Crown MINI of Richmond - Service Center

The Service Department at this location is Deceitful and dishonest. I took my car in for a promotional oil change on Friday 6/21. After waiting at the Dealership for 1 hour and 30 mins I was told my car was ready. I paid for my oil change which included a fee for disposal of your old oil and left the dealership.. Immediately after I got home I decided to check my oil to make sure that in fact my oil was really changed.. ( Which is sad because you would think the dealership of all places are HONEST! RIGHT?.. WRONG!!!)) I’ve had problems with this dealership not performing the work requested before and yet still taking the money for the service.. This time was no different.. My oil change was never done. My car had the same dirty oil as it did when I took it in. I immediately called to speak to the Service Manager Mark Dobinson thinking that he would right the wrong done by his service department.. Wrong!! Not only was he unhelpful but he seemed in on the scheme. I even sent him the pictures of my old oil and filter still in my car which he could care less.. He pretended he wanted to see for himself , however when I showed up to the appointment for him to take a look he never showed up or even came out after 45 min to acknowledge I was even there.. WARNING! If you have received work from this dealership for an alignment or an oil change or work in general recently or as long as this Service Manager has been there. Have your work checked by another dealership or a honest mechanic.. BEWARE OF THIS DEALERSHIP!!

Steve and Rick go out of their way to help in any way they can in a caring and kind manner. They go out of their way to help in anyway they can. They are honest and fair. Their customer service exceeds expectations. I highly recommend them.