I was disappointed in the service I received when I came into the dealership to look for a 2017 Jeep Grand Cherokee. Austin Pitts assisted me. First, I would like to suggest that when they show a potential buyer a car, the car is washed before they show it. They drove two cars from their offsite lot to show me and they were filthy - so much so that you couldn't see what color the car was and when I test drove it, I couldn't see out the windows. Not a very good first impression. When the car with the optional features I wanted was not on their lot, Austin found a car for me at a different dealership and had it delivered to Courtesy Jeep. The problem was that it was not the car we had discussed and did not have the features on it that I wanted. He should have notified me before I drove back to the dealership. It wasn't until I was in the office to sign the paperwork that I noticed there was a price difference which led to me asking for the window sticker to see what optional features were or were not on the car. The finance manager, Raul, stepped in and offered a discount for the lack of communication. If it wasn't for Raul's assurance that this is not how Courtesy does business and the discount he offered, I would have walked out and taken my business to Tuttle Click. I was told the car would be detailed for me when I came to sign the paperwork and pick up the car but apparently the person who does the detailing does not work on Sundays so they just took the car to the car wash next door. Needless to say, the "detailing" was not what I would expect when you are purchasing a $40K car. I was told I would need to come back the following day to have the Navigation activated and to get the car detailed properly. On the way to the dealership, I was told that they would need to have the car detailed another day as their detailed doesn't work on Mondays. Raul offered me a free tank of gas for the inconvenience. I will not be recommending this dealership to any of my friends. After my car is detailed, I will be utilizing Tuttle Click for all of my car services. In retrospect, I probably should have gone to Tuttle Click to begin with.