This dealership is by far the worst dealership I have ever been to. My 2016 Jeep Grand Cherokee broke down last year and I had it towed to the dealership. I was then without a vehicle and was not offered a courtesy vehicle for days even though it was covered under warranty. Most of my interactions with the service guy was through text because they would not answer my calls. The texts were not timely and I was often texting them asking for updates which would take them days to respond to. Long story shorter - they kept my jeep for an entire month because they couldnt figure out what was wrong with it, took apart my engine and it only had 22K miles on it. Since i needed an extended rental, I repeatedly clarified that my rental car would be covered for that long and Jason confirmed. I returned my rental car early due to me having to leave town for business and at this time Enterprise asked me for payment due to my extended use. I told them that Jason made the reservation and that Jeep was going to cover it. Enterprise and Jeep were right next to each other. Enterprise was unable to get ahold of Jason or any service manager, nor was I. So I ended up being stuck with a $250 bill for my rental car. When I came back into town and picked up my car, Jason told me they had to run it and a lot of miles on it but not more than 100. When I got into my car, there were over 500 miles put on the car (I had taken a picture of the odometer and gas gauge prior to it being towed and the gas tank was full). My gas tank was also empty with 13 miles until empty and all 4 tire pressures were extremely low. When Jason was confronted about this, he said he would get back to me. I had to go to work and did not hear anything back from him. I called the dealership numerous times, asked for managers and still nothing. Over half the times I called, the phone wasnt answered and theres not answering machine. Finally I got ahold of a manager. When I told him about the miles, he said "Oh didnt you authorize the vehicle to be used as a personal vehicle by the mechanics"? I said absolutely not and nor was that ever even mentioned to me. I also told him that Jason lied to my face saying there were less than 100 miles put on it. When told about my tires, the manager said "well sometimes when a car sits for a long time the tire pressures will be low" and i replied "it clearly didnt sit for a long time if you put over 500 miles on it". The car wasnt detailed when I picked it up either, which wasnt a big deal but its usually a professional courtesy. The Manager, Austin, apologized and said that he would get back to me. I emailed him pictures and every receipt I had confirming my case. I NEVER heard back from anyone. I called, emailed, and left Austin voicemails. I was never reimbursed for anything. They ghosted me. This place was the most unprofessional place I had ever seen!!! They also didnt fix my issue! I would never bring my car back here and never will! I also reported them to Jeep Inc.