Criswell Honda - Service Center

I am Criswell Honda customer for the last 5 years. Although I had a few small issues before, I was happy with the service. After the last visit, I don't plan to go back. Courtney was aggressive, she i Although I had a few small issues before, I was happy with the service. After the last visit, I don't plan to go back. Courtney was aggressive, she is not suitable for the job. More

My 1 year Odyssey with 27k miles need both front struts to be replaced due to manufacturer issue. No previous accidents or any problems with it until now. Criswell Germantown do not have the pieces to fix to be replaced due to manufacturer issue. No previous accidents or any problems with it until now. Criswell Germantown do not have the pieces to fix the car until October (?) In the meantime we asked if we could get a loaner since I need a car to go to work and drop the kids to school and they said no but I could trade in the car. First, I'm not interested in trade in the car. This is something that shouldn't be happening in a new car and I was hoping to get a better service. NO I do not recommend this dealership. More

Courtney Clarke was so helpful and professional. She was amazing! Solved my problem quickly and was so friendly. She kept me informed in her responses. Truly an asset to the dealership. She was amazing! Solved my problem quickly and was so friendly. She kept me informed in her responses. Truly an asset to the dealership. More

When you pull up to the dealership you are always met with the most welcoming staff. Everyone is easy to work with and very friendly. The best part is they will get you taken care of! Tania Joya is an ex with the most welcoming staff. Everyone is easy to work with and very friendly. The best part is they will get you taken care of! Tania Joya is an excellent service director More

The “Legend” is awesome The “Legend” is awesome The “Legend” is awesome The “Legend” is awesome “Legend” is awesome The “Legend” is awesome More

I just had my car serviced at Criswell Honda today and wanted to give Leslie a shoutout for being extremely professional! I was in the waiting area while she was dealing with a difficult customer who was wanted to give Leslie a shoutout for being extremely professional! I was in the waiting area while she was dealing with a difficult customer who was disputing almost everything on his bill and was trying to use expired coupons. Leslie remained extremely calm and professional and did not seem at all bothered by the difficult situation. Today was my first visit to Criswell and her professionalism won me over. I will be returning and I want her to be my service advisor! Well done Leslie! More

Good customer services Nice peoples work in crisswell Honda Good brand for car Prices are normal Honda Good brand for car Prices are normal More

Service charges you 3% for paying with a credit card. This is on top of the dealer repair fees that already have a high markup and have been adjusted for inflation. Stop nickel and dime customers. Thi This is on top of the dealer repair fees that already have a high markup and have been adjusted for inflation. Stop nickel and dime customers. This is a new fee and not a standard industry practice for any companies that plan to be around long term. Charging fees on inflated prices is just outrageous and will be taking my business somewhere else. Talk about greed. More

Does a good job, is affordable at the client's request, builds a little trust builds a little trust More

The service center is not good for its service at all. Very poor customer service.. Very poor customer service.. More