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989 Reviews of Colonial Cadillac - Service Center
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September 09, 2022
Professional; Knowledgeable; reliable; smart; easy to get an appointment. Staff an associates are always eager to help. My car file is constantly updated with th work done. an appointment. Staff an associates are always eager to help. My car file is constantly updated with th work done. More
by WJSJR2
Verified Customer
September 08, 2022
If I could give zero stars I would. The worst delearship ever! They broke other things in my car while servicing a recall not once but twice and had my car for 9 days with no loaner. De The worst delearship ever! They broke other things in my car while servicing a recall not once but twice and had my car for 9 days with no loaner. Denise in service is this place saving grace, she is responsivie, goes above and beyond and is saving the customers that your service pisses off. They also did not extend my leas as promised with GM Financial during the height of the pandemic, this resulted in my credit score dropping 120 points and NOBODY at the dealership is willing to help. My emails go unresponded to, they dont give a xxxx once you buy the car. NEVER will I EVER buy a car from Colonial Cadillac and will be sure to tell everyone I know. More
by HOLLIE515
Employees Worked With
September 06, 2022
Alex and staff are extremely friendly. They truly go out of their way to satisfy customers They truly go out of their way to satisfy customers More
by ARTZO1
September 05, 2022
Staff friendly and efficient & the repair work was excellent. Have already recommended them to friends. Thanks for as job well done excellent. Have already recommended them to friends. Thanks for as job well done More
by g.shostak
September 03, 2022
great people there. I felt they cared about my vehicle. all problems handled without a problem I felt they cared about my vehicle. all problems handled without a problem More
by K9KOP666
September 02, 2022
Denise is the best! She is kind and helpful, and I received constant communication during the repair process! She is kind and helpful, and I received constant communication during the repair process! More
by MLOMBARDI66
Employees Worked With
August 30, 2022
I am disappointed with Colonial. I can never get to a service rep when I call, I have to leave voice mail or call back. When I'm there dropping off they're personable, picking up Den I can never get to a service rep when I call, I have to leave voice mail or call back. When I'm there dropping off they're personable, picking up Denise is exceptional. She went outside to find my car and removed the paper/plastic that was left in the car by mechanics. The prices are outrageous, but it is a dealership/luxury car and to be expected, I can get an oil change etc. for $49 at "Joe's" down the street. Also, this was the second time in a row I had service and the car wasn't washed or cleaned inside at all. More
by CRAFTY01
August 29, 2022
Denise worked with us to get our car turned around quickly. Great attention to detail and customer service care. quickly. Great attention to detail and customer service care. More
by Djlati2
August 27, 2022
Denise in the service department was awesome as always. Kept me informed. Got me in and out quickly. A follow up appointment was necessary and she set that up and called me when the parts were in. Awesome Kept me informed. Got me in and out quickly. A follow up appointment was necessary and she set that up and called me when the parts were in. Awesome customer service!! More
by William.j.wilson
Employees Worked With
