I purchased a 2013 GMC Acadia from Corwin's and shortly thereof I had an issue arise with what I discovered was a suspension issue as well as the A/C. Upon notifying the dealership there was very little response. When I purchased the vehicle as my primary mode of transportation for my business vehicle I purchased their extended warranty and was told it covered anything that made the vehicle "go". I've always been scared of buying warranties because of all the horror stories however in this case as I discussed with the Finance Department a breakdown could be a major blow to me and my start-up company's success. Unfortunately, neither the suspension issue nor the A/C were covered so I was left to my own devices.
Fast forward January 2018. Vehicle engine seized up. It was still under the manufacturer's warranty. Hallelujah right? Unfortunately, GMC inspected the vehicle and stated they would not cover the claim because of insufficient vehicle maintenance records during as well as prior to my ownership.
Good thing I bought the extended warranty because this was a powertrain issue that would be part of things that make the vehicle "Go" right? Well yeah not so much. The company Fidelity Warranty Services inspected the vehicle and determined that they would NOT cover the claim as the vehicle was under manufacturer's warranty and so it is not their responsibility.
I notified Mr. Curtis Hensley once again of the issue I was having and he reached out to me via social media. He told me he would assist with this. However, upon trying to update Mr. Hensley about the status I discover he blocked me.
So essentially what happened was Corwin Honda sold me a 48,000 warranty on a vehicle that still had 37,000 miles on it. They knowingly sold this to me knowing I couldn't use it until after my warranty ran out. So essentially I paid for a 48,000-mile warranty that would only cover 11,000 miles.
Truly disappointed in Corwin Honda and will be pursuing any remedy I can. I've been left out to dry 2x now. This is unacceptable and I do not understand this train of thought.
UPDATE: After posting this review I received a call from Mr. Hensley. Mr. Hensley did say that he would assist in resolving the issue after I presented proof of oil changes. Mr. Hensley also spent a significant amount of time telling me how I was behaving poorly and needed to take responsibility for my actions.
Mr. Henseley also asked me how I would feel if he started to leave negative reviews on my companies as I own a couple businesses in town. I can not post pictures here however one of my companies received a 1-star review by an individual by the fictitious name of Rhonaldo Andheersin. Upon looking at his Facebook profile I observed him sitting in his place of employment with a Corwin branded jacket showing that in fact, Corwin Honda had given out what I assume to be instructions to attack my company.
This is further evidence of how Corwin Honda is treating me on this matter.