Courtesy Chevrolet - Service Center

Amazing service! My second time here and still treated the same as the first time! Thank you Roberto for helping me out! Always getting things done when I need them. S My second time here and still treated the same as the first time! Thank you Roberto for helping me out! Always getting things done when I need them. Such great customer service. Really recommend him! More

Service Brought car in for a diagnosis. The person who called me on the phone asked me if I had an extended warranty. I said yes. I asked him to look it up Brought car in for a diagnosis. The person who called me on the phone asked me if I had an extended warranty. I said yes. I asked him to look it up for me. His tone became increasingly more angry each subsequent time he asked if I had an extended warranty, and each time I responded that I had one and asked him to look it up for me. He hung up on me and called back to tell me that I did not have an extended warranty. I suggested he call the Chevrolet dealer where I purchased the car from. He was finally able to locate the warranty. I reiterate that this is an extended warranty which I purchased from a Chevrolet finance person at the time I bought the vehicle. This extended warranty cost me an extra ~$2000. Why was it so hard to find? I later got a voicemail stating my car was ready for pick up. I paid for the diagnosis, and then waited ~15 minutes for my car. I asked the girl working the front desk what I was waiting for, and she said "nothing! your car is outside. walk out this door and it will be to your left" I walked outside to find my car. My car was not outside. A technician was kind enough to notice me walking around the parking lot looking for my car. He looked at my paperwork and said he would go get my car for me. He walked out of sight. About 5 minutes later he drove my car to me. This tech was the only person who was helpful or polite. I drove my car home. Mysteriously, there is now a nail in one of my tires. I would not recommend this service to a friend, and I do not plan to buy another Chevrolet car in the future. More

Found the best service advisor! They actually are courteous! Tim Jackson is the best. He listens carefully to me describe my car issues, takes time to help you understand your car's problem once it has been diag Tim Jackson is the best. He listens carefully to me describe my car issues, takes time to help you understand your car's problem once it has been diagnosed, warns ahead of time about long wait times, but usually over-delivers with shorter times, helps me find a courtesy loaner vehicle when needed, always offers the coupon for a free drink (the free cold fountain diet soda really does make a difference in how I feel about this place.. lol), and is just a nice person. I hope he sticks around. Before my car was assigned to him, I had a different nice person, but now I am spoiled by the quality of Tim's service. He even fits my car in on super busy days if I have an unexpected and unplanned for (i.e. no appointment) car issue. Tim even asks for me to follow up with him after the service just to let him know how the car is driving generally. I know there are other nice people at Courtesy Chevrolet, but I really do trust Tim. And I have to admit I love driving past their big arrow sign on Camelback Road! More

Horrible! This place is a joke I never complain but I feel that I need to warn people about this dealership. I bought my FJ Crusier from them about 4 months ago This place is a joke I never complain but I feel that I need to warn people about this dealership. I bought my FJ Crusier from them about 4 months ago with just 20,000 miles on it. I needed an oil change and noticed the check engine light was on so I made an appointment to bring it in. Upon arrival for my scheduled appointment I waited 20 minutes before being helped. The service technician who was assigned to me was awkwardly rude for no apparent reason asking me " why I brought my car to them? " I bought my car from them and my purchase included service and a warranty which seemed like the obvious reason still baffled the service technician. Eventually I gave up trying to explain the logic of my decision and told him please have an oil change done and I'll figure the check engine light out another time. I dropped my car off at 7am and it's now 630pm and I am still waiting for a simple oil change to be completed! -Rude service technician -Late for appointment time -Late for pick up -Still have a check engine light on = AVOID COURTESY CHEVROLET More

service mgr shawn Shawn is the reason i have my vehicle serviced at Courtesy, if there is a problem Shawn solve it . Shawn make sure your vehicle is serviced correctly Shawn is the reason i have my vehicle serviced at Courtesy, if there is a problem Shawn solve it . Shawn make sure your vehicle is serviced correctly the first time. Bill W. More

Expert service Tim is an expert when it comes to the service and maintenance of my Chevy Impala. I have taken my car there for oil changes. He great me with a smile Tim is an expert when it comes to the service and maintenance of my Chevy Impala. I have taken my car there for oil changes. He great me with a smile and a free drink coupon. I enjoy working with him, Thanks and keep up the great work. More

Service and support We bought our new Malibu on Monday night from Roberto, who did a great job. On Thursday, I drove to work and ended up with a flat tire from a big piec We bought our new Malibu on Monday night from Roberto, who did a great job. On Thursday, I drove to work and ended up with a flat tire from a big piece of metal. While they explained that type of damage is not usually covered, they did cover it as we had just bought the car and they wanted us to be happy. That is solid service and support and much appreciated. Many thanks to the team! More

What the world needs is more Tim Jacksons! How fortune Courtesy Chevrolet is to have such a wonderful person on their team. While waiting for my Equnox to be serviced r is more Tim Jacksons! How fortune Courtesy Chevrolet is to have such a wonderful person on their team. While waiting for my Equnox to be serviced recently, I observed that everyone working there was very helpful, a great group of employees! My favorite, of course, is Tim! More

Tim Jackson is great My service agent, Tim Jackson, is great. I had a list of service items that I wanted taken care of. Tim listened to me and wrote everything down. My service agent, Tim Jackson, is great. I had a list of service items that I wanted taken care of. Tim listened to me and wrote everything down. After the initial inspection, Tim came and told me what the problems were and what needed to be done and what could wait. I made my decision and the work was done in a timely manner. Tim kept me informed about what was being done and how long it would take. Thank you Tim. Diane More

THE MOST HORRIBLE DEALERSHIP IN AZ!!!!!!!!!!!!!!!!!!!!!!!!!! THIS DEALERSHIP IS REALLY BAD!!!!!!!!!!!!!!! THE PEOPLE HERE LIE!!!!!!! THEY YELL AT YOU!!! AND TO COVER THERE MISTAKES, THEY TRY TO PUT BLAME ON YOU! THIS DEALERSHIP IS REALLY BAD!!!!!!!!!!!!!!! THE PEOPLE HERE LIE!!!!!!! THEY YELL AT YOU!!! AND TO COVER THERE MISTAKES, THEY TRY TO PUT BLAME ON YOU!!! PLEASE STAY AWAY FROM THIS DEALERSHIP!!!! THE PEOPLE I HAVE MARKED HAS ONE WAY OR ANOTHER BEEN INVOLVED IN MY SITUATION. AND NOT ONE OF THESE PEOPLE WOULD MAKE THERE PROBLEM RIGHT NOT ONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NOT ONLY THAT THEY WONT COVER THERE WARRANTIES!!!!!!!!!!!!!!!!!!!!!! I WAS HUNG UP ON WHEN I SAID BUT IT'S UNDER WARRANTIE. . More