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Conicelli Toyota of Springfield - Service Center

Springfield, PA

4.5
248 Reviews

248 Reviews of Conicelli Toyota of Springfield - Service Center

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April 14, 2024

Great place to have service done for my car. Staff is kind and friendly at all times. More

by VQUAD50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Thank you for the five star review. We appreciate it. Paula d., Customer Relations

April 14, 2024

I’m very disappointed that it took one month in the body shop and after that one of the taillights didn’t match the other, plus the spoiler is not attached properly. Every time I called to the manager of th More

by catayalberici
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Randall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Catay, I am sorry to hear that you are disappointed with your experience at our body shop. I shared this review with both our body shop managers and our Sales Manager Dave Scott in Springfield. Both Dave and Ben have reached out to you in weeks past and left you a few voice messages to please call us back. Please call Dave Scott directly at 610-690-6000 x 5090 as he will be happy to speak with you. Paula d., Customer Relations

April 13, 2024

Initial check took 2 + hours. New car with 2000 miles that was way too long. But the tech did apologize. More

by CRADLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Thanks so much for reviewing our dealership. We appreciate your sharing your concerns. Paula d., Customer Relations

April 13, 2024

Clean ,organized, professional, friendly , helpful, polite, knowledgeable, reliable ,dependable, trained, patient, responsible, dependable, qualified, efficient More

by CORLISSRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Thanks so much for the positive feedback and five star rating. We appreciate it. Paula d., Customer Relations

April 13, 2024

Expert service, dependable results, and the nice woman who checked me in took very good care of me: explained everything, had a tech come pick me up when the work was done so I could make it to a meeting More

by sforres1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Thanks so much for the positive feedback and five star rating. We appreciate your business. Paula d., Customer Relations

April 13, 2024

Very helpful at check in desk. Looked up my chart and suggested various maintenance needed More

by sdeast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Thanks so much for the five star rating. We appreciate it. Paula d., Customer Relations

April 12, 2024

As always good , quick work, nice ambiance, cooperative staff, on time car delivery with accurate service More

by saumilptl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Heffron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Thanks so much for the positive feedback and five star rating. We appreciate it. Paula d., Customer Relations

April 12, 2024

Alisa gave me a heads up on the April tire sale, which was appreciated. Thanks More

by roybrandow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Thank you for the five star review. We appreciate your business. Paula d., Customer Relations

April 12, 2024

The service that I get from Conicelli is the reason I stay with Conicelli. I’ve worked for many years with Matt Hoyle. He does a great job!! More

by paul.falcone7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hoyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the five star review. We appreciate your business. Paula d., Customer Relations

April 12, 2024

Poor diagnostic skills. Problems not present before taking the car in for service appear days later. Coincidence? More

by KGBOWL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alissa Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Conicelli Toyota of Springfield responded

You should be hearing from our service manager Jack DePre regarding your recent experience. If not, please contact Jack at 610-690-6000 x 5060. Thank you Paula d., Customer Relations

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