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Coulter Cadillac Buick GMC - Service Center
Phoenix, AZ
198 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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198 Reviews of Coulter Cadillac Buick GMC - Service Center
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August 12, 2021
No consistency in policy, poor policy and decision making, csr Gary, was great, rest of the staff is lacking in customers service as well as customer retention. After many years and cars I am so disa making, csr Gary, was great, rest of the staff is lacking in customers service as well as customer retention. After many years and cars I am so disappointed. Next call will be anything except a coulter product More
by asujeff
Employees Worked With
Gary shimp great guy
Helpful July 30, 2021
My 1st XT6 special ordered loaded. We couldn't decide on monochrome emblems. Bill D was our salesman and said they could put on when car arrives from factory. The service dept. used a METAL SCREWDRIVER ap monochrome emblems. Bill D was our salesman and said they could put on when car arrives from factory. The service dept. used a METAL SCREWDRIVER apparently to pry off the hatch emblem, 2nd row bucket seat has deep dimples in back rest, broke the clips for the inside panels o hatch around window, huge gouges on edges which were then blotted with lumpy paint, gray smears on driver and 2nd row bucket seat and absolutely heartbroken. I have dated pictures to show and also sent to salesman since I was crushed they damaged my new car. Did I mention they had 10 days before we were back in town to do the exchange of emblems?? Dealership had car for 7 days, only fixed 1 panel click and not both. Paint has dirt and bumps in it which isn't hard to see. Now, they want it back again to repaint, recover seat since that didn't come in yet and finish clips on panel??? My heart is saying NOT to let them touch this car again - More
by KIM
Employees Worked With
Michael He did not offer a last name
July 26, 2021
Stan Powell was the best car salesman I’ve ever dealt with! He was genuine and efficient throughout the whole process! Great deal and service! with! He was genuine and efficient throughout the whole process! Great deal and service! More
by Elle35
Employees Worked With
Stan Powell
April 18, 2020
Titus is absolutely fantastic. Best service guy on the floor. He is extremely thorough and a very respectful individual. He is my go to guy. Promote him. floor. He is extremely thorough and a very respectful individual. He is my go to guy. Promote him. More
by joseph.nunley92
Employees Worked With
Titus
August 23, 2019
After purchase support for a not-so-knowledgeable owner I had a great experience with Allen Hall buying my GMC Canyon at Coulter and outstanding service from Kyle Berner when I took it in for routine servic I had a great experience with Allen Hall buying my GMC Canyon at Coulter and outstanding service from Kyle Berner when I took it in for routine service . So I have had high expectations every time I visited Coulter. After lending my Canyon to a friend so he could move some stuff, I noticed something wrong with the staring. I feared collision damage or an alignment problem so I took it in. Kyle greeted with a smile as usual and told me to take it easy in the lounge for a few minutes. He had the alignment checked twice and then personally test drove it. He reported to me with an even bigger smile that the problem was that the 4-wheel drive had been engaged in the high speed mode. No charge for the trouble shooting and I left Coulter with a great big smile on my fact. Thanks Kyle. More
by Rick
Employees Worked With
Kyle Berner
August 19, 2019
Jose Albanil and Kyle Berner are the best in the business I am 100% loyal to this dealership and have been for years. The sales process is first class. Jose makes you feel comfortable, not like you are nego I am 100% loyal to this dealership and have been for years. The sales process is first class. Jose makes you feel comfortable, not like you are negotiating a business deal. He is the consummate professional. Their service department is the best in the city of Phoenix and the best I have EVER worked with. Kyle Berner has earned my loyalty as a customer many times over. He is very knowledgeable and very service-oriented. His team only completes the work that is necessary and he always makes me feel like a VIP. We will never buy a car anywhere else, and with the service plan I recently purchased, we will never get service anywhere else. I would like to personally thank Jose, Kyle, and the rest of the friendly staff at Coulter. See you for my next oil change! More
by Will Landes
Employees Worked With
Kyle Berner, Jose Albanil
August 01, 2019
Top-Notch Service The Coulter Cadillac Service Department and its staff are top-notch. As the Fleet Manager of a Government Agency, I have had the opportunity to work The Coulter Cadillac Service Department and its staff are top-notch. As the Fleet Manager of a Government Agency, I have had the opportunity to work with many local dealerships and service departments. The only regret I have is not giving Coulter Cadillac the chance to take care of our fleet sooner than I did. I must give credit where it is due, Mr. Kyle Berner has gone above and beyond to ensure that all of our vehicles are well-cared for.. He, among other members of your staff, has made Coulter Cadillac a pleasant place to do business. More
by :o)
Employees Worked With
Kyle Berner
March 01, 2019
Great Experience with my GMC Yukon Excellent experience with Assistant Service Manager -Kyle Berner. Under a time crunch - got my vehicle serviced promptly- and was given a Lyft ride t Excellent experience with Assistant Service Manager -Kyle Berner. Under a time crunch - got my vehicle serviced promptly- and was given a Lyft ride to a Starbucks so I could work! Great experience. Thank you! More
by willie44
Employees Worked With
Sarah Bottiglieri- Auto Glass, Kyle Berner
November 09, 2018
Poor Reception My husband & I were originally referred to this dealership, since we have just retired & relocated permanently to Scottsdale. Our extended family al My husband & I were originally referred to this dealership, since we have just retired & relocated permanently to Scottsdale. Our extended family always buys their vehicles here & recommended that we shop & service our new Cadillac at this Phoenix location. We decided that while we were downtown, my husband & I would explore the new 4-door CT 6 model, while we are having an oil change. We arrived to the dealership last Saturday. We pulled up onto the service lanes. Having been our first time to bring one of our vehicles here, we did not know that we had pulled into the wrong lane, closest to some offices. My husband realized this error, and we sat only for a couple of minutes to backup & go into one of the other lanes. A woman came out from a booth, and approached me on the passenger side. I rolled down my window, about to tell her we will be backing our car up, but instead she quickly tells me "You are doing this all WRONG!! You must enter THESE entry lanes!" (pointing to her left). I quickly apologized to her, and that we would make the correction. She asked, "What are we doing for you today?" I let her know that we are here to do an oil change. She rolled her eyes and under her breath said "Typical oil change" Then, rudely said..."That will take a long time, its best to come early in the morning. You need to get in line, then go wait in the lounge next to you" My husband said "No problem, Miss. We plan to walk around & look" She obviously looked like she did not like spending her Saturday here today. I asked my husband that we go finish the rest of our errands that day, and we could do an oil change & look at the CT 6 another day. I turned to the woman and say to her, as I look at her name badge. "I'm sorry for the confusion, Miss Gallagher, this is our first time here. We will instead come back during the week" She never smiled during her TALK with us, and was quick to turn her back without a word & walked away. I never would have expected this. I would like to let my family know the feeling of inconvience this woman made us feel. More
by M/M Goldstein
Employees Worked With
Debbie Gallagher
October 22, 2018
Friendly, courteous service As an owner of a new XT5, had several questions that Kyle answered completely. I was in and out of service in just over an hour. As an owner of a new XT5, had several questions that Kyle answered completely. I was in and out of service in just over an hour. More
by CarlCross
Employees Worked With
Kyle Berner
