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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,220 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,220 reviews
September 02, 2021
Shelly is amazing. I contacted her for help with my GMC. Shelly is amazing. I contacted her for help with my GMC. And she responded almost immediately. She was very knowledgeable and friendly and help me ge Shelly is amazing. I contacted her for help with my GMC. And she responded almost immediately. She was very knowledgeable and friendly and help me get my problem fixed! I highly recommend her for any help you need at Colonial west Chevrolet in Fitchburg! More
by Golden
Helpful August 31, 2021
Shelley was amazing. Her knowledge of the onstar system was so helpful. She answered all my questions and didn't rush at all. She offered to be available for me to contact with any questions or concerns w was so helpful. She answered all my questions and didn't rush at all. She offered to be available for me to contact with any questions or concerns with service. I feel so comfortable now reaching out to the service department because I know I have Shelley to reach out to for help or any concerns. More
by barncat
August 31, 2021
They where efficient with the work that they did on my car. I have never been steered wrong when it come to them and my car and let let me know if something need to be done before they did anything. car. I have never been steered wrong when it come to them and my car and let let me know if something need to be done before they did anything. More
by Mammyara
Employees Worked With
Shelley Dupre
August 31, 2021
Excellent service! Edison took a text drive with me to try to duplicate the problem I was having with my vehicle. Though my vehicle did not do the problem, he discussed things to possibly try should the try to duplicate the problem I was having with my vehicle. Though my vehicle did not do the problem, he discussed things to possibly try should the problem a raise again. More
by Tina h
Employees Worked With
Other Employees :
Shelley Dupre
August 26, 2021
Raff and Sean were amazing to work with. Unfortunately, I felt the management did lack communication and preparation with regards to the doc and financial end. The wait of more than 4 hours was unexcepti I felt the management did lack communication and preparation with regards to the doc and financial end. The wait of more than 4 hours was unexceptionable. Raffael made it tolerable. Huge pat on the back to him! More
by Dlrowe
August 20, 2021
Sean was awesome. He was extremely patient and not salesy or pushy in the least. He was very knowledgeable and helpful. I can't recommend him highly enough! salesy or pushy in the least. He was very knowledgeable and helpful. I can't recommend him highly enough! More
by burdett81
Employees Worked With
August 18, 2021
Went to colonial to get an oil change and voiced some of my concerns with my vehicle and they were really friendly and help me out. And the appointment reminders were great too since I tend to forget. 10/10 my concerns with my vehicle and they were really friendly and help me out. And the appointment reminders were great too since I tend to forget. 10/10 More
by Msjmendoza08
Employees Worked With
Other Employees :
Shelley Dupre
August 18, 2021
Friendly staff and knowledgeable on their service, products, and cars. products, and cars. More
by BasqueDeb
August 04, 2021
First time buying from Colonial West and I’m very pleased. Sean was great! Got exactly what I was looking for and for the right price. pleased. Sean was great! Got exactly what I was looking for and for the right price. More
by E
Employees Worked With
August 02, 2021
My wife and I have bought 2 equinox’s in 3 weeks from colonial west Geno Carlos and Sean did a great job me and my wife got what we wanted for what we wanted to pay can’t be happier colonial west Geno Carlos and Sean did a great job me and my wife got what we wanted for what we wanted to pay can’t be happier More
by ChaseEsrnhardt9
