Cooley Motors

Finding the right car in general was an overwhelming experience, but ultimately my final stop was at Cooley and I am glad I waited to purchase from Cooley. I had done a lot of research at this point an experience, but ultimately my final stop was at Cooley and I am glad I waited to purchase from Cooley. I had done a lot of research at this point and I knew what used cars they had on the lot and had already compared prices, so I was comfortable with the "deals". Once I arrived I had a pleasant buying experience. Friendly, accommodating, listened to what was important to me in a car, made suggestions, and found a good deal. Were they pushy? Pushy isn't the right word. I always felt I could say no, absolutely, but they are still in the business to sell, so they sold. I also was ready to buy, I was no longer in my simply test driving phase. I also just like the dealership in general, not just the salesperson I was working with. I got a chance to meet people there, meet with the financial guy, see the service department, know what services they offer. That is important to me for not just my business now, but for service visits and future purchases. Then, the actual "buying" part was great. There is lots of paperwork, but it is always explained, questions can be asked, etc. They made it exciting for my "new car day" and of course it was very shiny and clean. When they went over the extra warranty options, etc, I didn't feel pressured, they were well explained (and I do ask questions), and I did add on some, but not all of the options. Overall I would recommend the dealership. I hope my service experience is just as good, as they have impressed me enough to try the service department. More

I think that Bill Wiltse is a great sales consultant at Cooley motors. He made the buying process a great experiance. I will be telling all my friends and family that Bill Wiltse is the go to guy. He is ho Cooley motors. He made the buying process a great experiance. I will be telling all my friends and family that Bill Wiltse is the go to guy. He is honest and takes the time to listen to what you are looking for. More

Car buying experience was very smooth. Went from "It's a deal" to driving off in my new car in just a few hours. Car was delivered nice and clean with a full tank of gas. Bill was helpful and friendly. Did deal" to driving off in my new car in just a few hours. Car was delivered nice and clean with a full tank of gas. Bill was helpful and friendly. Did not experience any pressure to buy extended warranties or extras of any kind. More

My experience with Cooley Motors has been positively "great". From purchasing a vehicle to servicing the same has been a pleasure. The customer definitely comes first, the staff going out of their way t "great". From purchasing a vehicle to servicing the same has been a pleasure. The customer definitely comes first, the staff going out of their way to be helpful and courteous at all times. Thank you all at Cooley Motors. More

Cooley VW and Mazda were interesting to try to close a deal with. The salesperson that I worked, with, Mr. John Lefebvre, is a nice, sincere, no pressure guy. He immediately offered me a test drive. In deal with. The salesperson that I worked, with, Mr. John Lefebvre, is a nice, sincere, no pressure guy. He immediately offered me a test drive. In fact, two. But, if you do decide to go there, there are at least two things to be aware of. If you are in a current auto lease and the salesperson suddenly offers to make the last one, two, or even three payments for you to get out of your lease early so that s/he can sell you a car, that sounds really terrific, right? BUT.....these gifts get tacked onto your new vehicle monthly lease payments. Secondly, if you are looking for a Touareg, they can, and I quote: only find ones that have trailer hitches. REALLY GUYS? And, again I quote: these models are hard to get. Once more, REALLY? Wow. Hmmm. Humph! Does VW know all about the trailer hitch over population and the hard to get Touareg models? Why isn't VW doing more to resolve those two issues? It is for the last two reasons that I decided to go shopping elsewhere. But, you may not want to. On the plus side, they do seem to be a decent group and the service center did look pretty sharp. More

salesman was rude, very pushy, talked down to Me. Salesman did not know information about the cars he was selling, Did not work with me to find the vehicle I was looking for nor did he Listen to my n Salesman did not know information about the cars he was selling, Did not work with me to find the vehicle I was looking for nor did he Listen to my needs. More

salesman was unfriendly, Did not know the answers about the vehicles he was selling, Very pushy and not accomodating. the vehicles he was selling, Very pushy and not accomodating. More

Bought a used Nissan Maxima from this dealership - over the summer the AC pump broke down late Saturday afternoon while I was in Virgina, I had bought a 1 yr mechanical warrantee - the Nissan Dealer in VA the summer the AC pump broke down late Saturday afternoon while I was in Virgina, I had bought a 1 yr mechanical warrantee - the Nissan Dealer in VA replaced the AC Pump which I paid for but the warrantee coverage did not apply because I needed to call for an ok from the insurance co for coverage first. My fault to some degree but $1,000.00 in repairs plus the costr of the Extra Coverage. Cooley did call the insurance co, but said there was nothing else they could do. So I have paid for coverage that seems to have loop holes. More

This dealership is very bad. They lie blatantly about their sales. My first experience was when i bought a used VW and the dealer told me that i had to buy the extended warranty to be eligible for the ca their sales. My first experience was when i bought a used VW and the dealer told me that i had to buy the extended warranty to be eligible for the car loan. they duped me badly. This was my first car experience. The next time i went there to just do a price match on a new VW, they tried pressurizing me tremendously to buy the car. Even the main boss came out of his office to convince me to put money down. <br><br>Never again. They have extremely poor business ethics. My boss also happened to buy a car from them and regrets his decision of the dealer he used. More