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Courtesy Ford & Lincoln
Pocatello, ID
32 Reviews
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32 Reviews of Courtesy Ford & Lincoln
October 21, 2015
Making it right. Courtesy is attempting to repair this pickup. This is very appreciated. I take by my words that follow: My son bought an F150 from Courtesy withi Courtesy is attempting to repair this pickup. This is very appreciated. I take by my words that follow: My son bought an F150 from Courtesy within the last few weeks. It started leaking all over my drive way soon after. We took it to my mechanic who determined they must have known about the leak because the ultra-violet dye had already been added. The rear main seal is leaking badly. Courtesy will not help him fix the issue. They knew they were selling him a lemon and now will not fix the issue. I have had several Fords in the past including a newer Edge. I will never deal with Courtesy again! We do not have the pickup back yet, so we pray that this will resolve the issue. Thanks for the attempt Courtesy More
by Mad at Courtesy
Employees Worked With
I do not have their names, my son does.
Helpful August 07, 2015
Great experience buying 2013 Ford Focus. We had a great experience buying our 2013 Ford Focus. Chris Loosli went out of his way to give us a good deal. Due to unforeseen circumstances the c We had a great experience buying our 2013 Ford Focus. Chris Loosli went out of his way to give us a good deal. Due to unforeseen circumstances the car we went up to look at was not available. Chris offered us a great deal on another car that he didn't have to do. We are extremely happy with the car. More
by d and j
Employees Worked With
Chris Loosli
July 27, 2015
Great Sales experience Chris Loosli treated us very well and made our purchasing experience comfortable and personal. We love the 2006 Chevy pickup we bought and the little Chris Loosli treated us very well and made our purchasing experience comfortable and personal. We love the 2006 Chevy pickup we bought and the little extras that Chris did for us that he didn't really have to do. More
by Tim in Rigby
Employees Worked With
Chris Loosli
May 28, 2015
Best purchase and investment We were in the market for a F350 Super Duty and had been searching in 5 different states looking for a truck that met our needs. Courtesy Ford had the We were in the market for a F350 Super Duty and had been searching in 5 different states looking for a truck that met our needs. Courtesy Ford had the truck and the price we were looking for and more. We contacted them via the internet and started working with Chris Loosli who really impressed us in his commitment to service and hard work. We plan on doing business in the future with them in the future More
by saddleup1
Employees Worked With
Chris Loosli
September 23, 2014
Service Dept Review **edit: I changed my 1 star review of my first impression to reflect my current feelings after getting my vehicle serviced here. After learning of m **edit: I changed my 1 star review of my first impression to reflect my current feelings after getting my vehicle serviced here. After learning of my issue below, the dealership management contacted me and offered to make it up to me. They had me bring my car back the next day. When I arrived I was given VIP treatment, they had the oil I requested, and serviced my vehicle 100% free. They were fast, friendly, and most importantly seemed to do a good job and take good care of my vehicle. They filled my tank with premium to make up for the extra trip and had the detail guys spruce it up a little. I've had many bad dealership experiences in our area lately, and I was glad to finally feel good about the service I received. The manager admitted it was some poor communication that had inconvenienced me before, and he seemed sincere when he said they would address the issue internally.** I live 60 miles away, but I wanted my new Ford serviced at a Ford dealership. I called ahead to make an appointment and ask a few questions. My main two (maybe three) concerns were 'is Full Synthetic Motorcraft oil available?' and 'will my earned owner advantage points work at this dealership?' A service writer named Anothony informed me that Motorcraft full syn was available for my oil change, and I could use my Owner Advantage Rewards. I made and later confirmed my appointment, the service writers mentioned my concerns and the full synthetic oil each time I spoke with them. This morning I drove into Pocatello (the 60 mile trip used about 2 gallons of fuel each way in my Focus ST) and made it to my scheduled service a bit early. When I mentioned the Owner Advantage program the service writer I was working with told me that I could NOT use my Owner Advantage Rewards. This was disappointing as I was counting on using my rewards to pay for at least part of this service and make it affordable for me. I asked for a price on a LOF without the rewards. He pulled my VIN and went to parts to price the full synthetic oil. They informed