About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Crown BMW of Greensboro - Service Center

2.1

32 Lifetime Service Reviews

3902 W. Wendover Ave., Greensboro, North Carolina 27407

32 Reviews of Crown BMW of Greensboro - Service Center

Sort by Write a review
April 09, 2018

"Horrible Customer Service"

- Beamer1234

After getting repairs done that cost a hefty fee, the least the people there could do is provide quality customer service. I had to deal with Andrew Myers, a snippy representative who at one point threw his arms in the air and gasped condescendingly after I asked an innocent question about a service light. I then asked why the roadworthiness test light was on and he gave me a dirty look and said "roadworthiness?" as if I were speaking a foreign language. He apparently didn't even know the term or that the light had a name in reference to it in the BMW manual. It's one thing to spend almost 1200 at a dealership. That's to be expected. At the very least though, treat your customers with respect.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Andrew Myers
January 25, 2017

"Poor service work"

- Disappointed750

I am disappointed to the fact that I don't even want my 750i anymore. I was out of town before Christmas, car was leaking coolant. Took it in to have it repaired. I was charged 913.00. I drove my car back to SC, a message came on telling me my engine is overheating. I took it to Century BMW, they said it was air pockets in the water pump as well as little silver particles in the coolant (which I saw with my own eyes). My car is a motor sport package which had a blockage causing my engine to overheat. I'm furious bc why would a so call certified technician not find this when replacing my water pump, not to mention send me on a 3 hour drive home in a car that wasn't safe. I called David Good (advisor) who basically apologized for the air pockets in the water pump. Basically told me that the water pump is the only thing they were responsible for. I did not take my car to a mom and pop repair shop, I took my car to a certified dealership. I have lost faith in the overpriced "certified dealerships". My engine wasn't even cleaned off, the car was half cleaned. I'm very disappointed and do not recommend this dealership to anyone. The most frustrating thing is nobody wants to take responsibility for not doing their job. Why would the technician do a full check around the engine to make sure they're aren't any other underlying issues. When I took my car in originally, it was making a loud knocking sound (due to the water pump). My question is, why was it making an even louder noice when I pulled up in my drive way. I really feel like bc I'm a woman, they're either purposely not doing their job correctly or just don't care. Everything could have been fixed at once. Now my car is in the shop at Century BMW, 900 more dollars to fix. I'm exhausted from this situation, I've missed work because of it. I don't have time for the middle man anymore. I will be filling a complaint straight with corporate. I have no patience left in me. The two repair shops keep pointing the finger at the other. I will say that Century BMW was more willing to help as far as a loaner car and reimbursement for the rental. Crown BMW basically said we fixed your water pump, your own Your on with the rest. I had to take another day off to consult with an attorney. My car NEVER should have been allowed to leave that shop!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
David Good
Jan 26, 2017 -

Crown BMW of Greensboro responded

We appreciate the opportunity to look into this matter and respond. First let me apologize on behalf of Asbury Automotive Group for the service experience you had at our dealership. I certainly understand after having unexpected vehicle trouble and repairs the last thing you expect is for the vehicle to be returned dirty and for that I apologize. We have looked at the service records and spoken with all involved with the repairs. When the vehicle arrived, it was diagnosed with a coolant leak in our service drive. Your service advisor, David Good, attempted to put coolant in the car only for it to leak into the service drive. After careful inspection by one of our level-1 technicians, he determined that the water pump had come apart so bad that the water pump pulley was laying on top of the belt. After replacing the failed parts the car was thoroughly road tested and no further problems were found at that time. If any of the repairs that we completed failed, we warranty our work 100%. Crown BMW management and technical support feel we diagnosed and completed the repair properly. Again, thank you for the opportunity to look into this matter.

January 05, 2017

"Service Department (Chris)"

- Steve

Chris in the service department is EXCEPTIONAL and knows the meaning of Cstomer Service. The best car service experience I have EVER had. While the service was extensive and expensive, Chris kept me informed, provided a loaner vehicle and returned my car to my home 2 hours away

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Underwood
September 27, 2016

"Terrible service department "

- Kindtoyoudude

Spent over 1k for service on my BMW, since that service I have been back twice for poor service on my vehicle. Service rep communication was even worse. I will never bring my car back.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Cannot remember his name
Sep 27, 2016 -

Crown BMW of Greensboro responded

We do apologize that you've experienced poor customer service at our dealership, especially knowing you've chosen to have your vehicle serviced by us more than once. Please give our general manager, Ray Scarbrough, a call at 336-517-0205.

August 02, 2016

"Car was found 3 hours after appointment "

