Auto Gallery Chrysler Dodge Jeep Ram
Commerce, GA
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I purchased a Grand Cherokee on February 2. I was tense about the process, but this feeling changed quickly as Colby (sales person) introduced himself. He was very attentive to my concerns, qu I was tense about the process, but this feeling changed quickly as Colby (sales person) introduced himself. He was very attentive to my concerns, questions, and information about vehicles that he thought would fit my needs. I never felt pressured or rushed to fine the vehicle I wanted. He explained the financial process and information regarding the purchase. He contacted me the next day to be sure everything was satisfactory. I would highly recommend Colby to contact for your next vehicle purchase. More
I purchased a 2019 Lexus LC500 on 10-16-2020. My sales person was Austin. I drove about over two hours to look at the car and ended up purchasing. Austin and entire team was friendly, knowledgeable and ho person was Austin. I drove about over two hours to look at the car and ended up purchasing. Austin and entire team was friendly, knowledgeable and honest. This was the easiest car purchase that I have ever made in my life. Thanks so much!! More
Unethical Dealership!!! Stay away!!! Went shopping for a truck with my son. They refused to show a truck in the Tradesman line, claiming they were not available. Tried to sell him a truck Went shopping for a truck with my son. They refused to show a truck in the Tradesman line, claiming they were not available. Tried to sell him a truck at least 20k out of his price range. Would not accept Credit Karma score for negotiation purposes, then ran his credit several times which caused his score to drop drastically. They told him that they would back out other inquiries if he bought a truck from them. I used to have respect for this dealership, but no longer. They use highly unethical strong-arm tactics in order to try to force a sale and prevent you from shopping other dealerships. Complaint with BBB was filed and they refused to respond to it. More
Dishonest This dealership overall was pleasant and helped me get my dream car but when I got my call from the bank my payment was not what we agreed upon. When This dealership overall was pleasant and helped me get my dream car but when I got my call from the bank my payment was not what we agreed upon. When reaching out to them about it I get a run around. They didn’t have to be dishonest to make a sale. They try to get you with that smart pay. Also, I didn’t receive paperwork til 2 weeks later and it has smart pay that I decided against. More
Top Notch! 5 Stars! Highly recommend this dealership to anyone looking for a new vehicle! Jason Manley was great to work with. Through all my previous car buyin 5 Stars! Highly recommend this dealership to anyone looking for a new vehicle! Jason Manley was great to work with. Through all my previous car buying experiences, I have to rate this one the best ever. I’ve never been in such a “no pressure” buying experience. The finance department is top notch and were very accommodating and easy to work with. If your looking for a no pressure experience without all the games you usually get at a dealership, Banks Crossing Chrysler Dodge Jeep RAM is the place to go! I drove 150 miles one way to do business with them, and I’m thankful I did! If I could give them more than 5 stars I would! Thanks again to Jason Manley and all the staff at Banks! It was a pleasure! More
i guess they try friendly sales guy but bought brand new ram 3500 and window sticker says one year XM radio and all I got was 3 months and even Chryslers web site says friendly sales guy but bought brand new ram 3500 and window sticker says one year XM radio and all I got was 3 months and even Chryslers web site says 1 year with new vehicle and also our sales guy had to try his best to clean truck because it was really dirty and had moss growing on it from setting. I feel like the sales guy shouldn't of had to do that it was not his job and also had to stop at service station and put air in tires because they were really low More
Exceeded Expectations I was looking to trade my 2015 Chrysler 200 Limited I had purchased from Mall of GA CDJR and when the car starting giving me a ton of mechanical issue I was looking to trade my 2015 Chrysler 200 Limited I had purchased from Mall of GA CDJR and when the car starting giving me a ton of mechanical issues, I knew it was time to look into trading my car. I spent hundreds of dollars and a LOT of time working with the service advisors, managers and staff at the Mall of GA dealership and it was a headache to say the least. I was being thrown in a hundred different directions and felt like they cared about the issues I was facing. I purchased an extended warranty and GAP coverage with Mall of GA and they told me "my repairs we not covered" which was appalling since I spent money on this warranty. I felt like they just used me for money. I looked up different dealerships and was willing to drive any distance to make sure I got the best customer service and deal possible. I looked at Akins, Mall of GA, etc. When I arrived at Banks Crossing, I was greeted immediately by Chris Tullis. He was respectful and not pushy. He understood my wants and needs and he definitely delivered. He helped me pick the best 2019 Jeep Cherokee. Chris and Christian Egizio (Finance Manager) were such great help and made the process go from stressful to successful. I would 100 10/10 recommend this dealership and am so grateful for their commitment to great customer service and care. More
Slight of hand When I walked out I knew they were crooked! The finance guy is saying a document is one thing but you realize later it was something else that added $ When I walked out I knew they were crooked! The finance guy is saying a document is one thing but you realize later it was something else that added $2000 to your financed amount and he never mentions you’ve just purchased a $2000 service pkg which is worthless. But it increases your payment by $50 a month! I told him I didn’t want a service pkg because it doesn’t cover any service! Sales staff is nice but as a whole this dealer is not trustworthy. More
Great Service Experience!!! So there I was on the phone with a dealer telling me it would be 3 wks to get this recall issue fixed on my 2018 Charger. When I decided to look for a So there I was on the phone with a dealer telling me it would be 3 wks to get this recall issue fixed on my 2018 Charger. When I decided to look for another dealer I found Banks Crossing and gave them a call. When I spoke with John on the phone he said he could get me taken care of in just a few days! My experience today was awsome with John and JB. Not ONLY did they get me in sooner but in and out in less than an hour. Thanks for stepping above and beyond to make sure the customer is taken care of! I will surely be back and recommend family and friends here! More
This group went above and beyond my expectations. They meet and surpassed all expectations. I would highly recommend this group of guys, Aaron and Chris, to any one in search of a vehicle. They meet and surpassed all expectations. I would highly recommend this group of guys, Aaron and Chris, to any one in search of a vehicle. More