me that I had a choice between Mobil 1 and Carquest brand oil (No Ford Motorcraft Oil available at this Ford dealership without special order), turns out Anthony lied about the availability. And although I can buy Motorcraft Full Syn in town for just under $10 a quart (they didn't let me know I needed to bring some), they wanted over $70 for 6 quarts of what I believe to be an inferior lubricant. My appointment was scheduled for a week, and no oil was ordered for me. I had two seemingly minor concerns and they lied about both of them. I drove 60 miles, wasted 4 gallons of fuel and about 3 hours of my day...for nothing. Whats the point of calling ahead with questions if you can not get accurate answers? I won't be back, and I am writing a similar review in all the places one can review a business. I don't want anyone else to feel the way I do right now. I've bought several new Fords, and I'm quite loyal to the brand of vehicles...but if there is no where reliable to get Fords worked on in our area, maybe next time I'll try a different manufacturer. More
by eadkerson
Employees Worked With
Service Anthony, Service Jacob P, Hank Carter, Ellen Lalande
August 06, 2014
Purchase of New Truck I have purchased new vehicles from this dealership and sales person before and when I needed a new truck I came back to them. They were just as good I have purchased new vehicles from this dealership and sales person before and when I needed a new truck I came back to them. They were just as good or better than before. More
by mevaughn
Employees Worked With
Dale Fayle, Kelly Fayle
June 16, 2014
Safe-Guard GAP Insurance Courtesy Ford is a wonderful place to purchase vehicles. I've purchased several vehicles from them over the course of the last 14 years and all of t Courtesy Ford is a wonderful place to purchase vehicles. I've purchased several vehicles from them over the course of the last 14 years and all of their representatives have been very professional and enjoyable to work with. However, if you purchase a vehicle through them or any other dealership and are offered GAP insurance through the Safe-Guard GAP company, keep in mind that from my personal experience, Safe-Guard is very difficult to work with when it comes to actual GAP coverage, they are more expensive than going through your own financial agency and they do have ways to make sure you do not get the coverage that you have paid for. Talk with your loan specialist regarding the options they have for GAP insurance coverage. It's not expensive but it can be a financial life saver in the event of an accident. More
by wbrhine
Employees Worked With
Mike Brennan
March 11, 2014
Never return. No courtesy Pulled my credit on a sold truck. Wasted my time Never called back. I understand the truck is for sale tell there's money but I thought pulling my credit and dealing with truck. Wasted my time Never called back. I understand the truck is for sale tell there's money but I thought pulling my credit and dealing with me gave me time to know if I can get qualified. Never again waste my time on a dealership that won't even return a phone call More
by Noscuda
Employees Worked With
Loren Villano
November 04, 2013
I purchased a 2003 Ford Expedition via Car Trader on the internet from Courtesy Ford. Curtis Scott did a walk around of the vehicle with me on the phone, Describing the Expedition and answering all my quest internet from Courtesy Ford. Curtis Scott did a walk around of the vehicle with me on the phone, Describing the Expedition and answering all my questions. I purchased the SUV sight unseen, and Curtis had the Ford shipped to me, 780 miles away. Buying a used vehicle strictly on a salesmans word, is not the safest way to get the used car you are looking for! But in this case I could not be more pleased. Curtis did everything he said he would,and the Expedition arrived exactly as described. I would not hesitate to buy another vehicle from Courtesy Ford! More
by Hairhunter
Employees Worked With
Curtis Scott
October 18, 2013
Curtis was absolutely amazing to work with! He was extremely knowledgeable and very easy going! He listened well and literally pounded the pavement searching for EXACTLY what my husband and I wanted. extremely knowledgeable and very easy going! He listened well and literally pounded the pavement searching for EXACTLY what my husband and I wanted. His first priority was making sure that we were happy and comfortable in our choice. He was fun to work with and kept our interests in mind with every suggestion he made! I will always recommend him to anyone looking for a vehicle! He is personable and very easy going. Our sales experience was top notch with him and I will ALWAYS purchase through him regardless of where we are located!!! I highly recommend him to anyone looking for someone who is up front, honest and easy to deal with! Curtis made it painless to purchase a vehicle!! We are very happy with his assistance in this large investment!! Thanks Curtis!! I love my Pilot!! More
by kgaclee
Employees Worked With
Curtis Scott
