Courtesy Buick GMC - Service Center

This is a nice place and the staff is courteous but my last experience was not very satisfactory, My car warranty was about to expire and I request my vehicle to be inspected due to a burning smell coming last experience was not very satisfactory, My car warranty was about to expire and I request my vehicle to be inspected due to a burning smell coming out and a check engine light showing. It seems like you need to be a mechanic so they can replace/fix everything, I expressed my concerns to the agents, however, the full repair was not completed. I had to speak to the director in order to get my car re-evaluated to what I was informed that I would owe out of pocket money for something that could have been fixed while covered by the warranty. It is negligence to not look deeper into a root cause and a waste of time that I had brought back my car twice for the same issue with different repairs, and on top of it, to pay cash for something that would have been covered. Again, make sure that you know all the details prior to schedule an appointment, otherwise, they will make you come back. I was really pleased with this service repair facility until this last visit. Very frustrating and disappointing More

I appreciate James Beard and the rest of the service department for courteous and timely service to my vehicle. Experience was good and very helpful department for courteous and timely service to my vehicle. Experience was good and very helpful More

If I could give them a ZERO I would. I called them about service issues and the dealership was not clear on charges on service fees. I needed to understand the fees before I got there. They were confusing a service issues and the dealership was not clear on charges on service fees. I needed to understand the fees before I got there. They were confusing and not helpful. When I told the service manager (James Bard), I would just complain to GMC since he refused to help me with my concerns. It just seems they wanted to trap me in fees. He seems upset and took a picture of my vin. I asked why he did so and ignored me, so I told him I was calling the police. He then asked why I would call the police. I said because you have no reason to take a picture of my vin. He only took a picture of my vin for rotatory reasons because I was going to file a complaint with GMC. He was and got his GM (Frank Moddy) and the GM was no better. Told me that the police would not come because they had a truck stolen and they never came for them. The dealership has been on a decline since it was sold by the Swopes. The customer service there is BAD and is VER POOR. I have heard this from many people. This dealership is one to STAY AWAY FROM! I did report this to the police in case anything was done to my vin. And GMC was alerted as well, and I have a report number with them. You just can not treat people any way you want and then get upset and retaliate against them if they say they are going to file a complaint on you. More

spent 1:40 min on 30 minute oil change Had 7 :00 A:M appointment for oil change.Was 1st car thru the doors,wiated 1:40 minutes then they could not find records of free oil change offered wh Had 7 :00 A:M appointment for oil change.Was 1st car thru the doors,wiated 1:40 minutes then they could not find records of free oil change offered when car purchased.Terrible service!!! More

Easy to make appointment, service took less time than predic They have always been helpful and professional whenever I take my car in. I have an older car that I want to keep humming and they are responsible for They have always been helpful and professional whenever I take my car in. I have an older car that I want to keep humming and they are responsible for its continued performance More

Wonderful team!!!! From Matt who sold me the truck initially to Caleb who helped me with a service need I had, they are a wonderful team! initially to Caleb who helped me with a service need I had, they are a wonderful team! More

Excellent service Service rep was very courteous. My battery had gone dead and I needed an oil change and tire rotation. The service was prompt and done well. I was es Service rep was very courteous. My battery had gone dead and I needed an oil change and tire rotation. The service was prompt and done well. I was especially pleased that they sanitized the steering wheel, etc when they completed the service. More

WORK HARD FOR YOU They tirelessly work to get you the best deal and do the best work when it comes to service. Personnel are polite and courteous to customers. They tirelessly work to get you the best deal and do the best work when it comes to service. Personnel are polite and courteous to customers. More

Great service . They listen to what I have to say and follow through with everything they tell me. I've never had a problem with any business I've done at Courtes . They listen to what I have to say and follow through with everything they tell me. I've never had a problem with any business I've done at Courtesy Buick. More

Exceptional service! My Buick Envision needed a repair. Caleb is my Service Coordinator and he is awesome! The lovely Morgan assisted me with a Loaner while my repair wa My Buick Envision needed a repair. Caleb is my Service Coordinator and he is awesome! The lovely Morgan assisted me with a Loaner while my repair was done and she is exceptionally helpful! The repair was done quickly & more timely than I expected by the skillful & competent mechanics. Jack continued the exceptional service when I went to pick my car up. They are a wonderful team & provide excellent service with big smiles! More