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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,036 Reviews

1,036 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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April 12, 2024

Outstanding service! Darren took great care of my tire installation. The tires I ordered were the wrong size and he quickly ordered the correct ones and had them there More

by PBJ5512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren in service
Apr 12, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for the great review. We appreciate your business.

April 10, 2024

It was easy, fast, and the staff was super friendly and helpful. Tool care of everything my car needed. More

by lacey.hendershot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Lacy, we thank you for the kind words.

April 09, 2024

Best service department I’ve ever worked with. The staff is constantly professional, organized and communicative. Mike Nazzaro did a great job on my 4/6 appointment. More

by cer50
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nazzaro
Apr 09, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great review!!!

April 09, 2024

Had a great experience servicing my wife’s Jeep GC. I went there when the opened without appointment for an oil change and filter, the staff at Cortese and Mike were very nice and professional they go More

by Hussain Aljoher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dunkleberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Andreano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the 5 stars. We appreciate your business and your feedback.

April 09, 2024

He explained everything where I was able to understand, friendly, and fast service. Will be back and will recommend. More

by ajleonard1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nazzaro
Apr 09, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your feedback, we will continue to strive for 5 stars!!

April 08, 2024

I bought a 1982 dodge pickup new at Cortese and the sale was OK but the service department was very bad. Had a leak in the transmission that I brought back 6 times and they couldnt figure it out. Turned out More

by kevinw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John R Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : no contact with sales
Apr 08, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Kevin, we thank you for your business and your feedback and the kind words. We will continue to strive for 5 stars.

April 08, 2024

Could not explain or show what work was completed for recall 49A on my Jeep Cherokee limited More

by ange.main
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know name of employee who was there for pickup
Apr 08, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello, I will be glad to get you the information that you are inquiring about. I will just need a little more information. Please feel free to reach out to m-reed@corteseauto.com.

April 05, 2024

Exceptional work and a devoted team who worked endlessly to help deal with warranty issues. Truly awesome staff More

by Samantha Howe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nazaro
Apr 08, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Samantha, we thank you so much for the great review! We appreciate your business.

April 04, 2024

The customer service I received from Michelle and Rob was outstanding. Rob made sure he kept giving me updates about what was going on with my vehicle the time it was there. Michelle patiently listened to wh More

by Tee_keene
Recommend Dealer
Yes
Employees Worked With
Michelle and Rob
April 04, 2024

My car has been back to the dealership five times for two problems. One is still unresolved. This is unacceptable especially since I purchased a brand new vehicle. More

by feta7
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
1.0
This rating includes all reviews, with more weight given to recent reviews.