Let me first say that I have ample experience buying new/used cars, I think 9 deals since 2001. I have not really ever had a bad experience but every dealer varies greatly and I know what to watch out for. Justin Pierce was my excellent sales rep. who was with me every step of the process from my first internet inquiry to showing me how the amazing tech. on my new 2015 GTI worked to following up the next day to see how I was enjoying my new car. Throughout the process he was very knowledgeable and up front about the whole buying process at Crown. There were no surprises and it was so low pressure, which was refreshing! They clearly showed me their numbers and were more than willing to negotiate to terms that were mutually agreeable. Finance searched for the best interest rate for my loan and got it; I should note that their finance dept. is also top notch! Justin knew right away that I was a GTI enthusiast and we had a great time test driving several new GTI's, talking about the GTI I traded in, talking cars in general, etc. He was extremely receptive to any questions that I had and patient as I made my decision two days after the first test drive. It really did feel like buying a car from a friend. I was so impressed in fact that I referred a fellow GTI enthusiast and friend to him; my friend bought a 2015 GTI the week after I did! He too had a truly great experience at Crown. Go see Crown and Justin Pierce if you're in the market for a new VW. You will not be disappointed. The new 2015 GTI is an amazing car by the way!