Crown Honda of Southpoint

From start to finish the entire 4 hour process of buying a car with them was designed to trick me into paying for various services that I both didn't want and didn't need. I'm just going to list a few and give you my take on why they did it this way. Everything took a very long time. This was designed to wear me down, after an hour or so they can expect most people to just start saying yes to try to move the process along. My sales person would disappear for at least 15 minutes every single time anything regarding paperwork needed to be filed. She would leave for especially long periods of time every time I said no to something she tacked on before asking me. The initial sale agreement had an additional "treatment" tacked on for something along the lines of "preserving the interior" of my car for something like the next 5 years. This car was manufactured two years ago, wouldn't the manufacturer have just applied if it really did what you claim? They offered me one dollar on my trade in. Granted it was a rusty 2004 Ford Taurus, but still that's just insulting. I had to wait like an hour to see the "finance guy" because for some reason he's the only guy actually able to sell me the car... Not sure why I spent two hours shuffling papers around with the sales associate then. Just kidding. It was so I could be pressured into paying for Crown Honda brand extended service warranties, and service packages that are all clearly ripoffs that they're hoping you won't notice because you've already been there for 2 hours and just want to get in your new car. Seriously, I picked this car because it's extremely reliable. Why would I want to pay you more than the cost of a repair that I probably won't need for the duration of the warranty? Oh yeah, because it's free money for you. Aside from trying on multiple occasions to sell me snake oil, he didn't even file my car loan information properly (One of like three things I actually need him to do). The company I went through for my car loan had very simple instructions on how to submit the paperwork to them, yet they still had to call Crown Honda several times to even submit it. Finally I got my car keys. They'd managed to tack an extra couple hundred bucks over the listing price, but at that point I didn't care. I wanted my car and I could see the end of this customer experience nightmare. I left and returned to pick up the Taurus. It was finally over. But it wasn't! Every couple of weeks or so I get official looking mail saying my warranty is about to expire, this is my last warning, etc. They either look like they're from the US government or from Honda, they aren't and they don't explicitly say it, but they're clearly aping the styles of the two entities. How'd these grifters get my mailing address? Hmm... It's anyone's guess. Here's the funniest part. I wanted to like this place. I was excited to buy the car. I'd done a bunch of research and this checked everything for year, model, color, and price point. I was also excited that I could go to the same place for service that I purchased the car at. That should be a convenient way to ensure high quality continuity of service. If they had done nothing but sell me the car, I would have been a happy customer that would return for service over and over again. They won't get any more of my business. I hope you can find a better dealer.

I have pretty good evidence that the service department was blatantly dishonest with me about what was going on with my car. I don't see any point in going into detail but just save yourself the time and frustration and go somewhere else. Even if it is a bit of a drive, you will save yourself (literal) hours of time, frustration, and money by going somewhere with competent staff who actually want to help and value Honda customers. Who knows, they might even pick up their phone! Mind you, I have a lease under warranty so I would have expected reasonably prompt service. Nope, not even close.

I went in on a Saturday and there was an EXTREMELY LONG LINE to get into the service department. I waited for about 6 minutes before going to Autopark Honda where there was nearly no line. I am going to get my car serviced at Autopark Honda from now and try and avoid Crown Honda of Southpoint if I can. They also quote excess prices on repairs and parts which usually are not needed. I will still do business with Crown but not nearly as much as I used to and recommend Autopark Honda of Cary and Mister Tire on Davis Drive.