Coos Bay Toyota

I found my used Honda Crv on the internet. The number and quality of the photos made it easy for me to make the decision to purchase the car over the phone. Especially since I had never even been in a C and quality of the photos made it easy for me to make the decision to purchase the car over the phone. Especially since I had never even been in a Crv or driven one. It was a 400 mile drive from Graham, WA to Coos Bay, Or to pick up the car and finalize the deal. I found the dealership to be comfortable with a friendly atmosphere. More

This is a copy of the thank-you email I sent to Coos Bay Toyota: Thank you, especially Lee, Bambi, Mike, Rob, (and Gracie the Cupcake Corgi) for all that you did to get for me the Sandy Beach RAV4 that I Toyota: Thank you, especially Lee, Bambi, Mike, Rob, (and Gracie the Cupcake Corgi) for all that you did to get for me the Sandy Beach RAV4 that I requested. After a week of having the car I am very pleased with it. Your rather relaxed and laid-back method for sales is much appreciated, especially since I strongly resist heavy sales pressure, and I feel that we got a reasonably good deal. I liked the facts that Lee charged his cost for the accessories rather than MSRP and gave a generous discount also from MSRP for the RAV4 itself. Your best price is given upfront, eliminating the need to haggle. Mike essentially let the car sell itself and tailored the test drive to my own needs. After driving a manual shift for all of my life getting used to an automatic gearbox is taking some time, but it is a good one with smooth shifts and the tach in 5th showing only about 1750 RPMs at 55 mph. The V6 purrs effortlessly like a contented kitten and the handling is great. Thank you also for your quick and thorough followup to my subsequent questions. We know where to come for our car needs! More

The whole truck buying experience was going well, salesman was great, until I reached their finance manager. He asked where I wanted to finance the loan, and I replied at Northwest Community Credit salesman was great, until I reached their finance manager. He asked where I wanted to finance the loan, and I replied at Northwest Community Credit Union. He asked if Toyota could beat their interest rate would I be interested. I said yes. He said that using Toyota would provide the best interest rate over the NW Community Credit Union, so I said go ahead and use them, putting my trust in this person to tell me the truth. A couple of weeks later I got a call from Wells Fargo Bank to inform me they were holding the loan on my recently bought truck from Coos Bay Toyota. After a call to NW Community Credit Union, I found out their interest rate would have beat what Wells Fargo Bank was giving us. The finance manager at Coos Bay Toyota was willing to be dishonest, I guess to receive whatever kickback they receive from Wells Fargo Bank for sending loans their way. I contacted the General Manager of Coos Bay Toyota, Mr. Forte, by phone and explained the situation. He said he would talk to the finance manager and get his side of the story. That was over two months ago and I haven't received the courtesy of a reply or follow-up from Mr. Forte. More

When deciding I was going to purchase a truck, I started several years before actually buying. I did research, because I like knowing everything there is to know about the truck, and knowing more than the s several years before actually buying. I did research, because I like knowing everything there is to know about the truck, and knowing more than the sales people when it comes to test driving. I decided on a Toyota Tundra with select features that I decided I wasn't going to live without. My wife and I test drove the Tundra's up near Portland and decided we liked them, so now it was a matter of waiting for the good incentives. The good incentives started popping up this fall, so I started working with a dealership (not Coos Bay) told them what I wanted, they located a few in the Northwest region and said they would dealer trade. We agreed on a price, I sold my car...and then the trouble began. The "few" Tundra's that met my specifications were all either sold, or at dealerships that were not willing to do dealer trades. I even contacted those dealerships, but was unable to negotiate a decent price, or was unwilling to fly to the dealership only to drive home and put many many miles on a brand new truck. That's when Lee with Coos Bay Toyota swooped in out of the blue much like a super hero. Lee emailed me and explained that he's semi-retired, and just likes helping people find the vehicle of their dreams. At this point I was irritated with the whole process due to bad luck over and over but I thought I'd give it a try. So I told Lee the exact truck I was looking for, with the options that I want, in the color I wanted. He sent me back an email with the cost and an approximate timeline to order the truck. He was able to get the truck about a month faster than the other dealerships due to contacts he's acquired over the years in the business. My only option at this point was to order a truck, because there weren't any out there in the exact color with the options that I wanted. The prior dealership told me they could have the truck here in 2-3 months, Lee said he could cut at least a month off that time, and was very "no pressure" compared to the other dealership. I decided to go with Lee and Coos Bay Toyota, so in mid October I put a deposit down on a new 2011 Tundra Limited. Between the day my wife and I ordered the truck until it's arrival, I probably have 100 emails back and forth between myself, Lee, and Bambi & Melinda. Most of them because I was so excited about the status of the truck, that I had to email almost every day checking up on it. However, even if I hadn't, they did a great job letting me know how the truck was progressing along. I knew the day my truck was "born" the day it was loaded on the train, where the train was, and when it arrived at the distribution center. The truck was delayed due to winter weather and holiday's which also turned out to be a blessing, because the incentives improved in December, and I was able to do a zero percent loan instead of 0.9%. Lee was able to get the truck here a month or so before the other dealer as he promised, he also promised that if incentives changed for the better, those incentives would be mine...if they changed for the worse, I would still be locked in with the incentives that was available at the time I initially wanted to buy the truck. The other dealership could not, or would not give me such a guarantee. Lee and Coos Bay Toyota did. I would say 90% of everything was done via email, which is how I prefer. If you prefer to talk on the phone, I'm sure 90% could be done that way, the thing I'm getting at here is the people at Coos Bay Toyota do things they way YOU the customer want to do them. They answered any and all questions my wife and I had. Were we nervous...at first yes, because buying a vehicle and putting down a deposit is a little scary. But they were so great in every aspect of this deal, that my nerves were at ease. I had the VIN emailed to me once the truck was built, and they called me the day it arrived in Coos Bay. My wife and I went over the next day (since we were both at work the day it arrived) and signed all the papers, and were in and out in about an hour. Easiest way to buy a vehicle EVER! She is thinking of getting a Toyota for her next vehicle...we already know where we're going to buy from! It's hard to find the words to express how great Lee, Bambi, Melinda and Kelly all were to work with. Which is why I'm writing this lengthy review, because for all they did to make this purchase easy, fun and exciting for me, the least I can do is try to get someone out there reading these reviews to realize that this IS the place to buy your Toyota! If they don't have it on the lot, let them get it for you!! I have been telling everyone I know about my positive experience and urging them to give Coos Bay Toyota a call when they're in the market for a new vehicle. I'm very glad that Lee swooped in and snagged my business...I'd still be waiting for a truck right now!!! Last thing...I'm one of those people that used to view car dealerships as "the enemy" you know...the kind of person that cruises the lots after they close so that the "sharks" can't chase me down. Car salesmen drove both my wife and I crazy. We don't trust them, etc. You know what I'm talking about. Let me be perfectly clear, we never had those feelings with Coos Bay Toyota. It felt more like friends of ours pulling strings to get exactly what we wanted at a great price and faster than anyone else could get it here. That's how I feel. I never felt like I was "being sold" on something, no one ever tried to "trick" me into buying additional warranties, clear coats, glass etch'd VIN's etc. (Yeah, we've seen it all). It was like going to pick up our new truck from a friend's house...we signed some papers, chatted a bit, took some pictures, and promised to stop in the next time we're in town! It was that easy! Coos Bay Toyota and the staff there truly is a class above all the rest! Thank you all for the great job you did! We will be back to buy our next vehicle!! More

