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Criswell Chevrolet - Service Center

Gaithersburg, MD

3.9
164 Reviews

164 Reviews of Criswell Chevrolet - Service Center

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January 08, 2024

Worst place to do business with. They will lie and even delete phone records to cheat you out of your hard earned money. I don’t think they even know what it’s like to work hard for More

by davetriplett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Karolick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Criswell Chevrolet responded

We value all feedback and appreciate you taking the time to post these comments. It is our goal to offer an all-around outstanding service event, and it's disappointing to see this was not your experience. We welcome you to reach out if we can be of assistance with any future automotive needs.

Jan 10, 2024 -

davetriplett responded

If you really valued my feedback you would take responsibility for the lies your service department told me instead of deleting phone records to cover up your lies.

November 29, 2023

The best, always does what she can to make sure I have a good service experience. I seek her out when scheduling service. More

by BlackSilverado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Criswell Chevrolet responded

It's great to see you can depend on our friendly and professional staff to provide an excellent service experience at Criswell. We value your business and look forward to your next visit with us.

September 25, 2023

I have bought 5 vehicles from Criswell Chevrolet througout the years. Never had an issues with getting service or warranty work done. I ordered and purchased my 2023 C8 corvette from them 9 months a More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Criswell Chevrolet responded

We are very sorry to see you are experiencing this issue with your vehicle. We appreciate knowing our staff has been helpful in trying to resolve this issue in a timely and positive manner. We look forward to continuing to provide you with the same high quality service you've come to expect from our dealership.

September 23, 2023

Called and left messages and emails about the service department problem. no call back that is not good service More

by al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Szot
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2023

Corwin Peña is a great Service Manager! Since I have been bringing my GMC Acadia to Criswell, he has always been courteous, professional, greets you with a smile, and makes certain that my More

by EFisher69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corwin Peña
Sep 18, 2023 -

Criswell Chevrolet responded

It's our goal to provide an all-around outstanding service event, and it's wonderful to know you can depend on our staff to deliver a great experience. We look forward to seeing you again when your vehicle is due for its next routine service visit!

September 15, 2023

I want to thank you Dina Bartolomeo for stepping in and helping me. I would like to acknowledge your immense professionalism, consideration, and integrity. Thank you so much for being there. More

by monetvs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Criswell Chevrolet responded

Thank you for taking the time to share these kind comments! We value your business and are happy to see you were pleased with the excellent customer service Dina provided during your recent visit. We welcome you to give us a call or stop by if we can help in any other way.

August 09, 2023

Another amazing experience with the Service Department at Criswell Chevrolet. Dina Bartolommeo is very knowledgeable and responsive to all my concerns, she kept me well informed of the process of work on my More

by M. Snyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Criswell Chevrolet responded

Wonderful! We couldn't ask for a better review than this. Thanks again for choosing Criswell.

July 12, 2023

Several months ago, someone rear ended my new Corvette. The damage looked cosmetic and so I was referred to a dealer in Fairfax, who spent two months with the car collecting dust, only to tell me that when More

by AvoidOurismanKia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Taite
Jul 14, 2023 -

Criswell Chevrolet responded

Thank you so much for taking the time to highlight the outstanding work of Matt and our Body Shop! We are so happy to hear that our team was able to resolve all of your issues!

April 28, 2023

Corwin has been providing me service above and beyond. He is a professional and patient. More

by Bernadette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corwin Pena
Apr 28, 2023 -

Criswell Chevrolet responded

Thanks so much for your continued relationship with our Criswell team! We look forward to seeing you again at your next visit.

April 22, 2023

Warranty work: Regarding my new-to-me red 2017 Corvette Grand Sport, Dina did an incredible job dealing with my extended Tire and Wheel Warranty Company! She kept me in the loop during the length More

by CW from MoCo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Bartolomeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Criswell Chevrolet responded

Thank you so much for this amazing review for our hard working team! We look forward to working with you again at your next visit.

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