I leased three new Cadillac's and bought my CTS V from Olsen. Never was really happy with them. A new leased 2012, 2013, 2015 and my 2011 v in 2015 I bought. But since Colonial took over a complete turnaround has transpired.
The service manager will not let you leave , until he makes sure you are 100% happy with your vehicle. His name is Gary Carman Right now Colonial Cadillac is (SECOND TO NONE) as far as service goes. Next all the service writers are very knowledgeable They get you in and done with no problems. .Now at Colonial Cadillac at the top of my list is a guy I met once his name is Brett, I believe he is the General Manager he will make sure you are happy when you leave. You won't get a chance to meet him because he has turned that dealership around, and any problems are taken care of before they reach him. Hats off to Colonial Cadillac, your people are outstanding, and my entire family are returning to Colonial Cadillac and we are telling everyone . Thanks Barbara & Vinny Bozzi
P.S. Peter in service and Denise are outstanding people to deal with.