Colonial Subaru

I trust the opinion of this dealership. Art Azzarito in Service, makes the difference, always...I needed a part, and was so happy it was ready in no time. Corey Henderson, General Manager Art Azzarito in Service, makes the difference, always...I needed a part, and was so happy it was ready in no time. Corey Henderson, General Manager, thank you so much for always following up with me. Never enough Kudos to you both. I appreciate. More

Whenever I need an oil change or any other problems that come up, i always trust and value the opinion of Eric Frazao, service advisor, and always a great, customer service experience with you. Thank you come up, i always trust and value the opinion of Eric Frazao, service advisor, and always a great, customer service experience with you. Thank you so much. .You are the best‼ More

Took my 2019 Subaru Ascent in for an oil change and annual inspections yesterday. I want to highlight my interactions with Shantell, the receptionist in the service dept. She is the personification annual inspections yesterday. I want to highlight my interactions with Shantell, the receptionist in the service dept. She is the personification of the face of good customer service, making sure you're checked in quickly and efficiently, tracking your vehicle work progress and providing detailed summary of work results. She also suggested future short term maintenance needs (tires for winter, replace rear brake pads). She even helped me save some money with a service discount currently running...every little bit helps. I will be back. Kudos, Shantell!!! More

In late May I purchased a 2022 Legacy Touring XT from Colonial. They were fair and receptive vis-a-vis the price and valued my trade in within market parameters. I particularly enjoyed working with Pet Colonial. They were fair and receptive vis-a-vis the price and valued my trade in within market parameters. I particularly enjoyed working with Peter Paray, sales associate. He was accommodating and professional. A nice dealership which is highly recommended. More

The dealership is in Danbury, CT which is pretty far from Teaneck, NJ. I called and spoke with Lily who was my salesperson. I told her what I wanted and that I had a 2019 Subaru to trade in. First, she wa Teaneck, NJ. I called and spoke with Lily who was my salesperson. I told her what I wanted and that I had a 2019 Subaru to trade in. First, she wanted to see pictures of my car. I called and asked for her e-mail address so that I could send the pictures. She was quite snippy and said it was on the e-mail that she had sent me. I looked for the e-mail address and called back. Then, she gave me her e-mail address. I asked for a bottom line payment. She provided me with the cost of the new car which was very expensive because she had not included a price for my trade-in. Her manager sent me an e-mail and I relayed this to him. She then said she would not give me a bottom line figure until I brought my car in to their dealership. I am not interested in driving to Danbury, CT. More

Fixed car, which I am glad, but unbelievably rude. Don’t ever want to go back. Set up appointment 3 days in advance. Car not done til after hours. Told to call and pay over phone but nobody answers Don’t ever want to go back. Set up appointment 3 days in advance. Car not done til after hours. Told to call and pay over phone but nobody answers. Spoke to two woman who didn’t want to hear about my frustration over it. They only know how to talk louder and actually said they didn’t want to know. Just want to “resolve it” . They only want your money, and now you can go away. I work retail myself, all it takes is a minute or two of your time to listen and customer feels they have been heard. Boy am I angry! More

Carlo Columbo was very helpful. I am very happy with the car I left with car I left with More

This is the first time we have visited Colonial Subaru. We started our communication via email. The service was amazing from the email to the operator to the salesperson and to the back office (Carlos). We started our communication via email. The service was amazing from the email to the operator to the salesperson and to the back office (Carlos). We purchased a Forester through Milton. Milton was knowledgeable, courteous, respectful and professional. We would use Milton and dealership again without a doubt. Milton and Colonial rock! More

Dan Holuba was an excellent sales representative. As we were looking to trade in our 5 yr old Crosstrek, Dan explained the 2021 upgrades with no pressure to purchase. After test driving the new Crosstrek, were looking to trade in our 5 yr old Crosstrek, Dan explained the 2021 upgrades with no pressure to purchase. After test driving the new Crosstrek, we were sold. The rest of the process went smoothly thanks to Dan. We appreciate all the time Dan spent with us and his thorough knowledge of Subaru. More