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Cottage Grove Chrysler Dodge Jeep Ram

5.0

65 Lifetime Reviews

2800 Row River Road, Cottage Grove, Oregon 97424 Directions
Call (888) 313-6096

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65 Reviews of Cottage Grove Chrysler Dodge Jeep Ram

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February 26, 2012

"The dealer misrepresented that the car we purchased had a..."

- Michael CG

The dealer misrepresented that the car we purchased had a factory instaled tow package. Now we have a car with no official tow capacity and questionable warrenty. I had to file a complaint with Chrysler and The State Atorny General's Office. We still do not have resilution and may have to hire an attorney to get resilution to our delema.

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Recommend Dealer
No
Employees Worked With
Nick, Jeff
February 16, 2012

"This place is horrible. I am still having nightmares..."

- REL541

This place is horrible. I am still having nightmares about my experience here. I already wrote a review detailing how the sales manager yelled at me for suggesting that car dealerships don't pay more than bluebook for a trade in. That review was removed due to inappropriate content. I did not use any profanity or violate the terms of use, so I am guessing that the dealership tried to get it removed? I wouldn't be surprised. Anyways, here's my experience: The car we were looking at was listed for about $5500 on craigslist, the sticker price at the dealership was $7500, the blue book was $3500. The sales manager (owner?) yelled at me in front of the whole store over $50. I WOULD NEVER RECOMMEND GOING TO THIS PLACE!!! I am skeptical of the all 5 star reviews on here... they are quite possibly done by the people who work there. I did warn them that I was going to tell the internet about my experience at their dealership before I walked out. The sales manager proceeded to get on the outside intercom and yell some more. I am a polite, educated, christian woman and I don't think it is appropriate for any man to speak to a woman like the sales manager spoke to me. Let alone someone who is trying to sell me something. That man lacks a basic sense of respect for other human beings and he is the guy in charge of this place. Take your money elsewhere. Their customer service was horrible... the sales manager yelled at me. I consider yelling to be a 0 on the scale of friendliness. My overall experience left me feeling like I had wasted a perfectly good Saturday. I am still haunted by the sales manager's rudeness. Therefore, I give overall experience a big fat zero. The price is just bad because the sticker prices are way above what they actually want or expect and WAY over bluebook. And then they call themselves no gimmick dealerships, that the sticker price is the real price they will accept. This is clearly a lie. They were willing to accept far below the sticker price on the car we wanted, but it was still almost double bluebook.

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Recommend Dealer
No
Employees Worked With
Radio
February 10, 2012

"I bought a pickup three mpnths ago and they still cant..."

- calburt

I bought a pickup three mpnths ago and they still cant get there dmv paper work streight and the finance manager was very rude and unwilling to work with me on the deal to vet my intrest rate close to where I wanted it

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Recommend Dealer
No
Employees Worked With
shawn
January 30, 2012

"I can't believe there is no reviews for this place! They..."

- dmentz

I can't believe there is no reviews for this place! They are awesome! PR and customer service are out of this world, the vehicle we have only had for one day but we feel it will last. It is pre-owned. They worked with our not so pretty credit and didn't make us feel like we had the "plague" like so many other dealers, we got a great deal, actually got approved over the phone and the sales Rep, Dave S. came out and picked us up, seriously, he drove from Cottage Grove to Junction City about 40 miles with the Durango and we drove it back and did the paperwork and drove it home!! I might also mention he bought coffee and hot cocoa for our daughter and a cookie at Dutch Bros! They just don't do stuff like this anymore. But they do there at Cottage Grove Jeep and Dodge. Now if the vehicle lasts us without any problems I will be exstatic and I think it will. Go there, See Dave S. tell em Mentz sent ya. Or if ya can't get there call them, they will come get you! Thanks guys!!!

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Recommend Dealer
Yes
Employees Worked With
Dave S.
Feb 12, 2012 -

dmentz responded

I wrote a fantastic review about this dealer, I was taken in by the over the phone guarantee of a price and the service, the fact they came and got us and drove us to the dealership..but then our deposit amount went up as did our monthly payment. After clearing up that lie we signed contract on a 2002 durango for $8200, well we had the Durango for a week, and I called to see who financed us and was told reliable, I was told this 3 times in a span of 9 days, I asked so many times because we received no phone call or paperwork from bank lender. On the 10th day I got a call from them telling us they couldn't get us financed and they needed to come get vehicle unless we produced co-signer...we did..but she was smart on legal jargon and refused to sign their shady paperwork, meantime we found out that the paper on the window telling all that was in and on the vehicle was incorrect to the tune of over $1100, it said the vehicle had, power seats, third row seats,back ac,leather seats and a tow package....the vehicle had NONE of these things, they called me a liar and our co-signer crazy, be very careful when buying from this dealer, they try to bait you in with all the superficial stuff so you don't notice the underhanded stuff the do!

January 08, 2012

"Best experience I've ever had buying a car. They made it..."

- barryge

Best experience I've ever had buying a car. They made it fun. Would not consider going anyplace else. They are leaps and bounds ahead of any other ... They care

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Recommend Dealer
Yes
Employees Worked With
Radio
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