There was a small piece of plastic trim missing from a new vehicle that we purchased from Palm Harbor Honda. The trim piece is supposed to cover the bolts that the seat is bolted down with and we did not notice it was missing until after we had the vehicle for a while. On Tuesday, 4/11/17, we took the vehicle in to Palm Harbor Honda. The sales representative that helped us with our sale, and Michael Rodriguez, from the service department, looked at the vehicle and verified that the part was missing. Michael then took us inside looked up our vehicle information, got some information from us and told us that he ordered the part. Michael said the part should be there in within a week. On Monday morning, 4/17/17, we called Michael to check on the part and he said it was not in yet. We called back on Tuesday morning, 4/18/17 and Michael said that the part had still not arrived. Later that Tuesday afternoon Michael called and said that the part was in. We told him that it was too late to get there today, and asked how to go about getting the part. Michael said that if he was not in when we came to pick up the part that we could just go to the parts department and thy would install it for us, or we could take it and install it ourselves. On Saturday morning, 4/22/17 we called to let Michael know we were coming to pick up the part, as we live thirty minutes from the dealership and just wanted to make sure we could pick up the part before making the drive over there. Michael was not in at the time and we got his voicemail and left him a message. We called back about ten minutes later and spoke with Brian in the service department. Brian said that he did not know how to release a warrantee part and that there was a lot of paperwork that went with it. We explained the situation to him, as well as what Michael told us, and Brian said he would look in it and call us back. We did not hear back from Brian. Saturday afternoon, 4/22/17, Michael called our home and left us a message. Michael said that the wrong part had been ordered, he apologized and said that the correct part was ordered and that it should be in the next week. On Monday morning, 4/24/17, Michael called and confirmed that the wrong part was ordered. However, Michael then told us that now neither the parts, nor sales department, would pay for the part because nothing inside the vehicle was under warrantee once the vehicle left the lot, and if we wanted the part that we would have to pay the $45.00 for it. We declined. On Tuesday morning, 4/25/17, we called the General Manager, Terri Schulte to speak with her about our issue. We were told Terri was in a meeting and that we could leave our information and she would call us back. Twenty-four hours later, on Wednesday morning, 4/26/17 we had not heard anything back from the Terri Schulte, so we called the dealership again and asked for Terri. The lady that answered the phone said Terri was not there. We told her that we left a message for Terri yesterday and that we had not heard back from her. The lady then said that Terri no longer worked there. We gave the lady a brief description of our problem and she said that we should talk to Lance Kline, and that she would get our information to Lance. Thursday morning, 4/27/17, we had not heard back from Lance, so we called the dealership and asked for him. We got Lance’s voicemail and left him a message. It has now been four days and we still have not received a phone call back from anyone at the dealership. This is, in our opinion, terrible customer service. If you tell a customer you will order them a part, tell them that it is in, then tell them it is the wrong part, and that another will be ordered, only to call them the next day and tell them something completely different, that they have now decided that if you want the part you must pay for it, how is this anything but awful customer service? We will not have anything serviced on our vehicle at Palm Harbor Honda from here on out.