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Crain Hyundai of Fayetteville

Fayetteville, AR

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1,727 Reviews

1919 West Foxglove Drive

Fayetteville, AR

72704

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1,727 Reviews of Crain Hyundai of Fayetteville

October 12, 2022

Great customer service , was an easy transaction, the service was pleasant , they are were knowledgeable, helped us with any questions we had, highly recommend More

by Keytherapy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Micheal Sutton and Finance Person Zac
October 09, 2022

Very attentive and helpful. We were under a time constraint and they worked expediently. Will recommend More

by cbrumbley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sutton
October 09, 2022

They were unresponsive and communication was poor on when my car was going to be available. Availability of service was going to be 3 weeks or more to do warranty work and no loaners available. Had to transp More

by emwhitworth16
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nathan in service
October 09, 2022

The personal attention that I got during my visit was exceptional. September and Brandon were very helpful. I will definitely use this service department again. More

by MELROSSBOROUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September
October 08, 2022

Scheduled easily, quick and complete service as requested and promised. Thank you very much for taking care of us. Nathan was a great help. More

by KATTRA28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan in service department
October 07, 2022

Everyone at this dealership is super nice and very helpful! I would recommend them to anyone. More

by Nettietidwell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R G, Marketing Team, Rick McGaugh, Mark Proffitt, Jim Cox, Dylan Way, Mike Wallace
October 07, 2022

I’ve been getting my car serviced here for the past 3 years and have been very happy every time. The employees in the service department are some of the best in the business, they’re knowledgeable, court More

by hurtin31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service desk
October 06, 2022

My son is a college student in Fayetteville. We have had EXCELLENT service at your dealership and will continue to use you whenever we need service on his Hyundai Elantra. Thanks so much for e More

by dfishersmiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McGaugh
October 05, 2022

Poor customer communication. Car was taken to another dealer for service. Will not use Hyundai of Fayetteville in the future. More

by Kjsellers
Recommend Dealer
No
Employees Worked With
Service dept
Oct 06, 2022 -

Crain Hyundai of Fayetteville responded

Mr. Sellers, I am sorry that we could not accommodate you. It appears that the part required to service your vehicle, an intake manifold, is on back order. Normally our parts department checks our other Hyundai dealerships for hard to find parts. In this case that did not happen, again I apologize. Apparently another dealership had this particular part in stock and were able to provide you with the service and parts you needed. I am grateful that they were able to take care of you. Thank you for the opportunity to serve you. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville 479-695-5807 richardmcgaugh@crainteam.net

October 05, 2022

This trip to Crain Fayetteville was much better than my previous experience. My concerns were addressed and my vehicle was serviced in a timely manner. On a unrelated note I wish Hyundai would look into up More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin McClish
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