Napleton Ford Columbus - Service Center

Napleton Ford - Columbus WI. I am very Disappointed with this new dealership!!!! I was informed that the "Works Package" which I was part of the deal promised to me with the new I am very Disappointed with this new dealership!!!! I was informed that the "Works Package" which I was part of the deal promised to me with the new purchase of my new truck will no longer be honored. This equates to an extra $40 for every oil change. This was in the contract and promised to me for the live of my vehicle! I talked to the Service Manager and was told there was nothing he could do for me. I left the dealership and later returned and asked to talk to the owner. The owner was not there so I was introduced to the Operations Manager Vince. Vince continued to belittle me because I should just accept that the business was sold and there was nothing that could be done. I told him that was a bunch of xxxx where he got up and came at me and was about to push me out of his office. I told him "You lay one xxxxing finger on me..." Lucky for him he didn't assault me and continued to order me out of his office. I told him "I wasn't done talking yet!" I eventually got fed up with all the crap, turned and walked out of the xxxxxxx's office. Just beware that this company will not honor this package if it was promised to you by Countryside Ford. I will never buy another vehicle there and I hope everyone that reads this will do the same. More

They do a great job and they are always looking for more ways to improve their service and provide more value to the customers ways to improve their service and provide more value to the customers More

I purchased four tires from them, the quality of the tires was great. However staff seemed to be a bit taxed if you will, not real friendly. Any place I have ever purchased four tires the shop would giv tires was great. However staff seemed to be a bit taxed if you will, not real friendly. Any place I have ever purchased four tires the shop would give you a free tire rotation at every other oil change. Just moved to the area and I was looking find a place to service my vehicles. ; More

I have been receiving service on my vehicles for years here. Very Pleased with Service. here. Very Pleased with Service. More

Great service staff, friendly & competent. On-time and completed in good time. Like the bonus/rewards points that paid for most of the service. On-time and completed in good time. Like the bonus/rewards points that paid for most of the service. More

Have always gone to Countryside ford and been satisfied with their service.Untill they give me a reason not to I will use there services. with their service.Untill they give me a reason not to I will use there services. More

It took a little longer than usual to get my Ford completed. I guess they had a manpower shortage. Good job as usual. completed. I guess they had a manpower shortage. Good job as usual. More

It answers all questions, is easy to work with, and provides excellent service to its customers. provides excellent service to its customers. More

Very helpful brought car in without appointment had no problems called me when it was done thanks Greg problems called me when it was done thanks Greg More

Great experience! Kyle, Leland and the Countryside Ford Service Team were very friendly and communicated to us well with the diagnosis, quote and time frame to get repairs done to fix our air conditioning Service Team were very friendly and communicated to us well with the diagnosis, quote and time frame to get repairs done to fix our air conditioning on our older Mustang. We will go back for all our service needs and highly recommend Countryside Ford! More