Criswell Chevrolet - Service Center

Finally got warranty service! Woo!! I had been having issues with a squeaky fan that magically stopped every time I tried to bring my car in to get it checked out. Emma Cook tried so har I had been having issues with a squeaky fan that magically stopped every time I tried to bring my car in to get it checked out. Emma Cook tried so hard to work with me, being wonderfully flexible to get my car in when it was misbehaving. When my factory warranty was about to expire, Criswell Chevy said they'd honor the repair if I could ever get it diagnosed! Well today I took Ken the mechanic on a drive and, even though he couldn't hear the squeak, he managed to diagnose the problem from a combination of my descriptions and a video I'd taken of the sound. After that the repair was quick and painless! Emma was caring and friendly, remembering me each time I came in. After almost a years worth of elusive squeaky fan, Emma and Ken got the problem solved. I will definitely come back for that kind of customer (and vehicle) service. More

Oil Change Mark was very helpful and friendly. He answered all of my questions. He explained the service visit and what would be taken care of for me. Mark was very helpful and friendly. He answered all of my questions. He explained the service visit and what would be taken care of for me. More

First Major repair I bought the car from this dealer 5 years ago after comparing a few other dealers for style and price offered. They sold me the car with 2 years free I bought the car from this dealer 5 years ago after comparing a few other dealers for style and price offered. They sold me the car with 2 years free oil changes so I used them. After that I tried them once and the costs seemed competitive and I trusted the staff. I had engine trouble recently and needed a costly repair to the engine actuator and 4 new tires. I usually go to NTB but the repair sales staff matched price and gave me a great price on all the work, plus discount on the loaner car they helped me rent from their property. All very convenient and cost effective. More

Wonderful Service Emma checked me in quickly and efficiently. She gave me accurate cost and time estimates and explained exactly what the technicians would do. When I Emma checked me in quickly and efficiently. She gave me accurate cost and time estimates and explained exactly what the technicians would do. When I checked in via phone, she gave me a clear update, asked a few questions and then prior to delivering me the car, she personally inspected the repairs. Her interactions made coming in for repairs a much easier experience than I expected. Thank you! More

Credit to Emma Cook. I brought My 2013 Chevy Malibu in for Service on November 15 and as Always Emma Cook took care of Me in what seemed like a matter of minutes I was in I brought My 2013 Chevy Malibu in for Service on November 15 and as Always Emma Cook took care of Me in what seemed like a matter of minutes I was in for an Oil Change & Filter, Rotation of Tires, & a noise with the Brakes. Her Personality and Knowledge is what makes the Experience so worthwhile and I look forward to Dealing with Her for Years to come. Thanks again Emma Sincerely Bruce Danley. More

Very satisfied Had an issue with a flat tire, drove to the dealership for service and resolution. They were quick to respond and I left satisfied with the outcome Had an issue with a flat tire, drove to the dealership for service and resolution. They were quick to respond and I left satisfied with the outcome More

First class Joe the service mang handled my warranty problem on my 2014 Silverado with the best poss service Avail anywhere fast, friendly efficient, I will only Joe the service mang handled my warranty problem on my 2014 Silverado with the best poss service Avail anywhere fast, friendly efficient, I will only deal with them from this point forward ! More

Management went out of their way to fix my issue UPDATE: After Sue and Gary from the management team went out of their way to resolve this issue with me and rebuild my confidence in the dealership, UPDATE: After Sue and Gary from the management team went out of their way to resolve this issue with me and rebuild my confidence in the dealership, they have made me happy again. They were very fair and apologetic in reaching out to me and rectifying the situation with me. I am pleased and wanted to thank them and appreciate it! _________________________________________________________________________ I originally bought my car into Criswell to get an oil change on August 4, 2016. There was nothing wrong with my car before I bought it into the dealership. The car is in near mint condition, garage kept, and hardly driven. When Criswell looked at my car, they started recommending a couple of things that needed repair. They informed me that I had a power steering hose that needed repair and a transmission leak. For the transmission leak to be repair they informed me that they needed to take the entire transmission out of my car which would be a 12-hour labor job, with parts and labor it would cost me 1853.81 + tax. Therefore, I took their recommendation and had them fix my power steering and transmission leak and also had them change my oil. The total bill was $2455.65. They also recommended I change my tires but I declined at the time. My car was picked up on August 11, 2016. Since I hardly drive the car, I started driving it a few weeks later and started noticing an intermittent grinding, rubbing sound coming from the transmission when I drove the car. Therefore, I took the car back to the dealership for them to take a look at the noise that was coming from my transmission and also for them to change my tires and get a front end alignment on Oct 14, 2016. They took a look at the car and informed me that they did not hear a sound from the car. Therefore, I went to the dealership to pick up the car on Oct 18, 2016 and started driving it off their lot when the sound started happening again when I pulled out of the dealership. I promptly bought it back and complained. They had the mechanic ride with me in the car to diagnose the sound and he admitted that there was a sound coming from the transmission area of the car. However, for them to fully diagnose the grinding sound coming from the transmission, they had to charge me over $1500 dollars in labor again to pull the transmission out of the car to see what was wrong with it. Otherwise the Customer Service Representative told me that I can continue to drive the car until the sound gets worse. In any event, I would have to pay to get the transmission taken out a second time for an issue they caused. So now they are trying to double charge me for labor to fix an issue that they caused since the sound was never there when I originally bought the car in. I do not think it's fair for me to pay for labor again for them to find out and fix an issue that they caused. They should own up to their work and warranty their repairs instead of charging me again for labor just to diagnose the issue. My car had no issues when I bought it in and now after they serviced it, it has a grinding noise that is potentially damaging my car every time it's driven. More