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4,687 Reviews of Courtesy Acura - Service Center
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August 04, 2018
Matt Sheridan was awesome as usual. I came in for tire replacement on my MDX and the supplier had sent the wrong tires. It was going to take 24 hours to get the c was awesome as usual. I came in for tire replacement on my MDX and the supplier had sent the wrong tires. It was going to take 24 hours to get the correct tiers so I thought I was going to have to come all the way back the next day. IMatt quickly found a loaner car for me and offered to come to my office the next day after the tires had been replaced and swap my car with the loaner so I wouldn’t be any more inconvenienced. Great customer service. More
by JCLAFORTE
Verified CustomerEmployees Worked With
Matt Sheridan
August 03, 2018
B12 service Connor makes all the difference. 5 stars. Very responsive and knowledgable and friendly. One comment is this survey should not require 25 words. T Connor makes all the difference. 5 stars. Very responsive and knowledgable and friendly. One comment is this survey should not require 25 words. That’s a marketing problem. Fix it. More
by LEEFAWCETT
Employees Worked With
Connor Thomas
August 03, 2018
Battery Was Low and Could Not Start the Engine I purchased the Acura MDX 2015 model in 2016. The battery was very low, so I could not start the engine. I brought the vehicle in for inspection. The I purchased the Acura MDX 2015 model in 2016. The battery was very low, so I could not start the engine. I brought the vehicle in for inspection. The staff replaced it quickly for me at no costs because the battery was still under the warranty. The office staff who checked me in was very friendly. The waiting area was super clean with "free" cold water bottles (it was hot yesterday, so I drank two of those. Thank you!) The restroom was very clean too. They cleaned the vehicle very well after the services. I'd recommend the services/dealership at the Littleton location; they've been professional and friendly to me with excellent services performed on my vehicle. More
by ucd.kevin
Employees Worked With
Alec Ernce
August 03, 2018
Car maintenance Great service. Very helpful. Work was done in a timely matter. Nice to have coffee and water in waiting room. Will be using them in the future car was Great service. Very helpful. Work was done in a timely matter. Nice to have coffee and water in waiting room. Will be using them in the future car was vacuum and washed nice job. More
by JOJOTWIN2
August 02, 2018
Regular Maintenance The web page makes it easy to schedule service. The team are fast, friendly and professional at servicing both of my Acuras! I highly recommend them The web page makes it easy to schedule service. The team are fast, friendly and professional at servicing both of my Acuras! I highly recommend them! More
by FINNTA
Employees Worked With
Alec Ernce
August 02, 2018
A1 Service Friendly, prompt service by Courtesy Acura. The customer service is excellent, providing details and trying very hard to correct even the smallest mis Friendly, prompt service by Courtesy Acura. The customer service is excellent, providing details and trying very hard to correct even the smallest mistake. The RDX was serviced quickly and returned in excellent order. Alec was my new service rep and he did a professional job throughout my visit. More
by nels2000
Employees Worked With
Alec Ernce
August 02, 2018
Communication I appreciate him working with me on obtaining a loaner car and working with me on my schedule. I called on Friday and he quickly got back to me Monday I appreciate him working with me on obtaining a loaner car and working with me on my schedule. I called on Friday and he quickly got back to me Monday and was able to provide a loaner for me which allowed me to bring the car in sooner. More
by Rondafkennedy
Employees Worked With
Chris Smith
August 02, 2018
Oil change I was waiting for my vehicle and could see my car was done. I had to go into the rep to get it instead of her coming to me. I waited for 10 minuets fo I was waiting for my vehicle and could see my car was done. I had to go into the rep to get it instead of her coming to me. I waited for 10 minuets for her to come and get me before I went to her. More
by douglf
Employees Worked With
August 01, 2018
Disappointed with response to need for emergency service Car would not start after driving away from home. Called for tow (AAA) told no loaners available for 3 days (!) offered shuttle. AAA technician discov Car would not start after driving away from home. Called for tow (AAA) told no loaners available for 3 days (!) offered shuttle. AAA technician discovered badly corroded battery contacts. There was not enough contact available to charge the battery. My vehicle had been serviced (oil change, brake fluid flush, tire rotation, alignment, "safety check") 3 weeks ago. One of the service reps (Chris) told me that the battery connections 'should have been checked as part of the safety check when serviced'; the other one (Vanessa) said, "we don't routinely do that"!. Vanessa told me that there was no sign of corrosion and that everything tested fine - ignoring the fact that the AAA technician had cleaned all of the corrosion off the battery posts less than an hour before! I am deeply disappointed that driver safety is seemingly of so little concern to the Service Department at Courtesy Acura. I was fortunate that I was stranded in a safe place in broad daylight. More
by Nancy
August 01, 2018
Good service We, unfortunately didn't have the work done at Acura because it was very expensive. Everyone that helped us in this process was nice and helpful. We, unfortunately didn't have the work done at Acura because it was very expensive. Everyone that helped us in this process was nice and helpful. More
by DM_COPE
Employees Worked With
Alec Ernce
