Napleton Ford Columbus

Byers Beware! DEALERSHIP HAD TO BUY-BACK MY CAR BECAUSE DEPARTMENT OF TRANSPORTATION SAID THEY SOLD ME A FRAUD VEHICLE ON PAPER AND IT WAS ILLEGAL!! Bought a DEALERSHIP HAD TO BUY-BACK MY CAR BECAUSE DEPARTMENT OF TRANSPORTATION SAID THEY SOLD ME A FRAUD VEHICLE ON PAPER AND IT WAS ILLEGAL!! Bought a vehicle and drove it for 1 day only. Woke up to a huge amount of oil on my garage floor. Took it back to dealership and they hoisted it up in the air. OMG, there was no underbody shield under the vehicle which covers/protects the engine from mud etc... And because there was no underbody shield under the vehicle, the seal that covers the oil was broke. Oil was pouring out. UPDATE********DEALERSHIP HAD TO BUY-BACK MY VEHICLE AFTER IT WAS FOUND BY DEPARTMENT OF TRANSPORTATION THAT DEALERSHIP SOLD ME A FRAUD VEHICLE. IN THE PAPERWORK I BOUGHT THE CAR WITH IT STATING THE LAST PERSON THAT PURCHASED IT USED IT FOR PERSONAL USE. COME TO FIND OUT THIS CAR WAS A RENTAL CAR. THEY LIED ON PAPER. LELAND IS THE SERVICE MANAGER AND HE VERBALLY ATTACKED ME. THEN I SAT DOWN WITH VINCE RUxxxxI THE GENERAL MANAGER AND DANIEL RANDOLPH THE PRESIDENT/GENERAL MANAGER. THEY VERBALLY ATTACKED ME WHEN I TOLD THEM THEY WERE COMMITTING FRAUD. THEY LAUGHED AT ME AND SAID GO AHEAD AND INVESTIGATE US, NOBODY WILL BELIEVE YOU. LESS THAN 8 HOURS FOR ME TO CONTACT DOT AND THEM TO CONTACT ME SAYING THE DEALERSHIP COMMITED FRAUD WHEN SELLING ME THIS CAR. IT'S ON PAPER THEY LIED, AND HAD TO BUY THE VEHICLE BACK FROM ME. THE DEALERSHIP WAS COUNTRYSIDE FORD BUT DAYS LATER WAS BOUTGHT BY NAPLETON FORD. REGARDLESS, SAME PEOPLE JUST A DIFFERENT NAME! ALSO, I NEVER RECEIVED THE WISCONSIN BUYER'S GUIDE. I SIGNED THE PAPERS AND PURCHASED THE VEHICLE ON 11/9/22. I FOUND OUT ONCE I RECEIVED THE WISCONSIN BUYERS GUIDE FROM DEPARTMENT OF TRANSPORTATION THERES A DATE NEXT TO MY NAME THAT I DID NOT WRITE. IT'S DATED FOR THE NEXT DAY. THIS PROVES I NEVER RECEIVED THE WISCONSIN BUYERS GUIDE BECAUSE I PURCHASED THE VEHICLE AND SIGNED ALL PAPERWORK ON 11/9/22. THE NEXT DAY SOMEONE PUT A DATE NEXT TO MY NAME OF 11/10/22 AND I NEVER RECEIVED THIS. More

Napleton Ford - Columbus WI. I am very Disappointed with this new dealership!!!! I was informed that the "Works Package" which I was part of the deal promised to me with the new I am very Disappointed with this new dealership!!!! I was informed that the "Works Package" which I was part of the deal promised to me with the new purchase of my new truck will no longer be honored. This equates to an extra $40 for every oil change. This was in the contract and promised to me for the live of my vehicle! I talked to the Service Manager and was told there was nothing he could do for me. I left the dealership and later returned and asked to talk to the owner. The owner was not there so I was introduced to the Operations Manager Vince. Vince continued to belittle me because I should just accept that the business was sold and there was nothing that could be done. I told him that was a bunch of xxxx where he got up and came at me and was about to push me out of his office. I told him "You lay one xxxxing finger on me..." Lucky for him he didn't assault me and continued to order me out of his office. I told him "I wasn't done talking yet!" I eventually got fed up with all the crap, turned and walked out of the xxxxxxx's office. Just beware that this company will not honor this package if it was promised to you by Countryside Ford. I will never buy another vehicle there and I hope everyone that reads this will do the same. More

Derek was awsome he got everything done in a timely manner I never thought I could get my own car but he made it happen thank you so much manner I never thought I could get my own car but he made it happen thank you so much More

They do a great job and they are always looking for more ways to improve their service and provide more value to the customers ways to improve their service and provide more value to the customers More

I purchased four tires from them, the quality of the tires was great. However staff seemed to be a bit taxed if you will, not real friendly. Any place I have ever purchased four tires the shop would giv tires was great. However staff seemed to be a bit taxed if you will, not real friendly. Any place I have ever purchased four tires the shop would give you a free tire rotation at every other oil change. Just moved to the area and I was looking find a place to service my vehicles. ; More

I have been receiving service on my vehicles for years here. Very Pleased with Service. here. Very Pleased with Service. More

Amazing, Helping, and Friendly. I definitely will go back if Derek is there. My may didn't start out will... and we had someone hit our car. We tried a few other places to get ve I definitely will go back if Derek is there. My may didn't start out will... and we had someone hit our car. We tried a few other places to get vehicle but nothing panned out. We try countryside ford with Derek. 3 Trips later between all the we (banks) need this and we need that, and running out of time before we had other places to be. WE FINALLY GET A FORD FLEX. Thank you for putting up with all the craziness and helping my family get in a new vehicle that will help us cart our 6 kids around. Only down fall was it not being a 8 passenger but we can make do and settle for the 7. Thanks again the Rosek Family. More

Great service staff, friendly & competent. On-time and completed in good time. Like the bonus/rewards points that paid for most of the service. On-time and completed in good time. Like the bonus/rewards points that paid for most of the service. More

A good local dealership that provides great service. They are always very polite and ready to help me. Thank you. Dean They are always very polite and ready to help me. Thank you. Dean More

Not helpful buy cars from out of country so warranty doesn't carry over to the US. doesn't carry over to the US. More