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Commonwealth Chevrolet - Service Center

3.7

128 Lifetime Service Reviews

155 Marston St, Lawrence, Massachusetts 01841

128 Reviews of Commonwealth Chevrolet - Service Center

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July 05, 2019

"Yes over and over again"

- Miguel2019

New Car? on 701-2019 I Miguel Gonzalez stopped by Commonwealth motors for my 2018 Chevy Equinox maintenance service which included tire rotation and oil change. When i got to dealership i arrived I notice Raul Carpio and Jaimie Dimare in the showroom . immediately i greeted both of them. Raul saw me looking over a Chevy Blazer model and asked if i like it, which i replied yes but i would prefer an Equinox instead,immediately he took me outside to check the rest of the equinox models.he asked me if i wanted to test drive the car. which i did immediately after i told Raul to crunch the numbers for the payments and that is when Jaime magic came in with also the help of Dennis Millman everything worked out fine. I want to thank Charles Daher for having such competent team ready to do what's wright to make us guest appreciated and ready to help us with such a big decision. Thanks, Miguel Gonzalez ( 5 times owner at Commonwealth Motors )

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Raul Carpio well deserve recognition thanks for a wonderful experience. please include his name in sales personnel.
Jul 09, 2019 -

Commonwealth Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Commonwealth Motors. If you have any further questions about your Equinox, please give us a call. We're always happy to help! Take care!

April 09, 2019

"Honesty "

- Mashee

I have bought 2 cars from this dealership. They have always been very friendly, courteous and honest. I have always had a great experience and received service in a professional way and they were very accommodating.

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Recommend Dealer
Yes
Employees Worked With
April 09, 2019

"Highly recommend "

- Tink_3

Great service and sales staff. Everyone was very polite and knowledgeable. Highly recommend to anyone looking to service or buy new or used cars. Every visit the staff has gone above and beyond.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Heather Emond
Apr 18, 2019 -

Commonwealth Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Feel free to reach out to us if you need anything. Have a wonderful day.

November 09, 2018

"Operational issues"

- T

I was told there was a known issue over the phone and to come in a have it fixed. Tech nor manager knew anything about it. Tech was very unfriendly. My defrost doesn’t work and I was told to turn on my AC!!! Service manager very cold and unhelpful

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Recommend Dealer
No
Employees Worked With
No one identified themselves
November 07, 2018

"Service center cannot be trusted"

- MikeSim

They tried to get me to pay for a slave cylinder ($2000) on my GLI under 30k miles claiming it was something else. I got VW of America involved, they sent a rep, determined it was under the warrantee as I original told them. VW covered it - CommonWealth huffed and puffed the whole time. Do not work with these people. They are thieves and will take advantage of one as soon as they get a chance. Dishonorable and not trust worthy.

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Recommend Dealer
No
February 19, 2018

"Great service despite a problem"

- Malibu

I recently brought in a 2010 Malibu for new brakes. During the service, the Commonwealth crew noticed that my headlight had lost hermiticity so that it would not pass inspection. They ordered another one which was mistakenly shipped to another recipient. Guy from Commonwealth kept me aware of the status of the issue over a two day period so despite that I have to bring the car back when the new headlight arrives, I am very satisfied with the service.

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Recommend Dealer
Yes
Employees Worked With
Guy
December 12, 2017

"very satisfying."

- jcwjr412

my only issue is . the right hand mirror on my truck was replaced. the technician that replaced it neglected to clean the glass it was covered with smudges that made it difficult to see what was behind me at night. Josh was great.listened to my concerns and looked into them and explained the solutions very clearly. i am very pleased with the way Josh assisted me. please thank him again for me.

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Recommend Dealer
Yes
Employees Worked With
josh
December 12, 2017

"dearlerrater.com review details"

- impalaSS

Bought my used G.M.certified 2006 impala SS from this dealer in 2011. It has been an outstanding and rewarding experience year after year since 2011. They have been very attentive to my needs and provided quality service every time my car needed repair. They have gone out of their way on routine calls to my home about followup maintenance etc. and to wish me continued 'well-wishes' on multiple occasions.

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Recommend Dealer
Yes
Employees Worked With
Sarah Lord
December 05, 2017

"Fast and friendly "

- valpoprn

I called in the evening with a concern about my Enckave. Though it was too late for it to be serviced, we made a plan for drop off and Heather was very helpful with several options. When I called about my car the next day, it was ready. I got a complimentary ride to the dealership - which is always a huge plus- and was back in the road with no problems and a fixed car.

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Recommend Dealer
Yes
Employees Worked With
Heather- service
December 05, 2017

"Great experience here"

- merlespet

Chris Santiago was great, kept us in the loop, brought car in for 60K service, they found big problems covered by extended warranty, everything was handled well.

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Recommend Dealer
Yes
Employees Worked With
Chris Santiago
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