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Community Honda

Cedar Falls, IA

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1,067 Reviews

4617 University Ave

Cedar Falls, IA

50613

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1,067 Reviews of Community Honda

August 20, 2022

I don't recommend purchasing a used vehicle here, trading in, or selling. Sam Porter's offer for my vehicle was the lowest of any dealership in the area, and I had bought the vehicle from them. I ended up se More

by Joe Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Porter, Jean “Frenchy” Charbonneaux, Jeremy Olds, Ron Colson, Rick Rosecrans
November 27, 2021

My wife and I went to community Honda ask manager how much off List price a car she said nothing We are selling for list price we got up and left what a crummy dealer I would not recommend this dealersh More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It was a girl sales
September 14, 2021

Easiest car buying experience ever. Community Honda is full of awesome staff members that are always willing to help. Our salesman Josh took care of our ever need and did it with ease. Sam Porter found th More

by Nategull12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Porter, Jean “Frenchy” Charbonneaux, Jeremy Olds, Josh Almaraz
Sep 17, 2021 -

Community Honda responded

Thank you for your 5 star review of our dealership. I'm glad you had an excellent experience! Sam Porter General Sales Manager

August 27, 2021

I have always been pleased with with all aspects of Community Honda. Rick Rosecrans is always been great and I appreciate him very much. I also enjoy and appreciate Jeremy Orth when i need to purchase More

by LRDREE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Rosecrans
Sep 01, 2021 -

Community Honda responded

Thank you for your 5 star review of our dealership....Rick and Jeremy in particular. We look forward to seeing you again! Sam Porter General Sales Manager

August 27, 2021

The new car buying experience was very nice. The salesman seemed knowledgeable and did not try to push any car onto me. The whole process went smoothly. More

by Vikefan69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Colson
Sep 01, 2021 -

Community Honda responded

Thank you for your positive review of our dealerhsip and Ron Colson. We look forward to seeing you in the future. Sam Porter General Sales Manager

August 11, 2021

It’s was a very good dealer. He was very friendly and very patiently to us. I’m happy to join with Community Honda. And I’m enjoying with my car. Thanks! More

by mumuw198
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Porter, Ron Colson
Aug 12, 2021 -

Community Honda responded

Thank you for your 5 star review! I'm glad you had a great experience with us. We look forward to seeing you again!

August 11, 2021

Friendly, professional staff who don’t try to oversell or push unnecessary repairs. My only suggestion would be for more efficient online scheduling that does not involve a return phone call. More

by LADRS2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Rosecrans
Aug 17, 2021 -

Community Honda responded

Thank you for your positive review of our Service Department. Thank you for the suggestion about online scheduling also....we are trying to get more efficient as it is the preferred method. I would love to get some thoughts from the customer side. Feel free to call me direct....I'd love the input. Thank you again for your review. Sam Porter General Sales Manager

August 11, 2021

Service Could have been a little faster but otherwise I have no complaints. I will come back when needing service again. Bryan was very friendly. More

by NIJAGOODIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Cuvelier, Rick Rosecrans
Aug 17, 2021 -

Community Honda responded

Thank you for your positive review of our Service department. We do our best to provide fast and complete service to everyone. Sometimes it take a bit longer than we like also :) Thanks again for the review. We look forward to seeing you again. Sam Porter Community Honda

August 10, 2021

Not happy. Brake service was recommended for the next visit. I mentioned we were taking the car on vacation and was told it would be fine. Had to have brake pads replaced and rotors resurfaced less tha More

by BOBANDDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Cuvelier, Rick Rosecrans
Sep 01, 2021 -

Community Honda responded

Thank you for your review of our dealership. Please contact Bryan Cuvelier our Service Manager. We would like to get some more information about your visit. I apologize that you had an issue with the brakes while you were out of town. Thank you again for your review and bringing this to our attention. Sam Porter Community Honda

Sep 02, 2021 -

BOBANDDI responded

My wife brought the vehicle in on 7/21, just a few days before left for a 2500 mi family vacation. The purpose of the visit was oil change, tire rotation, brake check, generally make sure we were in good shape to take the car on vacation. It is true that brake work was suggested for our next service, but when my wife asked additional questions if we would be ok to take on vacation she was told it should be fine. In truth we made it about 10% of the way before we had trouble. My issue is we bring the car to your dealership because we expect a level of service that will identify and fix issues that you may find. What I can't understand is you told my wife about the issue, but told her it would be fine. That is unacceptable to me, with the brakes being as they were, you should not have let her leave without fixing that first. My faith in your dealership to service my car, let alone purchase another vehicle has been severely diminished.

August 10, 2021

Great experience from the phone call to leaving.Your Great experience from the phone call to leaving. Your employees were fantastic. Rick represents you well. I had a recall of my recall for passenger More

by bjbbnelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Rosecrans
Aug 12, 2021 -

Community Honda responded

Thank you for your 5 star review of our Service Department and Rick in particular. I'm glad you had an excellent experience! We look forward to seeing you again! Sam Porter General Sales Manager

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