Overall Experience: Extremely Poor
I was shopping for a 2006 4x4 Highlander (A5) and did extensive online and offline research. I had the "Toyota National" printouts for similar vehicles which offered dealer line-by-line items and charges (both invoice, MSRP, including holdbacks, etc...).
After selecting, test driving, negotiating, mutually agreeing to a and initialing a selling price of $28K at Colonial Toyota of Milford, the sales team proceeded to do the "dealer" shuffle routine where the salesman went back and forth to his manager afterwards about the price. After wasting about an hour of watching the salesman go back and forth, I asked to speak with someone who had authority to make decisions. The manager proceeded to tell me that the selling price was $29500 even though we had agreed upon $28000. He then said that was the after rebate price where I would have to sign over $1500 to them in addition to $28K. At that point I was pretty much disgusted.
I showed the manager an Edmonds, CarsDirect, and their own Toyota National printouts for the trim with the exact same options. Seeing that, he and the salesman tried to back-peddle and went down a path of redfining the terms of the manufacturers rebate and special financing offer for 2006 closeouts.
At that point I walked out.