Coastal Kia

We appreciate the help from the staff. We told Brandon what we wanted and showed it to us. Staff was kind and friendly. We told Brandon what we wanted and showed it to us. Staff was kind and friendly. More

They have great service. They helped me a lot and gave me a good deal on my car. I will recommend them to others. They helped me a lot and gave me a good deal on my car. I will recommend them to others. More

Very good dealership works with people a lot and helps You find the best fit for you You find the best fit for you More

Well organized,pleasant to customers at all times. It is certainly different than many other dealership companies. It is certainly different than many other dealership companies. More

On arrival at the designated and agreed to time, our Salesperson picked up another customer, I don't see the point of having an appointment. No big deal, we were looked after by Gus, a very knowledgeab Salesperson picked up another customer, I don't see the point of having an appointment. No big deal, we were looked after by Gus, a very knowledgeable young man who treated us respectfully, and showed the vehicles we had asked to see. After the first hour, the experience was quite pleasant, UNTIL>>>>>! Instead of opting for the Kia Sorento, which we were there for originally, we decided to upgrade to the Telluride. We had discussed pricing and purchase, looked at the sticker price and and asked for incentives and options. This is where all Gus's good work went down the toilet. Prior to the visit I had asked for a trade in value for my 2014 Kia Sorento, and the "personalized" quote was between $6,200 - $7,200, the offer at time of sale..$4,000. We watched the appraiser, and all he did was start the engine, look on the inside and lift the trunk. My vehicle had a full history of all oil changes, and new tires, plus maintenance records which Gus proudly showed us. When, according to Gus's manager $4K was the best they could do, we walked out and asked for our keys back. The manager came out and agreed to a $2K increase. Now here's where I feel we got bushwhacked, The dealership made us believe that we had a win, when in real terms the so called ads on daily TV that, "we offer up to $2K above trade in value" yeah not so much, and the other incentives seemed to disappear; my fault for not taking more time. I did qualify for 0% interest on the vehicle which was the good news. BTW if you don't have a credit rating of 780+ you don't qualify. I have one more vehicle I need to trade in for a newer model, but its highly unlikely it will be through Coastal Kia of Wilmington NC. Nickel and diming on a $60K purchase..... what a shame! More

I enjoyed viewing the inventory of new cars at Kia. I found a vehicle that met my needs. I found a vehicle that met my needs. More

The place was very clean. All the salesmen treated me like they knew me all my life. I really appreciate the hospitality that they shown me. Again, thanks Kia family! I have s All the salesmen treated me like they knew me all my life. I really appreciate the hospitality that they shown me. Again, thanks Kia family! I have so many compliments on my new Serento More

I was completely satisfied with the service and the staff that performed it. All of the work was completed in the time I was told it would require.. that performed it. All of the work was completed in the time I was told it would require.. More

Another very satisfactory service visit. Sam was friendly and knowledgeable, as always. Bob picked up the check out ball when Sam was busy with another customer. Sam was friendly and knowledgeable, as always. Bob picked up the check out ball when Sam was busy with another customer. More