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Country Hyundai Genesis - Service Center

Northampton, MA

3.9
116 Reviews
Call Service Center (413) 774-3122

116 Reviews of Country Hyundai Genesis - Service Center

Sort by
January 31, 2024

I love country hyundai! My experience was awesome and Sara is an amazing and helpful service advisor! More

by aobrien308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Baronoski
Report | Print
Jan 31, 2024 -

Country Hyundai Genesis responded

We're delighted to know you had an awesome experience with us at Country Hyundai! Sara and our team are always here to help. Thanks for the love, we appreciate it!

Helpful
December 02, 2023

Very good took exceptional care of my used vehicle service was very helpful in understanding of my vehicle needs More

by Timothy H
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
VasiliosRegan
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Dec 04, 2023 -

Country Hyundai Genesis responded

Timothy, we're glad to know our team at Country Hyundai was able to provide you with the helpful service your vehicle needed. Thanks for sharing your experience!

Helpful
November 13, 2023

Dealer did good job servicing my car even washed it even did video of the tires and brakes More

by livelyj59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 13, 2023 -

Country Hyundai Genesis responded

We are glad to hear that you had a positive servicing experience. Thank you for choosing Country Hyundai.

Helpful
September 13, 2023

This dealership is the most disorganized, incompetent auto service center I've ever experienced. Do NOT buy a car from these people! Whatever you do, don't take your car to their service center! More

by ktchana0502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
it doesn't say the names
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Sep 14, 2023 -

Country Hyundai Genesis responded

I'm sorry to read about your dissatisfaction with our service center. We strive for excellence in all areas of our operations and it's clear we fell short during your experience. I would appreciate the opportunity to discuss this further and see how we can make things right, so please feel free to reach out at any time. Thank you, Sara Baranoski - Service Manager - 413-774-3122

Helpful 1
May 10, 2022

All whom I've interacted with, in sales and service, have been exceptionally responsive to my needs. Both, in sales and service, the quality of their services has been outstanding. More

by maryanna.ham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason-service, Chris Moreno, JJ Brown
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May 11, 2022 -

Country Hyundai Genesis responded

Maryanna, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Country Hyundai team. Drive safely, and we hope to see you back again down the road!

Helpful
April 12, 2022

Jason in service was super awesome and extremely accommodating. Thank you so much for going above and beyond! More

by brianw005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Brown
Report | Print
Apr 12, 2022 -

Country Hyundai Genesis responded

Brian, we sincerely enjoy going above and beyond for our guests at Country Hyundai! We're grateful that you took a moment to commend Jason and the team here for their accommodating service, and we hope to be your service provider for many miles to come!

Helpful
April 01, 2022

Calli was excellent! She was super knowledgeable and the service she provided was exceptional. I would recommend anyone who is looking to service their vehicle to go see More

by Aaron Greige
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Calli
Report | Print
Apr 01, 2022 -

Country Hyundai Genesis responded

Thanks for supporting Country Hyundai! We're glad that you liked working with Calli and that she worked hard to take care of you and your vehicle.

Helpful
March 31, 2022

Both when I bought the car and when I had service, I was told one price and charged a higher price. More

by 03mutter_ciphers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roddrick Ganious
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Apr 05, 2022 -

Country Hyundai Genesis responded

Thank you for taking the time to share your feedback. Please reach out to our Customer Service Manager, Jasmine, at 413-341-1931 or via email at jcarmenatty@countryhyundai.com so we can discuss what transpired during your visit here with us. Customer satisfaction is our number one priority and we are saddened to hear that this was not the case for you. We look forward to speaking with you.

Helpful 1
July 14, 2021

Jill was amazing to work with. Her knowledge and reliability blew me away. Although there were some hiccups with parts she kept me informed and even had me in tears with her humor. I went in there b More

by Big Banger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill MacLeay
Report | Print
Helpful
February 20, 2021

I recently had an issue with my car and it was very difficult to access the solution to the problem. Stephen from the service department provided EXCELLENT customer service, great follow through, and w More

by Mateusz Adam
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Crafsic
Report | Print
Feb 23, 2021 -

Country Hyundai Genesis responded

Thank you for taking the time out to provide us with your feedback! I am so glad to hear we were able to resolve the issue with your vehicle. Thank you for the kind words about our service advisor Stephen. We Hope to see you back for your next service visit!.

Helpful
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