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Crown Chrysler Dodge Jeep Ram of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
2,521 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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2120 Chapman Rd

Chattanooga, TN

37421

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Showing 2,521 reviews

April 15, 2024

Charly, Ryan, and Trish were phenomenal when getting my Toyota Sienna! They got me in and out really quick and I wouldn’t go anywhere else to get my car worked on! More

by BigJuicy484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
JASON FLOYD
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRISTOPHER LAWRENCE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for leaving Charly, Ryan and Trish this positive review! We are glad to hear that they took great care of you and your Toyota Sienna needs. We are happy to know that they were phenomenal and got you in and out really quick. Please do not hesitate to let us know how we may be of further service to you.

Helpful
March 31, 2024

Gabe Jones provided an exceptional experience! If you need anything see him, he's the best! More

by joneseee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Joneseee, We are grateful for you leaving Gabe this wonderful review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Gabe could provide you with 5-star service. We are pleased to know that he is the best. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Crown Chrysler Dodge Jeep Ram of Chattanooga team!

Helpful
March 31, 2024

Gabe Jones is an incredible salesperson and if you need anything at all see him! More

by pjford112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Providing stellar service is so important to us here at Crown Chrysler Dodge Jeep Ram of Chattanooga and we are glad that Gabe's efforts could meet your satisfaction and recommendation! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was incredible. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you. Congratulations on your new vehicle- behalf of the entire team!

Helpful
March 29, 2024

Quick friendly service. Charly was great - she got my jeep in and out really quick with a great price. More

by Joker125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Joker, Thank you so much for leaving Charly this fantastic review! We are glad to hear that Charly took amazing care of you and could get your automotive needs taken care of quickly. We are happy to know that he was friendly and got you a great price on your service. Please do not hesitate to let us know how we may be of further service to you.

Helpful
March 28, 2024

Had a great experience at crown today! !! Charly and Trish helped me get back on the road after a flat. Can totally tell there has been a change in management, amazing atmosphere in the ser More

by Dusty Angland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Dusty Angland responded

Great place

Mar 29, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dusty, We are grateful for you leaving Charly and Trish this extraordinary review! We are thrilled to hear that they took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that they were helpful and made your service visit here at Crown Chrysler Dodge Jeep Ram of Chattanooga great. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
March 13, 2024

I was charged 540. 00 for a battery and then told that my vehiclecouldn't be fixed. More

by Ms. Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JASON FLOYD
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dear Ms. Brown, I am disappointed to learn that your recent visit to our service department did not exceed your expectations. I am trying to research what occurred during your visit, however based on the information you have provided, I am unable to access your records. At your convenience, could you please reach out to me at 423-546-0333 and provide me with additional information so that I can better assist you. Sincerely, Ken Nichols General Manager

Helpful
February 28, 2024

Ryan did a great job. He always communicates and he helps you stay on top of all maintenance requirements. More

by Jasonfloyd173
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN FINNAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Jason, Thank you so much for leaving Ryan this fantastic review! We are glad to hear that Ryan took amazing care of you and your automotive needs. We are happy to know that he did a great job and always communicated with you while your vehicle was being serviced. Please do not hesitate to let us know how we may be of further service to you.

Helpful
February 23, 2024

Took my Ram 2500 PU for an oil change. My bad for not getting an estimate. The job took 3 hours and cost $300. That is two hours longer and almost double the cost of what I pay at my usu More

by burke76
Recommend Dealer
No
Employees Worked With
Ryan
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Mar 04, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

TO: burke76 I wanted to thank you for allowing Crown to service your Ram 2500 diesel. I understand that Jason Masterson has reached out to on your concern regarding pricing. He mentioned that you stated that you have been getting the identical service we provided at another dealer significantly less than what we charge. We monitor dealers in our area monthly to make certain that our prices are competitive in our market and the price we charge for a diesel oil and filter charge are in line with dealers in Chattanooga. I do apologize for your wait time. We generally have a Lube, Oil and Filter service performed in under 90 minutes, I’m not certain as to what caused the delay. Please let me know when you are in for your next service, and I will make it right for you. Thanks, Ken Nichols General Manager

Helpful
February 06, 2024

Best car salesman I had to deal with after the purchase of 15 or more cars. Terry did a great job and he was very knowledgeable of the product. More

by Asaumprowe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Robey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

We are greatly appreciate you for leaving Terry this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Terry could provide you with top notch service. We are delighted to know that he did a great job and was very knowledgeable. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Crown Chrysler Dodge Jeep Ram of Chattanooga team!

Helpful
December 29, 2023

I am very satisfied with the service offered by Kevin Cerqueira , extremely professional and helpful with all my questions and concerns. More

by Karla Columbie
Recommend Dealer
Yes
Employees Worked With
KEVIN CERQUEIRA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Karla, Providing stellar service is so important to us here at Crown Chrysler Dodge Jeep Ram of Chattanooga and we are glad that Kevin's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was extremely professional and helpful with all of your concerns and questions. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you. Congratulations on your new vehicle- behalf of the entire team!

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