Coggin Ford of Jacksonville

Worst experience ever with customer service from new vehicle sales to service. Purchased a new F-150 which had a cracked windshield (which we noticed the night from returning from purchase). Was told b vehicle sales to service. Purchased a new F-150 which had a cracked windshield (which we noticed the night from returning from purchase). Was told by salesman that new windshield order 2 days after purchase. 2 weeks after spent literally the best part of the day being transferred, hung up on, promised call backs, etc. Finally informed by the new vehicle manager (2nd one I spoke w/ in a week that had no idea) the windshield was never order. When windshield was in, they set appointment with service through service manager for 7:30am. Show up at service at 7:30 am, my allotted time, no one has any idea why I am there. Asked to speak w/ service manager and was told she doesn't work this early. This dealership as a serious lack of communication, with not only customers, but with their internal group and departments. I strongly recommend checking all the dealer's ratings and reviews prior to purchasing a vehicle or services here. I learned the hard way!!! BTW it took over a month to get my windshield replaced and would definitely have taken much longer if I hadn't continually followed up. Also, during the first 2 weeks I started getting a Trailer Brake Fault warning and blinker indicators began flashing extremely fast. Was informed by service department at this dealership that I would have to leave my vehicle for 3-5 days for them to determine the reason for the issue. Called another dealership who promised to repair same day. A brand-new truck and I was asked to leave for 3-5 days is ridiculous. Also, they take your credit card for a loaner, and have you sign and check off a dozen things you agree to such as paying for the gas you use and limiting the loaner to 100 miles a day and you have to pay for extra mileage (I live 60mi. round trip from dealer) or you do not get a loaner. You are only a number for their bottom line and literally do not care what happens after you purchase your vehicle. BEWARE More

One of the better dealer experiences, I’ve had. I would recommend them to anyone! I would recommend them to anyone! More

Tommy Fuller was the best help in the sales department if looking for a used or new car make sure you reach out to Tommy Fuller!! looking for a used or new car make sure you reach out to Tommy Fuller!! More

The sign in process with Ashley was efficient and professional. Wait time was very reasonable. All requested services completed to my satisfaction. professional. Wait time was very reasonable. All requested services completed to my satisfaction. More

Mark and Zach were absolutely wonderful in helping me trade in the 2021 Bronco I purchased back in December. After 3 drop offs at the service department, for the fuel pump/lines damage at the Atlantic Bl trade in the 2021 Bronco I purchased back in December. After 3 drop offs at the service department, for the fuel pump/lines damage at the Atlantic Blvd location, I became pretty upset. Terry, the service associate wasn't able to be reached because she was on 'lunch' or 'out' when I tried to ask for an update, is the reason for the missing star, that and because my vehicle was not inspected for the 6 days it was there and the link from the text had reflected no update. Mark and Zach made sure I left with a reliable, free of recalls and a complete and even trade. Thank you sales team!! More