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Colonial Auto Center

5.0

384 Lifetime Reviews

100 Myers Dr, Charlottesville, Virginia 22901 Directions
Sales: (434) 951-1000

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384 Reviews of Colonial Auto Center

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July 07, 2011

"Took my car here for service but when I got the car back..."

- scape

Took my car here for service but when I got the car back the "Service Engine" light was still on. Took the car back to be looked at and they grossly overpriced a converter replacement. I decide not to get the replacement but they still charged $100 just to look at the car a second time even though they had missed obviously needed repairs the first time. Avoid- there are better mechanics in Cville.

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Recommend Dealer
No
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Staff
July 05, 2011

"Simona was wonderful! She was not pushy and showed us..."

- sally8681

Simona was wonderful! She was not pushy and showed us several options. We orignially came in just to look at a used car but ended up with a brand new one! How exciting!

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Yes
Employees Worked With
Simona Holloway-Warren
May 05, 2011

"Fast service, Great price they can work a deal with no..."

- tt22932

Fast service, Great price they can work a deal with no stress. Very friendly staff,they have a large invetory to choose from that changed daily. If its not on the lot they will help find what you are looking for. If I could give them all 10's I would. Thank you Colonial Auto :)

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Yes
Employees Worked With
Johnny T & Mike Phillips
April 14, 2004

"First visit with 1989 Bonneville with over 190,000 miles..."

- wjsrooney

First visit with 1989 Bonneville with over 190,000 miles for brake change. a job i can do myself, but didn't have a garage. I knew it'd only take about 30-45 minutes, but it took them over 4 hours. I was never informed of its status, and was shocked when the price came to $190, for an $80 brake job...what was wrong? I still don't know, and I know A LOT about cars.

Second visit was for sales to replace old Bonnie, sales staff was incompetent. Was most interested in Chevy Impala, but sales guy press for Malibu. After repeated attempts to tell the guy, "I'll buy an Impala today, but no Malibu for me." He continued to press, and i walked out, and bought my Saturn---grrrrreat experience.

Third visit with 2004 Saturn Ion for first oil change (didn't want to drive 60 miles to closest Saturn Dealer, figured GM is GM). Called and made appointment for 7:30am. Arrived and no appointment had been noted. after searching around for a while, she asked what car i had, I said a Saturn, then she realized that she hadn't written it down yet (but i called yesterday...?). She said she'd get me taken care of, anyway. One hour and thirty minutes later, the car is finally ready. pay and go. get to my car, the seat is all messed up, there's paper ID tag's hanging on the rearview, stupid paper floor mat is soaking wet and torn--had not done its job (it was raining).

In the end, I've decided that I was a fool to bring my car to this dealer after the previous faux pas. And vow to forever drive my car to Saturn of West Broad instead, I know my car and I will be treated fairly and respectively.

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No
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