Our GMC Yukon unexpectedly died in the middle of Galen Street during rush hour on Tuesday. The traffic was heavy and there were several tense moments. To our surprise we were stopped right in front of Colonial Buick and GMC and literally 100 feet from the service department. The service department was so helpful in coming out immediately with a mechanic to access the problem. After
about 15-20 minutes they were able to get our car running long enough to get it into the shop. Initially, it was thought to be some kind of a fuel or fuel pump problem. It was late in the day and the service department wanted to keep the vehicle overnight Again, the service staff came to the rescue and had a rental car delivered (Enterprise, Watertown, MA., a nice exceptionally clean Malibu, 15,000 miles, at an extremely reasonable price) which we drove to Braintree and back the next afternoon.
Mr. Anthony Carbone, the Service Manager, was extremely helpful and explained that they could find no problem with the automobile. Diagnostically everything checked out through the computer and the car had been running smoothly for some time. We picked up the car Wednesday afternoon.. Mr. Carbone and his staff were all very nice, professional, knowledgeable, honest and respectful people. Because no parts were replaced, Mr. Carbone gave a "no charge" invoice. The honesty and fairness of the Colonial service department was well beyond the norm for car dealers and repair shops. Because of our extraordinary experience, when the time comes to trade for a new vehicle Colonial Buick and GMC will be my choice of dealership.. Again our thanks to Mr. Carbone and his entire service department staff. Congratulations to Colonial for hiring the very best.