Crevier BMW

Went in for brake inspection. I stated sounds like poor front brakes, I thought needed change. Also, they wanted to charge me for fan replacement at $960. Service advisor stated brakes are ok at this tim front brakes, I thought needed change. Also, they wanted to charge me for fan replacement at $960. Service advisor stated brakes are ok at this time. Then, I went to Desert BMW, they stated front brakes do need be changed and that the fan replacement would cost $514 which includes labor. Crevier totally misdiagnosed my brake inspection & wanted to overcharge me for the fan replacement. I totally felt they were dishonest with me. Salespeople are great, service advisor and service manager were totally unprofessional. More

My previous experience with this guy was positive. Guess I caught him on a bad day, but still no excuse. Took my M3 in for the rod bearing recall. Was pointed out on a previous visit that my strut bar was I caught him on a bad day, but still no excuse. Took my M3 in for the rod bearing recall. Was pointed out on a previous visit that my strut bar was broken all the way through. Instead of asking if I wanted to buy a new strutbar, and they would install it for free while the engine was already out, those knucklheads put my broken bar back on.<br><br>very unprofessional. and they have the nerve to ask for 5s every time you pick up your car. More

When I dropped my car off the interior trim was fine. The service person called me and told me my trim on the inside looked a little loose and they could fix this for $990. When I picked up my car the t The service person called me and told me my trim on the inside looked a little loose and they could fix this for $990. When I picked up my car the trim was falling off. In addition my car was not washed and there were grease marks on this front and back window. More

Crevier has been able to fix problems with my car after another dealership had the car for days and claimed they couldn't recreate the noises and malfunctions. This really makes me wonder if all BMW mecha another dealership had the car for days and claimed they couldn't recreate the noises and malfunctions. This really makes me wonder if all BMW mechanics, foremen and shop directors receive the same training. The service at Crevier is excellent and I am extremely satisfied. Albert called when he said he would and kept me regularly appraised on the progress of my car. The folks in their parts department are also very knowledgeable and friendly. Theresa, Vaheh and Art are the parts staff I have dealt with. Despite being a bit out of my way, I have decided to stick with Crevier for excellent service. More

On july 29 i left my car in service at crevier for a On july 29 <br>i left my car in service at crevier for a damaged wheel. I was informed they needed my car for one week to send out for repair. <br><br On july 29 <br>i left my car in service at crevier for a damaged wheel. I was informed they needed my car for one week to send out for repair. <br><br>August 4<br>I called crevier the following to try and get an update and kept getting the run around. No one new what was going on with my car . With my luck the service consultant that took my car in origianlly was fired 2 days after i left my car there. <br><br>August 5<br>It took 5 phone calls ( three of them never got returned) Finally i got transfered to who at the time i thought was the service manager ( richard ) he gave some info on the wheel and told me it be another week before it was done. <br><br>August 7 <br>Richard Calls me on saturday telling me that the wheel was repaired, but that another wheel has been damaged while in the shop at crevier. This just took me over the to. I went to see the damage that night. The wheel that was repaired still have minor scuff marks on it. I would normally not be that anal about it but i paid 4500 dollars for the set about a month prior to this incident. I wanted them replaced ofcourse. The assistant service manager said they needed to attemp to repair them and if it is not to my satifacgtion they would then be replaced.<br><br>August 10 <br>I called bmw northamerica and unfortunately they cannot help being that the wheels are aftermarket wheels. All they could do is get a hold of the service manager i make him aware of the situation. <br><br>August 18 <br>i called to get another update i was told by richard that they would need my car for another week since" i wanted them perfect " its not that its just they were only amonth old.<br><br><br> More

I got one of those sour BMW's...I am at Creiver every other week with my new 2004 330Ci Conv...<br>Although I am not happy at all with my car itself, I am satisfied with my service at Creiver...Jason D. other week with my new 2004 330Ci Conv...<br>Although I am not happy at all with my car itself, I am satisfied with my service at Creiver...Jason D. actually returned my calls and such about service and went over the repairs that were done and parts that were ordered.<br>Only thing I regret is not buying my car from Crevier since they have the loaner car service, but for customers who purchased the car there...<br>Other service advisors, i think his name was Nick, are friendly as well and offer bottled water at every chance they get...<br>Unfortunately, my previous servicce advisor was Jeanine...she was the Mini service advisor there...but somehow i got stuck with her...she had no clue what she was talking about, and NEVER returned phone calls...I would have given this review all 1's if she was still my advisor... More

I leased my 2003 745li from Crevier. Excellent experience. Service has always been excellent. Very satisfied with the entire staff, labor and management.<br><br>The 745 is quite a car and a lot of experience. Service has always been excellent. Very satisfied with the entire staff, labor and management.<br><br>The 745 is quite a car and a lot of fun to drive. <br><br>Chris Callas<br><br> More

Went in to buy an X3. Sales guy was nice enough to offer a test drive. Called back a week later to order an X5 instead. Left a msg, salesperson called back and left a msg. Returned their called, that per a test drive. Called back a week later to order an X5 instead. Left a msg, salesperson called back and left a msg. Returned their called, that person asked if he could call me back. Never did. Oh well, ended up getting my car at New Century BMW. More

I had Inspection I, II performed at Crevier BMW. Each time they overfilled engined oil.(putting 7quarts instead of 5.5...) The problem starts with the service advisors's B.S...I told Chris Woodley(my adv time they overfilled engined oil.(putting 7quarts instead of 5.5...) The problem starts with the service advisors's B.S...I told Chris Woodley(my advisor) to extract some of the oil...but he did not even know how many quarts of oil M3 requires...He then refused to do it, saying it was a typo!! So I suggested to check the dip stick...yes, it showed they overfilled. Chris then went to talk with mechanics in service depart, still trying to prove that I was wrong or something...then I really started to get pissed off! Hey, did Imention they overfilled twice already? Anyways, Chris told me that he extracted some oil and it's good to go. So I came backhome and a few days later I check dip stick again. Guess what, oil still overfilled...xxx So I went back to the dealer and addressed the issue to Chris. He said that he never acknowledged the overfill before and said the infamous statement again...."it was a typo". Well I had it enough and left. But I wouldn't recommend anybody going to Crevier BMW...Just look out guys.... More

What a difference! I recently purchased a perowned 1999 328i from Ken and he was easy to deal with, knowledgeable and helped me find exactly the car I was searching for.<br>Mike Lumia in finance helped get 328i from Ken and he was easy to deal with, knowledgeable and helped me find exactly the car I was searching for.<br>Mike Lumia in finance helped get a rate on the loan I thought was unheard of and helped it go thru quickly. Also answered all of my questions regarding extended warranty.<br>As with most cars, I had a couple of minor issues (small trim pieces, etc) that were discovered after purchase. Josh (and a couple other people-quite a few working in that deaprtment) helped me resolve all the issues, and helped keep the out-of-pocket expense to a minimum<br><br>Overall, what a place to buy a car! And service will keep me coming back! More