We started talking to Keegan Smith a couple of months ago, as we were interested in the 2013 MKZ's. He let us know when one came in and I was able to drive it. It wasn't quite what we wanted so he told us that another MKZ was on order. He continued to update us on the status of the new vehicle and when it was expected to arrive. The car arrived in Newton last Thursday, and we completed the deal on Friday. Keegan was extremely helpful, and patient, explaining the SYNC/My lincoln Touch system to us. He even set up my cell phone for me. I will not hesitate to call him if I need any further information about the car. I would be remiss if I didn't also mention Tony Hoover, who was very helpful and friendly thoughout the trading/buying process. And Tony Jaso, a very nice young man, who made getting through all of the paperwork much easier. The entire experience of purchasing our new car was a pleasant one.