Courtesy Palm Harbor Honda
Palm Harbor, FL
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Great The best car buying experience I have had so far the staff was helpful, my sales person Boris was nice and helpful. I did not expect to have such a p The best car buying experience I have had so far the staff was helpful, my sales person Boris was nice and helpful. I did not expect to have such a pain free experience. Thanks! Kay More
AWESOME CUSTOMER SERVICE!! I started a new car search with True Car.com which revealed three local dealers. Courtesy Palm Harbor Honda was the only dealer that went the extra I started a new car search with True Car.com which revealed three local dealers. Courtesy Palm Harbor Honda was the only dealer that went the extra mile and called me in addition to emailing me a response. Three people called the following day and by lunch I had been set up for a VIP appointment. I was greeted by the internet manager, Michelle MacKinnon, and then introduced to Joe Childers, Internet Sales Representative, both of whom I had spoke to on the phone. They were very friendly, courteous, and understanding that I was car hunting due to a total loss from an accident. They went the extra mile to have the cars that fit my requests already pulled up front so we did not have to look all over the lot. Looking at a 2014 Honda Civic LX was a vast difference to my 1996 one and Joe spent the extra time to go over all of the details. He even crawled in the trunk through the back seat opening to demonstrate that my 6' ladder would indeed fit! They worked with me for pricing that would fit my budget and understood that I wanted to see the cars in the daylight before making a decision. I even received a follow up call from Joe after the purchase to see if everything was going well and if there were any questions he could answer. I could have driven only 1 mile to a closer dealer and gotten my car for the same price but Palm Harbor was was exceptional! Their customer service earned my business. It was a worth the 20 mile drive to have such an awesome car buying experience! I highly recommend them to anyone looking for a car! More
Fenomenal experience Very courteous. They gave me the opportunity to get educated about all the different options that I have for lease and finance; they always answer all Very courteous. They gave me the opportunity to get educated about all the different options that I have for lease and finance; they always answer all my question without hesitate, even by phone. I have to say that it was a great experience for me. I'm very grateful with Jim Wilson, the sales person who took his time to find the best deal for me... More
Lease New Honda CRV-EXL Received call from Lilly Swensen about 2 weeks ago while in NY letting me know of Honda incentives offered on leasing a new 2014 since our 2012 Accord Received call from Lilly Swensen about 2 weeks ago while in NY letting me know of Honda incentives offered on leasing a new 2014 since our 2012 Accord lease was up in 2 mos. When I returned I called and everything was worked out over the phone with Lilly and Aaron Smith getting a great price including tax on the new vehicle. We made the appointment for Monday evening and from her introduction to the time we left with the new car Lilly handled my wife and I in a friendly, professional manner explaining everything about the vehicle making sure we were totally comfortable. When someone is passionate about their job and does it with knowledge and sincere concern for you, that make the whole experience enjoyable. I have purchased and leased many automobiles in my lifetime and this was by far the best experience I have ever had. From Lilly and Aaron to Elgin , the Finance guy who closed the loan documents with us, we were made aware of everything along the way. Elgin was truly professional and for someone like me who spent 25 yrs in banking I can appreciate the great job he did. I have been dealing with Palm Harbor Honda for purchases and service for over 10 yrs and will continue in the future. I will also refer anyone I hear of who is looking for an automobile to Lilly and the staff at Palm Harbor Honda! More
Great Buying Experience All of the staff with whom I interacted were professional, courteous, and kind. I traded in my 2010 CRV-EX for a 2014 model. Although I paid a littl All of the staff with whom I interacted were professional, courteous, and kind. I traded in my 2010 CRV-EX for a 2014 model. Although I paid a little more than I anticipated I would, I believe that I got a fair price for a great car. Jackie, the salesperson who handled the transaction, was simply superb. This was her first sale of a new car, and she handled it all with finesse and thoughtfulness. Margaret in finance was equally as superb. I will definitely have my two CRVs maintained at this dealership too. More
Service techs can't think for themselves It's a sad commentary when a service business whose sole purpose is to both diagnose and repair a mechanical problem loses sight of the simple fact th It's a sad commentary when a service business whose sole purpose is to both diagnose and repair a mechanical problem loses sight of the simple fact that in order to prevent a problem from simply reoccurring they must get to the root of why something happened and correct that cause. We had a P0303 Misfire on cylinder 3 DCT code with a check engine light occur. When brought to this dealer who we purchased the car from and have used over the years, they repeatedly referred to a service bulletin that directed them to replace the spark plugs and update the software at no charge. When the spark plugs were removed, they were fouled and oil was present. Well let's see, if you just replace the spark plugs and never investigate the cause of the oil and subsequent fouling, what is to prevent the problem from just reoccurring. Valve misalignment and gasket leak maybe? We will never know , as when determining the cause was suggested we were met with deaf ears. Just makes no sense. I was very disappointed. Their only concern was to try and sell us a transmission fluid and power steering fluid flush for about $200. More
Great pre-owned sale experience! Ali, our salesperson, and Doug, the pre-owned manager, provided us excellent customer service and a very fair price. They went over and above to assis Ali, our salesperson, and Doug, the pre-owned manager, provided us excellent customer service and a very fair price. They went over and above to assist us. This was by far the best pre-owned shopping experience we have ever had. Thumbs up to this dealership! More
I recently purchased a vehicle from Courtesy Palm Harbor Honda. Your sales consultant Jim Wilson was very professional and courteous. When he approached me for the first time he was not pushy and made me fe Honda. Your sales consultant Jim Wilson was very professional and courteous. When he approached me for the first time he was not pushy and made me feel very comfortable. I purchased a 2014 Honda Accord Sport. I was very happy with my purchase. A few days later I got a phone call from Jim Wilson making sure I was happy with my vehicle. In the future I will recommend Jim Wilson to my friends and family. Thank you again for your outstanding service. More
Brandon was great. He worked to get the price we needed. We were coming from our of town and sales staff stayed late to help us get the car. Very happy with our purchase. We were coming from our of town and sales staff stayed late to help us get the car. Very happy with our purchase. More
Lilly was extremely helpful, friendly and knowledgable. She didn't push us into cars we couldn't afford or make us feel bad for not being able to afford more expensive cars. We were certainly not her bigge She didn't push us into cars we couldn't afford or make us feel bad for not being able to afford more expensive cars. We were certainly not her biggest sale but she treated us like we were which was extremly refreshing. My husband and I both bought new used cars (2012 and 2013 Nissan) as we have a baby on the way and needed new safe vehicles. Lilly even installed my car seat for me! She was top notch from the minute she said hello to us. I plan to make my car last for as long as possible, but the minute I need a new one I will be going to this dealership and asking for Lilly. She has made life long customers of my husband and I. More