Cochran Volkswagen North Hills

New car Traded-in my old Subaru Forester and got the new Tiguan. Happy with prices, services, offers etc. Will recommend this dealership to all my friends. Traded-in my old Subaru Forester and got the new Tiguan. Happy with prices, services, offers etc. Will recommend this dealership to all my friends. More

Overall good experience Joe was great however there was a big lack of communication between the sales and service departments that delayed the delivery of my car a little ner Joe was great however there was a big lack of communication between the sales and service departments that delayed the delivery of my car a little nerve racking when you are spending such a large amount of money More

No hassle and an incredible experience I came in a was treated great, got a great deal, and had a wonderful experience. After I lost my 2015 gti in an auto accident, they didn't waste any t I came in a was treated great, got a great deal, and had a wonderful experience. After I lost my 2015 gti in an auto accident, they didn't waste any time on getting me the exact car I wanted for the right price. They didnt have my car there yet, however they got my new car in and ready in under a day! Hooked me up for being in the military and making sure I got the payment I needed and was extremely helpful. I rate this dealership and Joe my salesman a 6 out of 5. More

Great place My sales rep was excellent to work with. He understood what my needs were and didn't push. Very friendly and easy to work with. I would recommend g My sales rep was excellent to work with. He understood what my needs were and didn't push. Very friendly and easy to work with. I would recommend getting a car at your place More

Review for Cochran VW & Joe Schleicher Joe Schleicher was an awesome help while purchasing my VW Passat. He was polite, knowledgeable, and super friendly. I would recommend going there to a Joe Schleicher was an awesome help while purchasing my VW Passat. He was polite, knowledgeable, and super friendly. I would recommend going there to anyone who was looking for a reliable car. Awesome atmosphere and even better people More

Awesome Tiguan Buying Experience This is my second lease with this awesome dealership and amazing sales team. I had the opportunity to work with Joe Schleicher on my new lease. I coul This is my second lease with this awesome dealership and amazing sales team. I had the opportunity to work with Joe Schleicher on my new lease. I couldn't say enough good things about him and his team. Your dealership didn't have the car I was looking for, so your team did some searching and found the perfect one. Joe was always available via text to answer any questions that I had, and kept me in the loop on his search for my car. Your team of people create a very non-pressured environment that helped to make your decision easy. Your team even let me take a new car for the night/day to make sure I was making the right decision. I highly recommend Your dealership and to work with Joe if you’re looking for a VW; he is fantastic! More

Scheduled car inspection Whoever runs the service department doesn’t know the meaning of customer service or communications. Scheduled an appointment a week in advance for a Whoever runs the service department doesn’t know the meaning of customer service or communications. Scheduled an appointment a week in advance for a routine inspection on a vehicle we purchased a year before there (sales team is awesome) for what it’s worth. Dropped the car off the evening before...as the apt was to have happened the following morning. After no call from anyone by the end of the day to pick up, I phone them. They said that someone didn’t show to work and the car wasn’t going to be done. I explained I traveled the next day and needed it to be done, and would pick it up at close. Again, no phone call. It’s now an entire 48 hours later from the appointment time and nobody has reached me on status. On hold now waiting to speak to someone...from a call I initiated to figure out why a 2017 Jetta is taking so long to inspect. Don’t take appointments if you can’t keep them. I will no longer bring my vehicle in to be serviced there. More

Botched oil leak repair Cochran was paid $5700 by an insurance company to fix all oil leaks on a fairly new VW. They had car for 4 weeks. Still leaked! I took it back two m Cochran was paid $5700 by an insurance company to fix all oil leaks on a fairly new VW. They had car for 4 weeks. Still leaked! I took it back two more times and was charged $1100. A very big headache! Took it to district court. Al Carney straight up lied about the circumstances. Judge Wagner kept interrupting me to side with Carney's story. Over and done with now. Don't go there! No wonder their ratings are low! More

Appreciate The Help Thanks to the sales manager Al, my bent wheel is being replaced . I appreciate the help as the wheel was apparently bent when I purchased the vehicle Thanks to the sales manager Al, my bent wheel is being replaced . I appreciate the help as the wheel was apparently bent when I purchased the vehicle . ( used 2016 Jetta) The follow-up from the service department was very good. More

Incompetent Service and a Dishonest Service Director I took my Mazda to Cochran after my low beam headlight went out. The bulb was replaced, but when I drove the car after it was dark later that night, I took my Mazda to Cochran after my low beam headlight went out. The bulb was replaced, but when I drove the car after it was dark later that night, the beam for the replaced bulb was so badly aligned that its direct focus was on the middle stripe of the road--that is, straight down and to the left. I made an appointment to have it fixed soon thereafter; then, after a one-hour wait, the bulb was seemingly aligned properly. The following week, the other low beam headlight went out, so I took the car back to Cochran. Once again, the bulb was so badly aligned that, in fact, the poor illumination almost caused me to crash one rainy night a few days later. I took the car to another Mazda dealer, and the technicians fixed the problem. According to the alternate dealer, neither bulb had been seated properly, thus causing bad alignment and poor illumination. I contacted the Service Director at Cochran, who promised, in writing, to reimburse my expense after I sent him the invoice from the other Mazda dealer. I did so right away, but I did not hear back from anyone from Cochran, including Mark. I called Cochran, but the Service Director's phone took me straight to voice mail. I left a polite message asking that he call me back. I heard nothing back from him, so I re-sent the initial email to the Service Director, along with the invoice. I did not hear back from him. I contacted Cochran twice more, but I have still not heard back from the Service Director or Cochran. This problem has now gone unresolved for approximately two months. I suspect that one reason that Cochran is behaving in such an unethical manner is that I have taken a temporary position out of the Pittsburgh area; however, the principle of honoring a promise is not one that should be predicated upon whether I am currently living in the area, If you make a promise, please follow through on the promise! // Folks, stay away from this place. I worry for anyone whose car needs service for more complicated and potentially dangerous mechanical issues, and I also worry for anyone who believes that this is an honest dealership. More