We have purchased quite a few vehicles in our lifetimes so far and this was the most pleasant experience of all. And we have had pleasant experiences before. No hassling, no badgering,no bait and switc so far and this was the most pleasant experience of all. And we have had pleasant experiences before. No hassling, no badgering,no bait and switch, just honest people selling marvelous vehicles at honest prices. We couldn't be happier. If we could ratecthem above 10, we would. The whole staff is WONDERFUL!!!! More

Kelly was one of the best sales personel I have ever encountered at a dealership. He was energetic while professional and didn't create a high pressure environment. Great experience and I recommended encountered at a dealership. He was energetic while professional and didn't create a high pressure environment. Great experience and I recommended a friend go and buy from Coos Bay Toyota. She did so a couple weeks ago. Thanks Kelly! More

We bought a new 2011 Sienna from Coos Bay Toyota and would definitely recommend this dealership to anyone. They delivered a great vehicle and their friendliness and customer service was fantastic. We would definitely recommend this dealership to anyone. They delivered a great vehicle and their friendliness and customer service was fantastic. We drove to Coos Bay (over 2 hours) to get the Sienna, and was well worth it. Give them a chance to help you with your new car purchase. The owner, Lee, is a man of integrity. If Lee says he will do it, he is a man of his word. This is a rare thing in this day and age. Most dealerships are all about the money, Lee is about the customer. More

Isn`t strange - I never been at Coos Bay Toyota Isn`t strange - I never been at Coos Bay Toyota dealership but I bought a new Toyota Venza from them. My online research was hard and picky. I got Isn`t strange - I never been at Coos Bay Toyota dealership but I bought a new Toyota Venza from them. My online research was hard and picky. I got a four personalized quotes from Toyota dealerships around the area. No-one else gave us so good saving - about $60 on payments compare to the best offers of others. My wife and I really appreciate Lee Hawthorne`s business for hassle free deal with simple paper procedure and 180 miles car delivery directly to my house. I would recommend Coos Bay Toyota to anyone who wants to get at least a honest and flexibility. More

Working through the process of buying a new car can be a real pain. Lee and Mike made buying a new vehicle about as simple and straight forward as can be done. We were in and out in less than two hours. T real pain. Lee and Mike made buying a new vehicle about as simple and straight forward as can be done. We were in and out in less than two hours. They build a rapport with the customer, are sincere and follow through. While I asked for a bid on a 2010 4Runner, Lee gave us a competitive bid on the 2011, which we later accepted. They are not about frills and glitz, just selling a good product. The price was as good or better than the bids on the 2010, which is late in the model year. Thanks Lee More

We were in a market for a new car and answered a notice We were in a market for a new car and answered a notice on the internet and we decided to check it out and went to Coos Bay and had the best experi We were in a market for a new car and answered a notice on the internet and we decided to check it out and went to Coos Bay and had the best experience in buying a car they just showed us the advantage of buying our new Avalon no pressure to buy and they went above and beyond what was expected. We normally don't buy on the first trip to a dealership, we were so impressed by the sales person and the owner of the dealership. We have recommended this dealer to all of our friends. Thank you Lee and staff for being who you are. Roger and AnaMaria Arnold More