Concordville Subaru

Ongoing issues with 2018 Crosstrek literally since purchase. Same issue , has been back 7 times with no resolution . No response from service manager. Given assurances that diagnostics were performed purchase. Same issue , has been back 7 times with no resolution . No response from service manager. Given assurances that diagnostics were performed that were not. Was told for my warranty to remain the car could only be serviced at Concordville ( which Subaru’s customer complaint dept. said is absolutely not true), was told the warranty I purchased had so many loopholes it never a had been honored ( unbelievable !). Called several other dealerships for a second opinion and was unable to get a call back. Finally called Reedman Toll Subaru in Exton and the service manager picked up and set me up with an appointment right away. Do your homework when dealing with Concordville Subaru. The list of “untruths” we were given goes on. Love the car ( we actually have 4 Subarus) but this experience has been less than positive. I noted on other complaint reviews the owner of Concordville has replied and provided a phone number to call to discuss , tried that, no call back. Buyer beware.. More

Very nice and prompt service. Waited less than 1 hour for oil change and tire rotation. I called ahead they was going to be a few mins late- and stated no worries. Very pleased with the Subaru Outback Onyx X oil change and tire rotation. I called ahead they was going to be a few mins late- and stated no worries. Very pleased with the Subaru Outback Onyx XT and service appointments (2) I have had thus far. More

Concordville Subaru service dept is very well run and is respectful of the customers’ time. I’ve brought my cars there for 5 years now and everyone I’ve dealt with is professional, knowledgeable and polite. respectful of the customers’ time. I’ve brought my cars there for 5 years now and everyone I’ve dealt with is professional, knowledgeable and polite. Prices are reasonable for the level of service received. More

I have other choices for our Subarus but will only deal with Concordville Subaru. This is because of Moe Laraki who is honest and trustworthy. with Concordville Subaru. This is because of Moe Laraki who is honest and trustworthy. More

Best dealership I ever visited employees seem to know exactly what I needed. Everything seemed to be top-notch very polite people I would recommend dealership to anyone looking for a new or a used vehicl exactly what I needed. Everything seemed to be top-notch very polite people I would recommend dealership to anyone looking for a new or a used vehicle or to have their vehicle serviced at this dealership More

Great car buying experience with no pressure. Ty Jones and Fred Stevens were great to work with. Everyone was friendly and helpful, I would highly recommend this dealership. and Fred Stevens were great to work with. Everyone was friendly and helpful, I would highly recommend this dealership. More

Technicians are friendly and fast, but the prices for basic service are very high. I dropped my vehicle off and the work was finished in 2 hours. basic service are very high. I dropped my vehicle off and the work was finished in 2 hours. More

Service was on time efficient and thorough. They paid attention to detail. There was no hard sell for additional services. Overall I am happy with the experience. attention to detail. There was no hard sell for additional services. Overall I am happy with the experience. More

I have very high expectations regarding the service for my Impreza. Cost, convenience and courtesy are important but knowing that the technicians performing the work are skilled professionals provides the my Impreza. Cost, convenience and courtesy are important but knowing that the technicians performing the work are skilled professionals provides the confidence that allows me to continue to frequent Concordville Suburu. Thanks to the entire team! More

I went in for a specific car so there was no opportunity to “sell” to me. That being said, it was a fast, pain-free process to get the deal done. to “sell” to me. That being said, it was a fast, pain-free process to get the deal done. More