I am so happy I shopped around for my new 2018 Subaru Impreza and ended up with the great people at Concordville Subaru. My 2015 Impreza Premium lease was up in July 2018, but I was curious at my options for turning my lease in early and upgrading to a new 2018 Impreza Premium.
I first went to Rafferty - long story short, but they knocked down the price three times (THREE TIMES) to try to get me to sign that day, but I didn't have the time - I had a work appointment that afternoon. However, I had planned on going back in a couple days to lease with them.
I don't usually shop around, but thought it couldn't hurt, so I emailed all the Subaru dealerships within 35 miles, explaining my situation, including all the info they would need to give me a rough quote.
Almost immediately after emailing Concordville, I got a text from their Internet Sales Manager, Lindsey Hackman.
She got right to the point...asking me for my car's VIN, and which car, color, and options I was looking to lease this time around. Without making me come into the dealership, without playing games, she quickly quoted me a price that saved me $33/month compared to Rafferty's lowest price!! (And remember, Rafferty had dropped their original quote three times). It was so low, I thought she forget to fold in the remaining payments on my current lease into the new monthly payments, but I was wrong…she had.
A couple days later I went to Concordville and pulled the trigger on a new 2018 Impreza Premium (which is absolutely fantastic, by the way).
However, I want to stress that my appreciation for this dealership is not just because of the great deal. Here are the main reasons:
A) I didn't have to go through a song-and-dance, wasting my time there while games were being played by numbers driven sales reps and managers. Unlike Rafferty, who kept coming back with lower and lower prices, testing me, hoping to get me to jump into the highest possible price they could, Lindsey was completely transparent, immediately offering me a fantastic price. No games. No run-around. They didn't even ask to value my current car.
B) Lindsey Hackman, their new internet sales manager, is incredible. We communicated via text, which is so much easier nowadays. She made it so easy to communicate with. I'm not exaggerating - she responded to EVERY one of my texts within 30 seconds. I can't tell you how helpful that is when you're working through an expensive, stressful purchase like buying/leasing a car.
C) The rest of the staff were great too. John Shields walked me through all the paperwork, described all the features of my new car, and even helped me move my stuff from my old car to my new one. Tim Raysor was smart and insightful in explaining on how all the numbers / payments added up. Plus, he was honest and straightforward in explaining all my warranty upgrade options.
In a nutshell, you should definitely give Concordville a chance before any other dealership. Great prices, honest employees, immediate responses to your questions, and no games.