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Corwin Honda - Service Center

Fargo, ND

2.5
23 Lifetime Reviews Review Dealership

23 Reviews of Corwin Honda - Service Center

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December 02, 2020

"Talked with Adam who sent me over to the parts department..."

- tazdevil18

Talked with Adam who sent me over to the parts department to talk with Jesse about my issue, I explained to him what the problem was, had them take a look at it. Unfortunately, they couldn't fix it because it was an aftermarket part but they were still very good about things. Awesome crew, very professional!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Adam Riter
November 16, 2020

"Terrible service....went in for oil change. Asked about..."

- tracey.frei

Terrible service....went in for oil change. Asked about a fun sound with my starter...was told I needed a new starter for $900. Went to my usual mechanic and he fixed the little problem for under $100. Corwin is either incompetent or dishonest

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Recommend Dealer
No
Employees Worked With
Brodie Black
October 10, 2020

"Bought a car from here a few months ago and have had..."

- Cressell

Bought a car from here a few months ago and have had nothing but issues with this dealership. I wouldn’t not recommend this place but I didn’t have a good experience with them.

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Recommend Dealer
No
Employees Worked With
October 10, 2020

"Terrible service. Told me they will fix it for free..."

- enid149

Terrible service. Told me they will fix it for free because they did not fix it correctly first time. Now rhey want to charge me. Absolutley terrible service.

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No
Employees Worked With
Brodie Black
March 05, 2020

"Nice Dealership and Service...but not happy with costs"

- tlorenz

I had a new camshaft put into my 2011 Acura with 162,000 miles..I love the car and have been very diligent about regular maintenance. What I liked was my service rep Victor and the waiting area. Very clean, professional and Victor was great to work with. What I didn't like was that I spent $2,800 dollars for the first visit and had to come back for valve adjustments and pay another $300. Valve adjustments should be part of a normal cam installment given it's quite normal from my research. The lack of accurate valve adjustments set off a Christmas tree of warning lights and actually made me worry quite a bit. Still haven't put on that many miles, but I worry about the overall quality of the work given valve adjustments are pretty easy for someone who knows what they are doing and my expectation is that Honda mechanics get great training. I have a warranty and will change the oil a few extra times given new parts can create some extra junk. I'm not a mechanic, but I felt a little taken advantage of and worry about the quality of work given I would like to put another 100,000 miles on.

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Recommend Dealer
Yes
Employees Worked With
Victor
May 30, 2019

"Unhappy "

- Maywiese

I have tried to add a bad review and the website keeps telling I have something else to fill out Customer service sucks I could go on and on

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No
Employees Worked With
NA
April 24, 2019

"leasing option works very well for me. "

- Sadie,Lady

I really wanted a 2020 model but not available at this time. People very friendly even those I didn’t work with. Originally brought my 2017 Ridgeline in for a recall, while that was being worked on I talked to Brittany and Jessie. They sort of convinced me to get the 2019 Ridgeline.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Cody Griffin, Justin Chose, Brittney Heiden-Nekola, Jessie John
October 25, 2018

"First Class Service and Organization"

- BigTick

Corwin has always taken care of me and gone the extra mile in many ways to help me. Can't say enough good things about them. I've dealt with the GM Curtis, the Financial Guru DJ and the service men Tyler and Keenan. Top quality and I always know I'm going to be taken care of.

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Recommend Dealer
Yes
Employees Worked With
Tyler, Keenan, DJ Hawkinson, Curtis Hensley
February 26, 2018

"Life Saver"

- ddlee4000

Just a quick shout out to Alex Kitsch and Service Team @ Corwin Honda. Passing through Fargo en route to Chicago I heard a clunk noise from my rear tire so I decided to stop by Corwin Honda. Busy Saturday afternoon and everything else was closed but Alex managed to squeeze us in. Found out nuts were falling off and needed to be re-torqued. Needless to say we would not have made it to Chicago. Thank you Alex!

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Recommend Dealer
Yes
Employees Worked With
Alex Kitsch
February 20, 2018

"Again Ignored & Even Blocked by the GM- Curtis Hensley"

- James VanRaden

I purchased a 2013 GMC Acadia from Corwin's and shortly thereof I had an issue arise with what I discovered was a suspension issue as well as the A/C. Upon notifying the dealership there was very little response. When I purchased the vehicle as my primary mode of transportation for my business vehicle I purchased their extended warranty and was told it covered anything that made the vehicle "go". I've always been scared of buying warranties because of all the horror stories however in this case as I discussed with the Finance Department a breakdown could be a major blow to me and my start-up company's success. Unfortunately, neither the suspension issue nor the A/C were covered so I was left to my own devices. Fast forward January 2018. Vehicle engine seized up. It was still under the manufacturer's warranty. Hallelujah right? Unfortunately, GMC inspected the vehicle and stated they would not cover the claim because of insufficient vehicle maintenance records during as well as prior to my ownership. Good thing I bought the extended warranty because this was a powertrain issue that would be part of things that make the vehicle "Go" right? Well yeah not so much. The company Fidelity Warranty Services inspected the vehicle and determined that they would NOT cover the claim as the vehicle was under manufacturer's warranty and so it is not their responsibility. I notified Mr. Curtis Hensley once again of the issue I was having and he reached out to me via social media. He told me he would assist with this. However, upon trying to update Mr. Hensley about the status I discover he blocked me. So essentially what happened was Corwin Honda sold me a 48,000 warranty on a vehicle that still had 37,000 miles on it. They knowingly sold this to me knowing I couldn't use it until after my warranty ran out. So essentially I paid for a 48,000-mile warranty that would only cover 11,000 miles. Truly disappointed in Corwin Honda and will be pursuing any remedy I can. I've been left out to dry 2x now. This is unacceptable and I do not understand this train of thought. UPDATE: After posting this review I received a call from Mr. Hensley. Mr. Hensley did say that he would assist in resolving the issue after I presented proof of oil changes. Mr. Hensley also spent a significant amount of time telling me how I was behaving poorly and needed to take responsibility for my actions. Mr. Henseley also asked me how I would feel if he started to leave negative reviews on my companies as I own a couple businesses in town. I can not post pictures here however one of my companies received a 1-star review by an individual by the fictitious name of Rhonaldo Andheersin. Upon looking at his Facebook profile I observed him sitting in his place of employment with a Corwin branded jacket showing that in fact, Corwin Honda had given out what I assume to be instructions to attack my company. This is further evidence of how Corwin Honda is treating me on this matter.

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Recommend Dealer
No
Employees Worked With
Other Employees : Tony in Finance, Curtis Hensley
Feb 20, 2018 -

Corwin Honda responded

James, I am sorry that Curtis Blocked you on his personal Facebook page. It was getting to the point were it was very uncomfortable to be contacting someone on their personal page. You have his email and his desk phone number as well. If you have any other issues feel free to contact him. If you have found any kind of prove that you actually changed your oil we will be happy to assist you in getting the engine covered on your GMC Acadia that you bought from us Dec of 2016. When we sold you the vehicle it had 63k miles on it. We have the paper work showing that we did change the oil. The last report in September of 2017 shows that it had 79k miles on it. It never shows on Car Fax that you ever changed your oil and that is why GMC would deny your warranty claim. We want you to get taken care of but we need some kind of prove that you have changed your oil.

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