From the start of dropping the car off, there was no professional or welcoming tone from the service writer. This tone quickly progressed to being standoff-ish, as if our business was an inconvenience to the Crossroads Southern Pines maintenance department. Took car there to get a second opinion on transmission troubleshooting that was only partially finished by another Crossroads dealer in NC. We even provided the service writer and techs with a copy of the other dealer's invoice/troubleshooting results, along with info on the TSB that was possibly applicable to the fault. Follow-up phone calls with the service dept several days after car was dropped off revealed that other techs and service writers were not even aware of the aforementioned TSB. It is a sad state of affairs in car dealership maintenance, when you have the fortune of customers who assist in working towards a solution to a vehicle fault, only to be dealt with in such a dismissive manner. The end result was my wife and I leaving one Crossroads dealership due to their lacking focus on the service department, only to go to a dealership that was worse.