Covert Chrysler Dodge Jeep RAM Bee Cave

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your glowing feedback! We’re thrilled to hear that Bryan provided phenomenal service, making your car-buying experience quick, easy, and fair. It’s also wonderful to know that our team at Covert CDJR Bee Cave continues to exceed your expectations. Your loyalty means the world to us, and we’re honored to have helped you with your fourth vehicle! If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for your loyalty and kind words! We’re honored that you and your family choose Covert CDJR Bee Cave for your vehicle purchases. It means the world to us to have your trust, and we’re committed to continuing to provide you with exceptional service and experiences. If there’s ever anything you need, don’t hesitate to reach out. We look forward to serving you and your family for many years to come!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your kind words! We’re so glad to hear that Beth provided you with responsive and resourceful service, all while maintaining her great attitude. She’s a valued member of our team at Covert CDJR Bee Cave, and it’s always wonderful to see her efforts recognized by our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Jack went above and beyond to make your experience at Covert CDJR Bee Cave exceptional. His knowledge, friendliness, and dedication—like staying late to ensure you could take delivery—are what make him such a valuable part of our team. Your recommendation means a lot to us, and we’re so glad we could help make your purchase seamless. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for bringing this to our attention. We’re sorry for any confusion regarding your fuel filter indicator. Even at 18% remaining, the service was recommended based on the manufacturer’s guidelines to ensure optimal performance and prevent potential issues down the road. We understand your concerns and would be happy to review this further or clarify any questions you might have. Please feel free to reach out so we can discuss it in more detail. Your satisfaction is important to us, and we appreciate your feedback.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your fantastic feedback! We’re thrilled to hear that you’ve had such a great experience with John Robles and the team at Covert CDJR Bee Cave. John truly is a gem, and we’re so glad he made your car-buying experience pleasant and went the extra mile to ensure your satisfaction. We’re also happy to know you find our dealership both reliable and conveniently located. Your continued trust and support mean the world to us, and we look forward to helping you again in the future.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

(Not sure why the comments left are 5-star but the 1 star rating was clicked on....) Thank you for sharing your positive experience! We’re so glad to hear that Justin provided fast responses and excellent customer service during your visit to Covert CDJR Bee Cave. Our team takes pride in making the process smooth and enjoyable for our customers, and your feedback lets us know we’re succeeding. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We appreciate your kind words and look forward to serving you again in the future!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your concerns. We sincerely apologize for the frustrating experience you’ve had. Regarding the recall, some repairs do require specific parts that may not be readily available to order and keep on hand. In certain cases, parts are on restriction, which is unfortunately beyond our control but ensures the highest quality and safety standards. As for the steering wheel issue, we understand your frustration and would be happy to review this further to ensure it’s resolved properly. Your satisfaction is very important to us, and we’d like the opportunity to address any remaining concerns. Please reach out so we can assist you further.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback, and we apologize for the delay you experienced during your scheduled oil change. While we strive to complete routine services as efficiently as possible, there are times when unexpected circumstances can extend wait times. We understand your frustration, and we’re always looking for ways to improve our processes to better serve our customers. Please don’t hesitate to reach out if you’d like to discuss your experience further. We value your time and appreciate your understanding.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for sharing your feedback. We understand your concerns regarding the vibration issue with your Jeep Patriot and appreciate the opportunity to have serviced your vehicle. The recommendation to allow a break-in period for a new engine is a standard practice, and our team confirmed that the vehicle was operating within acceptable parameters. While we aim to provide the best possible service experience, it’s important to note that some characteristics of a vehicle, such as minor vibrations, can vary and may not always align with personal expectations. We regret that this experience didn’t meet your satisfaction and will continue striving to offer quality service to all our customers.