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4,304 Reviews of Courtesy Acura - Service Center
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January 14, 2019
Connor was excellent We would recommend Connor and the team at Acura to anyone. We were very thrilled about the service we received. We thank your team for making our tran We would recommend Connor and the team at Acura to anyone. We were very thrilled about the service we received. We thank your team for making our transition to the Acura easy. More
by SUZIEMITCHELL
Verified CustomerEmployees Worked With
Connor Thomas
Helpful January 14, 2019
Oil Change - Break Replacement As always, great service! It turned out I needed new brakes, and Vanessa communicated everything that would be done and the service was quick. They As always, great service! It turned out I needed new brakes, and Vanessa communicated everything that would be done and the service was quick. They had my car done in the time they said it would take which I greatly appreciate. More
by T.FOSS
Employees Worked With
January 14, 2019
Took 4 1/2 hours to do an oil change and rebalance of tires. I called to make an appointment last Tuesday, but was told the appointments were booked up, but that you accepted Walk Ins. I brought my car in at 12 I called to make an appointment last Tuesday, but was told the appointments were booked up, but that you accepted Walk Ins. I brought my car in at 12:30 and was told it would be ready by 2:30. I asked if I could get my car washed and Mike said no, that the weather was too cold. It was 37 degrees, so I'm not sure about that. I came back at 3:30 to pick my car up and nothing had been done yet to my car. I was told that whoever was working on it got pulled away to do something else. I was told I had to wait 45 minutes. My car was finally done by 4:50, which was almost an hour and a half. Mike gave me a small discount due to my wait. My car didn't get washed, but it looked like it was rinsed off. I saw other cars being brought up, that had been washed and wiped down and looked spotless. I live in Erie, so I had a long drive to bring my car there. I thought I had one last free oil change, but was told when I got there, that that offer expired on October 31. I had no idea that there was a time limit on that free second oil change. As I said, I live in Erie and it's not exactly convenient to come all the way to the other side of town. My experience with Courtesy Acura, up until Saturday, had been pleasant. I won't be coming back. More
by SDIPENTINO1
Employees Worked With
January 13, 2019
Great Experience This company continues to exceed my expectations by making great experiences. The service department was on time, they provided a comfortable waiting This company continues to exceed my expectations by making great experiences. The service department was on time, they provided a comfortable waiting area, and my vehicle was returned in excellent condition. More
by Lemahg
Employees Worked With
Matt Sheridan
January 12, 2019
Michelle not doing her job Although I was assigned to Michelle, I never spoke to Michelle. I stood near her desk for 15 minutes to check in yet she ignored me and continued cha Although I was assigned to Michelle, I never spoke to Michelle. I stood near her desk for 15 minutes to check in yet she ignored me and continued chatting. Finally Conner step over and asked if I had been helped. When I said no, he took the time to check me in. After approximately 1 hour 45 minutes I say my car was ready and I wanted to be checked out and pay for the service. I waited 15 minutes and Michelle was not around. Finally she was at her desk. She checked in a new customer and I was left waiting again. No one came to tell me my car was ready and finally I asked Dennis Craig (who just happened to be there) if someone could check me out so I could leave. He asked Alec if he had the time and Alec said yes did a great job. I spent 2 1/2 hours there and even though I was assigned to MIchelle, other people (Conner, Alec and Dennis) did her job. She never spoke to me. Not very happy with the service of Michelle. Conner, Alex and Dennis were great. Later on the day of my service I called the service manager, Randy Bennet, and let him know Michelle was not doing her job....other employees did her job. Mary Griek More
by MARYGRIEK
Employees Worked With
Dennis Craig, Connor Thomas, Alec Ernce
January 11, 2019
Exceptional Service by Matt Sheridan! Matt has been my Service Advisor for a number of years. With my most recent service this week and as always, Matt was very courteous, accurate, and r Matt has been my Service Advisor for a number of years. With my most recent service this week and as always, Matt was very courteous, accurate, and responsive to my service needs. It is because of the exceptional service I've received from Matt and fellow team members (Connor, Michelle, and others) that I plan to keep coming back. Thanks again Matt! More
by Eric Hyman
Employees Worked With
Matt Sheridan, Connor Thomas, MIchelle Marquis
January 11, 2019
Service The service was great, may be too good, The reason why I said that is because you guys left a bottle of water and a candy in my car after the service. The service was great, may be too good, The reason why I said that is because you guys left a bottle of water and a candy in my car after the service. That’s very sweet to do that, but it was not necessarily. I did not like it because we want to reduce the use of the plastics as much as we can to be more sustainable. You would think it is only a bottle. No. It adds up. I really would like to suggest that you don’t provide the water bottles to your customers like that. I know it is the part of your great service, but it probably would not change whole a lot the customers’ satisfaction. Thank you very much for your consideration. Sincerely, More
by BURIOKADA
Employees Worked With
MIchelle Marquis
January 11, 2019
Great timely work ! Car was ready sooner than promised and great customer service from Michelle keeping me posted on the status and cost of repairs. ! Car was ready sooner than promised and great customer service from Michelle keeping me posted on the status and cost of repairs. More
by Bob Pomeroy
Employees Worked With
MIchelle Marquis
January 11, 2019
great Great service, fast, even washed inside and vacuumed. Wasn't able to secure a loaner but was offered a later date appointment where I could have got o Great service, fast, even washed inside and vacuumed. Wasn't able to secure a loaner but was offered a later date appointment where I could have got one. More
by MILEHIGHMO
Employees Worked With
Matt Sheridan
January 11, 2019
Review of light install Very happy with the under dash light install. Very happy with the wright up from Michelle. Looking forward to other services as they come along. Very happy with the under dash light install. Very happy with the wright up from Michelle. Looking forward to other services as they come along. More
by Arthur1019Rover
Employees Worked With
MIchelle Marquis