- Anita B

I'm only giving a poor review due to the service advisor Andrew Myers. I made a 730 am appointment for Friday, July 29th. My car was dropped off the night before. I filled out the envelope, put my key inside and dropped it in the designated slot. I called the office at 745am to see if Andrew had my car and to find out if he would call to let me know the issue and cost. Andrew was busy so I didn't leave a message. Previously, I had advised him that I thought I needed a heating coil. (Mentioned it to David as well) I called back at 1130 since I had not received a call from him. Ms. Pam answered and again Andrew was busy. I asked her to check the status of my car because I hadn't heard from Andrew. Ms. Pam was unable to find anything in the system on my car. I verified the address in case I took it to the wrong BMW shop. She confirmed that was the place. I told her where I parked my car (in front of the door). After about 10-15 on hold she finally comes back and was apologizing to me because she found my keys exactly where I had left them, in the BMW designated slot. Ms. Pam informed me that she had talked to Andrew and that he should be calling me soon. I laughed about her finding the key and me thinking I took it to the wrong place. About 3pm, I called again just to make sure Andrew knew to call and I told Ms. Pam I wouldn't bother her anymore that day since I had called more than 3 times already. I told her I would just continue to wait on the status of my car. I was really concerned since it was "lost" in front of the door for 3 hours. It's about 6pm, I called back and spoke to Ms. Bettie. I apologized for calling once again. She was aware of my situation and apologized to me because Andrew was gone for the day. She understood my concern and then advised me that he would not return until Monday. She also gave me hours for the shop on Saturday. I waited Saturday morning and still no calluck from anyone. I came in that day about 11 or so and spoke with another advisor name David. He informed me that everything was already in the system and that they were waiting on an approval from me. He asked if I received a call and of course I had not. I gave him the ok and asked for a manager. I spoke with Mr. Brian Cost and informed him of what happened from the time I dropped my car off Thursday night up until that moment I was in front of him. He was extremely nice and very honest. I admired the fact that he did not try to make an excuse for what happened. In fact, he gave me a loaner and said he would help with my bill. All that brings me to yesterday, Monday, August 1. I finally received a call from Andrew Myers. He told me who he was etc. I said "Andrew I'm mad at you" and stared laughing. He respond "what I do". I said "you forgot all about me on Friday". As I was joking with him, he proceeded to tell me that he "thought" he called me twice on Friday and "thought" he had left me a voice-mail. Then he said "I had your car in here first thing Friday morning". Now surely this was an outright lie because Ms. Pam didn't find my key until 1130. At this point, I'm no longer laughing, I'm getting frustrated because not all did you just call me days later but now you're lying to me. After his 3rd time repeating the lie of him having my car first thing Friday morning I asked him to get off my phone lying and not to call my phone again. I hung up! He still called me back 2 additional times. I immediately got a headache because now I have to step outside from work, be on hold trying to get through to talk to someone all over again about my car. I called BMW about 4 times yesterday morning and even left Brian Cost a message but he did not call back. David finally called me after 12 or so and told me my car was ready. I did also speak to Jillian which also knew the situation. She was really nice as well. I'm just frustrated and nobody should have an experience such as this. AND to top it all off, after paying $1189 for a coolant issue...my coolant light is back on today! So yes, Im upset because I still have to deal with this place again in less than 24 hours of picking up my car. My car should have been fixed and I shouldn't have the same problems today that I had when it went in the shop. This is not good business!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Andrew Myers, David, Ms. Pam, Ms. Bettie, Ms. Jillian and Brian Cost
June 01, 2016

"Tire pressure indicator on"

- ALZENIA PRICE

I stopped by the dealership on my way out of town to have the tire pressure checked as the indicator light was on and had been for several days. I explained this to the young guy that helped me who said that he would check the pressure and correct but if pressure was really off on all tires he would have a tech take a look. I sat in the lounge for about 10 minutes when he returned to tell me that I had a" big chunk of metal" in the front driver's side tire and it was in a place that couldn't be repaired, that he was going to have the tech check it out. Of course my first response was "show it to me". We went out and low an behold miraculously it was not there. He then reset the indicator and I drove to the coast and back with no problem. Buyer beware!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
unfortunately did not get his name
Jun 16, 2016 -

Crown BMW of Greensboro responded

Alzenia, we're very sorry about this experience you had with us. Please don't hesitate to contact me at 336-517-0205. Regards, Ray Scarbrough General Manager

April 09, 2015

"Service at BMW"

- piperdog

I am now on my third BMW and I have been so pleased with the service department over the last 8 years that I don't think I would even contemplate buying another brand vehicle. Katherine especially has been my knight in shining armor for all things that have been needed to be done on these vehicles. She makes bringing in the vehicles for service a breeze so that it barely affects my day. When I had my prior X5 and the service was being paid for by the extended warranty, she worked tirelessly to make sure they paid for all things that needed to be done so I never had to worry about chasing after adjusters myself. She also made sure I never had problem with transportation during those times the car needed to be in service. I can't say enough about her and all the staff and mechanics behind her who have made driving these vehicles truly the joy it was meant to be.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Katherine
March 11, 2015

"Service Engine light problem"

- me

I have a Z3 and spend almost $2000.00 to rectify the problem with no success. I took the car there twice (01/31 and 02/07/2015) and each time they claimed that the source of the problem is different and each time it took less than 24 hours for the "light" to return. I finally gave up on it because I did not want to spend more money. They were extremely friendly, but obviously had no clue what they they were doing!?

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Stephen Merritt
February 28, 2015

"Car wash"

- forcks

Just had my car wash this morning. As busy as they were this morning they were able had it done. My only complain is that, a cigarette butt was left in my car and my car had smell so awful w/ cigarette. I'm so disappointed because I don't smoke and I always try to keep my car tidy and smelling good and after I entrust my car to have it wash, this what I got. What if the leather seats got burnt or the carpet. Please have your staff be aware of this.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Can't remember
Apr 16, 2015 -

Crown BMW of Greensboro responded

Thank you for bringing this matter to my attention. I sincerely apologize for your experience and I will make sure that this never happens again. If there is anything I can do to rectify the situation, please contact me at 336-517-0205. Best, Ray Scarbrough, General Manager

January 07, 2015

"Service Review"

- BMW Review

Great as always. Everyone is so friendly and helpful. I would not go any other place. We have been coming to Crown BMW since 1990.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wilson
1
...
1 - 10 of 32 results