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Crown Honda of Southpoint

2.8

201 Lifetime Reviews

1001 Southpoint Auto Park Blvd, Durham, North Carolina 27713
Call (919) 666-2740

Latest Reviews

June 27, 2018

"Can't get anyone to answer the phone...."

- hondacustomer

I can never get anyone to answer their phone. It's a revolving door of phone calls... from the receptionist to service back to the receptionist... I've left messages for the Service Manager Matt Mann and don't get a return call. I've gone to the Parts Department to get a real person to answer the phone, they transfer me and I get voicemail and no return call. I leave a message for a service advisor and no return call. I've EVEN CALLED THEIR GENERAL MANAGER who doesn't call me back either.......... This dealership SUCKS!!! Their prices are too high. They can sell you a car but GOOD LUCK getting anyone to ever answer their xxxx phone. They say they know their phone service is a problem BUT THEY NEVER FIX IT...... HOW STUPID. OH GEE... that's a GREAT BUSINESS PLAN!! Let's not return a customer's phone call...... BRILLIANT !!!

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Employees Worked With

Doesn't Matter

May 01, 2018

"Customer service "

- Honda

NO NO NO three strikes. Never ever me or any of my friends or family will do business with this dealer. Worst service from advisor Michael norbick to cashier. Every one not trained for good customer service. Worst fake battery warranty. Wasted two hrs and $185 for battery when auto zone or AAA replace in 5 min for ~$100. Just installation charges $50. Wow robbed.

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Employees Worked With

Michael Nordisk

November 14, 2017

"Customer service poor"

- Sharke

Will not return phone call over 60 days. Sold vehicle without proper title. Had to turn the matter over tot he NC. Attorney General's Office.

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Employees Worked With

Justin Dietz, Johnny Tran, Robert- Sales Manager

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Photos & Amenities

  • Free WiFi
  • Free Shuttle Service
  • Free Coffee & Bottled Water
  • Customer Work Center
  • Extended Service Hours 11:00 PM
  • Outdoor Lounge Chairs
  • After Hours Drop-Off
  • After Hours Drop-Off
  • Automated Car Wash
  • Automated Car Wash
  • Cable TV
  • Cable TV
  • Children's Play Room
  • Children's Play Room
  • Customer Lounge Area
  • Customer Lounge Area
  • Drive-In Service
  • Drive-In Service
  • Free Coffee
  • Free Coffee
  • Free Drinks
  • Laptop Computers
  • Authorized Parts Store
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Television
  • Television
  • Vending Machines
  • Vending Machines
Crown Honda of Southpoint, Durham, NC, 27713