Conicelli Toyota of Conshohocken - Service Center

Service Excellence I've been a long-time customer and I am never disappointed in the service or the people. Bob Calhoun (Orange Team) greets me like a friend, discussin I've been a long-time customer and I am never disappointed in the service or the people. Bob Calhoun (Orange Team) greets me like a friend, discussing my 'visit' to insure everything I need is documented and included on the service sheet. I usually wait for the service so it is so nice the have a friendly, comfortable and clean place to spend the wait time........which, by the way, is never more than expected! When completed, Bob speaks WITH me, not down to or at me. I am treated with respect and friendliness. I walk out of the place feeling 'important'.........something so very different from other services that are necessary in our daily lives. When I need to have service, for whatever reason, there is no stress or angst involved in the process. Everyone involved - admins, service reps, etc. - are exceptional. I cannot thank you enough for the superb experience............every time. PS - love my car! More

Staff at the service dept. Friendly courteous staff. Very professional with their approach . They took time to explain to me what they were doing so I was very well informed. Friendly courteous staff. Very professional with their approach . They took time to explain to me what they were doing so I was very well informed. More

Great experience with Both Jacob Dank and Jesse Barksdale My experience with Jacob Dank was excellent. It was a few things that I was not aware of but what I do remember is that he was very kink to me. I ha My experience with Jacob Dank was excellent. It was a few things that I was not aware of but what I do remember is that he was very kink to me. I have also work with Jesse Barksdale and he as well made me feel very at ease. Great employees More

70 K Maintenance It was easy to make an appointment and get the time I wanted. Everyone was very efficient. When I arrived, what was to be done was discussed complet It was easy to make an appointment and get the time I wanted. Everyone was very efficient. When I arrived, what was to be done was discussed completely. My advisor, Jesse Barksdale, reported on the progress as the work progressed and explained in detail what was being done. A recall maintenance was completed at the same time. The work was done in the time they estimated. The price was fair. The waiting room is extremely comfortable and coffee is provided. There are comfy chairs and tables and counters for computer users. There is a courtesy transport van to take you home and pick you up when the work on your car takes a long time. More

Excellent service department! A well organized department from the point of making an appointment on the Internet until all work is completed. Every employee is skilled, efficient A well organized department from the point of making an appointment on the Internet until all work is completed. Every employee is skilled, efficient and courteous! More

Exceptional Experience! I was nervous regarding my first scheduled maintenance secondary to a prior issue I had with the initial purchase, but Mr. Bucher and Mr. Schamerhorn I was nervous regarding my first scheduled maintenance secondary to a prior issue I had with the initial purchase, but Mr. Bucher and Mr. Schamerhorn took good care of my car :-). The facility is well equipped, comfortable, bright, clean and spacious. Mr. Bob Calhoun was exceptional! He came out to reassure me I was on target with my visit and scheduled maintenance. Bob explained what was done at the current visit as well as the plan for my next. He also set me up with my next appointment and explained I should call to move up the appointment if I hit the mileage early, even noting the information so I would not forget. Mr. Calhoun provided me with outstanding customer service and I left feeling confident in the service department. I am deeply appreciative. I am a registered nurse in a cancer center with a large extended family who I help care for. It is rare when I am graced with the care and compassion I try to give to others. The responsiveness of both the service and sales department is enough to keep me as a loyal customer if we continue to build upon positive experiences like this! More

Exceeded expectations! When I started noticing a noise coming from the rear of my Toyota Prius on Christmas eve, I called to make a service appointment. The earliest appt w When I started noticing a noise coming from the rear of my Toyota Prius on Christmas eve, I called to make a service appointment. The earliest appt was the following Tuesday. Since I didn't want to take a chance driving it around, I dropped off the car on Sunday night. To my surprise, I got a call from Luis Rivera around 9:30 am Monday morning. Not only did they get my car in a day earlier than expected, but Luis told me that the problem was only minor and I didn't need new brakes as I anticipated. He also told me that he noticed a nail in a front tire sidewall and that I should take it back to where I bought it so that it could be replaced. No hard sell on the tires, no hard sell on a brake job. What I got was an honest assessment and solid advice. To top it off, I wasn't even charged for the service! Tremendous thanks to the crew at Conicelli for not taking advantage of their customers like so many dealers do. More

The best sales person. Tim our sales rep was the best sales rep we had since then, helped us to trade in our old car and purchase a new toyota sienna. Helped us all the way Tim our sales rep was the best sales rep we had since then, helped us to trade in our old car and purchase a new toyota sienna. Helped us all the way until we get our new car. He did an awesome job beyond our expectations. 100% recommendation for future clients. More

Quick repair work Our Sienna had a problem with the transmission on the weekend while we were visiting from Cleveland. The service department was awesome in getting us Our Sienna had a problem with the transmission on the weekend while we were visiting from Cleveland. The service department was awesome in getting us back on the road by Monday afternoon. They even picked us up from the hotel. More