Cochran Volkswagen North Hills

It was the best service ever, it took me 2 months to get my driver license and until then they kept the same car and help me paying the car rental for that time. I definitely recommend this dealer and spe my driver license and until then they kept the same car and help me paying the car rental for that time. I definitely recommend this dealer and specially the service from Ed Lightcap More

We went to Cochran initially for a Mazda, and after a test drive, we decided it wasn't the vehicle for us. We then asked to drive a VW Jetta, and Mike assisted us. He was not pushy and didn't try to sway test drive, we decided it wasn't the vehicle for us. We then asked to drive a VW Jetta, and Mike assisted us. He was not pushy and didn't try to sway us any particular way. He gave us valuable information on both vehicles, and allowed us to make our choice. He was even kind enough to check on a car at a completely different lot, on a brand that he doesn't typically sell on his lot (Subaru). I thought that was a wonderful feature of Cochran, the ability to work with a salesman you like, but pick from all their other lots (if you need to.) Nonetheless, Mike Heffley was refreshing and a nice person who didn't apply pressure to our sale. He was conversational and informative. We really enjoyed our experience at Cochran, and mostly that is because of Mike. The sales manager was very helpful and friendly too. My husband and I have purchased vehicles in the area from Baierl, Kenny Ross, and Moon Township Honda-- all providing less than desirable experiences. Those of which made us never want to return to a dealership. After our experience at Cochran, we will continue to give good reviews and recommend Mike, to friends and other people in search of a car. I am very impressed with our service at Cochran, and when we need another vehicle in the future, we will definitely return. Thank you kindly. More

I'm always hesitant to walk into a car dealership, however, this was the first time the experience wasn't an "old-school" in your face back and forth pricing game. Mike is great to work with. He has i however, this was the first time the experience wasn't an "old-school" in your face back and forth pricing game. Mike is great to work with. He has integrity and truly represents the company well. From new purchase to service, he has helped make it a simple, easy and pleasurable experience. All other dealerships should follow #1 Cocheran's VW lead! More

My husband and I went to Cochran to look at a Mazda cx5. We were greeted by Patricia Hodder. She was friendly, not pushy and knowledgable about the car. They did not have the color we wanted in the Grand To We were greeted by Patricia Hodder. She was friendly, not pushy and knowledgable about the car. They did not have the color we wanted in the Grand Touring but were able to get us one pretty quickly. Once we got the car Patricia showed us where the service depart. was and introduced us to everyone. She also went over everything in the car with us before we left. Our overall experience was excellent, we recommend this dealership and especially Patricia Hodder. More

Ed was helpful, knowledgeable, friendly and a pleasure to work with. He was easy to talk to and dispelled all the myths about used car salesmen! We appreciated his honesty in all aspects of the sale. We h work with. He was easy to talk to and dispelled all the myths about used car salesmen! We appreciated his honesty in all aspects of the sale. We have bought many cars in our lifetime, both new and used, and Ed certainly stands out! He truly is a cut above the rest! More

I came in to test drive the 2014 Mazda 6 and was assisted by Jamie Birsic. At the time, they didn't have any in the color I wanted, Blue Reflex. Jamie notified me when a Blue Reflex Mazda 6 Sport came in. by Jamie Birsic. At the time, they didn't have any in the color I wanted, Blue Reflex. Jamie notified me when a Blue Reflex Mazda 6 Sport came in. It wasn't the model I wanted, but it did give me a chance to see the color in person before deciding whether to order the 2014 Mazda 6 Grand Touring in that color. It seems this is a very popular selection and hard to get. Jamie, Dan Matta and the team worked to find one that was coming into port and negotiated a trade with another dealer to secure the car for me. It took a little time, but they stuck with it. Dan called me when the car arrived and reviewed all of the basic functions with me, as well as the easy set up and regular manuals, when I came to pick up the car. Paul Norris went over all of the financial paperwork and warranty information with us. Overall, everyone was very professional, thorough and helpful. More

I just purchased a Mazda from #1 Cochran in Wexford. I was very pleased with the whole experience. There was no pressure to buy and the salesman was extremely patient and helpful. I especially liked kno was very pleased with the whole experience. There was no pressure to buy and the salesman was extremely patient and helpful. I especially liked knowing up front about all costs, having been given a detailed pricing list and having time to take that information with me to make comparisons. I do not usually enjoy buying a new car, but this experience was exceptional. My thanks to the dealership, the salesman, and the finance manager! I would highly recommend the dealership and will be back to purchase another vehicle within the year. More

Mike and Scott both went way above and beyond for me to get me the deal that I wanted and made sure my experience was awesome from the moment I walked in the door. I appreciated the little things that were get me the deal that I wanted and made sure my experience was awesome from the moment I walked in the door. I appreciated the little things that were done to make me feel comfortable and I would definitely recommend them to anyone in the market for a vehicle. I can't thank them enough. More

Went to service department for 10,000 mile maintenance checkup for my 2012 VW Passat Sel TDI. The belly pan of the car was not put back on the car correctly. Service Technician did not install all the s checkup for my 2012 VW Passat Sel TDI. The belly pan of the car was not put back on the car correctly. Service Technician did not install all the screws that originally came with the car. I checked the bottom of the car before I left the dealership and brought this oversight to the service adviser and he had the mechanic install the missing screws in the parking lot. The customer should not need to check the work of the service technician. More