Crown Honda of Southpoint

The starter died in my 2008 Accord. Crown Honda of Southpoint was the closest dealer, so I had the car towed there for service. Going to Crown turned out to be a costlier mistake than towing the car to a significantly farther dealer or mechanic. Crown tried to charge $1,300 to replace the starter. This is significantly overpriced. To lower the price to a more palatable but still not stellar $700, Crown installed an aftermarket starter instead of the Honda Genuine part. Not knowing any better, I went along with this. The aftermarket starter never sounded right, and died five months after Crown installed it. According to the mechanic who fixed my starter properly, the on-board computer in Honda Accords are notoriously sensitive to aftermarket starters since these starters don't have strong enough motors. The weak motors take too long to start the engine, and cause the computer to think a crankshaft misfire has occurred. The computer logs an error, turns on the check engine light, and puts the car into a "limp" mode (car doesn't like going over 30mph) until the starter is fixed. Crown Honda should have known the aftermarket part wouldn't work. Either way, this reflects poorly on them: either they didn't know about this notorious issue (poorly informed) or even worse - they knew and didn't care. By giving a outrageously high initial price of $1,300 for the Honda Genuine part, they actively steered me towards the wrong solution (aftermarket part). This makes me wonder if they make more money *not* using Honda Genuine parts. Definitely something Honda shouldn't be happy about. Moral of the Story: don't go to Crown. They will rip you off, do a poor job not really fixing your car, and you'll have to pay someone else to re-do their work anyway.

I can never get anyone to answer their phone. It's a revolving door of phone calls... from the receptionist to service back to the receptionist... I've left messages for the Service Manager Matt Mann and don't get a return call. I've gone to the Parts Department to get a real person to answer the phone, they transfer me and I get voicemail and no return call. I leave a message for a service advisor and no return call. I've EVEN CALLED THEIR GENERAL MANAGER who doesn't call me back either.......... This dealership SUCKS!!! Their prices are too high. They can sell you a car but GOOD LUCK getting anyone to ever answer their xxxx phone. They say they know their phone service is a problem BUT THEY NEVER FIX IT...... HOW STUPID. OH GEE... that's a GREAT BUSINESS PLAN!! Let's not return a customer's phone call...... BRILLIANT !!!

NO NO NO three strikes. Never ever me or any of my friends or family will do business with this dealer. Worst service from advisor Michael norbick to cashier. Every one not trained for good customer service. Worst fake battery warranty. Wasted two hrs and $185 for battery when auto zone or AAA replace in 5 min for ~$100. Just installation charges $50. Wow robbed.