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Consumers Suzuki - Service Center

Brighton, MI

2.8
9 Reviews

9 Reviews of Consumers Suzuki - Service Center

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March 01, 2024

xxxx bags, bought a truck from them without heat claimed they would fix the heat before I took the truck and all they did was rig it to kinda work and not actually fix the problem. The $30 dollar part neede More

by Pistoffcustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Bemer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Pritchard
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2024

Simple repair took three hours! Very unorganized and most of staff is just about the sale and the money and don’t really care about the customer. More

by STEFSCHWAIGER04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t have a specific name
October 09, 2023

I came from out of town to get my truck and they came through for me in the clutch🦾 More

by @_doowop40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
October 04, 2023

I appreciate the fact that they are willing to work with me to find an affordable car. More

by galediane40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
September 12, 2023

Your service center is good. Your sales center will be referred to BBB. Integrity issues. More

by gloria.g.rogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Livermore
September 11, 2023

Thomas and Robert were the main people I talked to and sold me my truck, and they were probably the most unprofessional people if I’ve dealt with I understand they just want my money but after closing on More

by devonmccorry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas and Robert , David Livermore
March 25, 2019

Car repossessed My car was repossessed today as well. Apparently this place has gone out of business?!? The car was already half paid off! xxx?!? This is unbelievable More

by Kristen
Recommend Dealer
No
Employees Worked With
Jennifer
May 20, 2010

This dealer needs to loose their license before they hurt someone. they do not have a clue what they are doing. my car was in several times for a safety issue. yet they refused to repair the problem. These More

by crusinclassics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
June 17, 2008

I was told I was being a "Dick" because they warped my rotors and released the vehicle to me in that condition. Then when I complained that it felt like the vehicle was shaking itself apart, was told I wa More

by kandrew061497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Civar (sp?)
Sep 17, 2012 -

Brighton Motors responded

We are sorry about your experience with our service department. To date, we know of no way to warp rotors, while a vehicle is in for service. If someone were to ask us to warp their rotors for them, we would be short on suggestions for how to do it. We would be more than happy to replace your rotors for you, if you feel that they need servicing, and offer you a complimentary oil change for your trouble. Again, Sorry.